Lithia Volkswagen of Des Moines

Wiper repair This was a repair the 2nd time as the first time was not repaired correctly. This visit was timely, completed within an hour and completed correctly. This was a repair the 2nd time as the first time was not repaired correctly. This visit was timely, completed within an hour and completed correctly. More

We made a bad deal and felt pressured We were there 6 hours and found out the car we drove was the one we were supposed to buy. They never tried to up sales us on anything - warranty, und We were there 6 hours and found out the car we drove was the one we were supposed to buy. They never tried to up sales us on anything - warranty, undercarriage, floor mats, roof rails, nothing so, I guess that was positive. Then they had sold the car we drove and tried to sale us a blue one. Then they went out and found one (black) which my wife liked. I had to ask them if I was buying another car - they never told me. Then they said here is free oil changes for life ((4) per year max and change oil at 10k miles. Then told me it was 30s waiting and then they closed at 600 and I left at 630! They said they would get me a Lyft home but did not so I got an Uber. They said they would have the car Saturday, my wife went in to finish paper work then said it was Monday, then she got it Wednesday. When she got it it had 746 miles on it as they said it cost to much to ship, so they drove it back. My wife wanted a brand new car not one with 746 miles. She wishes she had never traded but never felt she could back out of the deal. More

Kyle in service was very prompt with getting back to me. Another service member didn’t return any of my 3 emails or phone calls. Super disappointed in prior service that’s now cost me $1600 in repair on a c Another service member didn’t return any of my 3 emails or phone calls. Super disappointed in prior service that’s now cost me $1600 in repair on a car I’ve had just over a year that’s still in warranty. 3rd vehicle purchased from Lithia and definitely the last. More

Service beyond expectations My Passat threw a warning on my way to DM. Called Lithia who was prepared when I arrived, Received excellent competent & polite service. Bravo to L My Passat threw a warning on my way to DM. Called Lithia who was prepared when I arrived, Received excellent competent & polite service. Bravo to Lithia More

Trey Burkhall was professional, helpful and well-versed on my vehicle. Jeremy Lester was also super helpful and kind. They provided great service and were gentlemen! on my vehicle. Jeremy Lester was also super helpful and kind. They provided great service and were gentlemen! More

Thank you Zachary I worked with Zach Klabunde for about 6 weeks. I was in an awful situation and he tried everything to help me out. I finally settled on a car I wanted I worked with Zach Klabunde for about 6 weeks. I was in an awful situation and he tried everything to help me out. I finally settled on a car I wanted and he jumped through hoops to make sure everything was amazing and the process went super smooth. I hope he is still going to be here if/when I decide to purchase another vehicle. Thank you Zachary. More

Brandon did an excellent job explaining every detail about the vehicle we test drove. He even went the extra mile and let us keep it overnight to get the full experience. He's upfront about what he's ab about the vehicle we test drove. He even went the extra mile and let us keep it overnight to get the full experience. He's upfront about what he's able to do for the customer, and ultimately tries to get you the best deal. Brandon is personable, and will put the customers best interests first. More

Are purchase was very professional and pleasant there were a couple of issues but over came them quickly and to my satisfaction the whole process went smoothly and quickly the place was easy to find and were a couple of issues but over came them quickly and to my satisfaction the whole process went smoothly and quickly the place was easy to find and Avery nice facility the people we worked with were kind and courteous More

Price is a little bit higher and no much room to negotiate I thought I would get more discount on price when I talked to Brandon, It end up that manger didn’t have much room to negotiate the prices on the car, I thought I would get more discount on price when I talked to Brandon, It end up that manger didn’t have much room to negotiate the prices on the car, More

Brandon was a pleasure to work with. Really took the time to answer all our questions and test drive several vehicles over 3-4 days. Very happy with our final choice. to answer all our questions and test drive several vehicles over 3-4 days. Very happy with our final choice. More