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Lithia Volkswagen of Des Moines

Johnston, IA

4.8
1,726 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
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5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,726 reviews

February 25, 2020

I brought my daughter’s Jetta in for an oil change and a new battery. I appreciated that Brian Braak provided a loaner Atlas for me to try. He is always a pleasure to work with. I was disappointed in the la More

by KSTRATTONBIKE
Recommend Dealer
No
Employees Worked With
Brian Braak
February 25, 2020

My wife and I bought our son a 2019 VW Golf Alltrack SE. within a month of him driving it he backs out of the garage and damages the drivers side exterior mirror. I called the service department and orde More

by Ben Long
Recommend Dealer
No
Employees Worked With
Walker Robinett
February 21, 2020

I went in for an oil change and also had a few questions about my car. Cheyenne was very helpful during my visit and I will definitely be coming back! More

by ELIZABETH.LUEBBERT
Recommend Dealer
Yes
Employees Worked With
Cheyenne Swink
February 21, 2020

My mistake,sorry I may have give you a bad review thinking I was talking about Williams VW in Lansing. The shop in Des Moines was good good good. More

by SHORTINDIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t really the names, just that they were the best., Brandon Bills
February 17, 2020

Oil change and recall I taken care of immediately. As usual, Cheyenne was on top of everything, and was so informative and reassuring. My wait was what I expected. My que More

by BJEPPARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheyenne Swink
February 17, 2020

Very clean and organized welcome center. Courteous service staff. My car was kept inside for me to pick it up. I appreciated tahat as it was very cold outside. More

by MARLENEWHITHAM
Recommend Dealer
Yes
Employees Worked With
Kyle Walker
February 13, 2020

Wiper repair This was a repair the 2nd time as the first time was not repaired correctly. This visit was timely, completed within an hour and completed correctly. More

by KIRKDOMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walker Robinett
February 12, 2020

We made a bad deal and felt pressured We were there 6 hours and found out the car we drove was the one we were supposed to buy. They never tried to up sales us on anything - warranty, und More

by Sad VW Atlas Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trey Burkhall
February 11, 2020

Kyle in service was very prompt with getting back to me. Another service member didn’t return any of my 3 emails or phone calls. Super disappointed in prior service that’s now cost me $1600 in repair on a c More

by Travis Reed
Recommend Dealer
No
Employees Worked With
Kyle Walker, Walker Robinett
February 03, 2020

Service beyond expectations My Passat threw a warning on my way to DM. Called Lithia who was prepared when I arrived, Received excellent competent & polite service. Bravo to L More

by JOLSENDG2012
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyler Feenstra, Brandon Smith
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