Lithia Volkswagen of Des Moines- Service Center

Bad Service Poor Customer Service to even schedule a oil change..which I purchased a lifetime oil changes when I bought my last car (2012). It took me 3 days to s Poor Customer Service to even schedule a oil change..which I purchased a lifetime oil changes when I bought my last car (2012). It took me 3 days to schedule it. I left several messages and NO Return phone calls. I was transferred on the phone several times and hung up on also. This is my 3rd car purchased here since 2001 and it will be my last. The service advisor guys stand around and never answered the phones that I saw. I get better oil change service at Walmart. I never received a phone call when my car was done, my Appt. was at 8am and it was Noon, then I was told I don't think your car has been washed yet. I asked for a price quote for a part and never got a call back for that either. So O'Reilly's got my business on that one. More

Good work, not the greatest customer service I tried to call three times to schedule my appointments I had questions. I waited on the hold line each time for over 20 minutes and was never able to I tried to call three times to schedule my appointments I had questions. I waited on the hold line each time for over 20 minutes and was never able to speak with someone. I ended up scheduling online. I've brought my car in regularly for service and although it is a perk, my car has never been washed after service like we were told it would be when we purchased from Lithia. Each time we're told the car is ready and when we get there for pickup we're told they haven't had time to get to that. Again, it's a perk, but it seems consistent that it's not a perk for us. More

Friendly service Easy to work with. Handled my issues and took care every thing. Got my car done in a short period of time. They are busy so be sure to make an appo Easy to work with. Handled my issues and took care every thing. Got my car done in a short period of time. They are busy so be sure to make an appointment for the best service. More

Terrible service!! Was told I could get an oil change and they could get me right in! 1.5 hours later I’m still sitting here. Never again will I come here or buy a Volk Was told I could get an oil change and they could get me right in! 1.5 hours later I’m still sitting here. Never again will I come here or buy a Volkswagen. More

Don't go with kids! Upon arriving at VW for a scheduled repair, I let the check-in person know that I had my three kids with me, so PLEASE let me know if he thought it wa Upon arriving at VW for a scheduled repair, I let the check-in person know that I had my three kids with me, so PLEASE let me know if he thought it was going to be two hours like the previous time I was there.... I would make arrangements for them to be picked up. After an hour, we found out they did not have the tire I needed in stock (reason for visit). (I thought this was maybe something they could check into when I called the previous week?) They did graciously take two tires from another VW in the lot, which was much appreciated! And gave me a great deal.... which is almost a fair exchange for my wait! ;) The visit here lasted THREE hours and 25 minutes! If you have kids, you know how straining this was. At check-out, I found out VW could have transported us/ me home! (I would have left kids and come home!) and was also informed they have snacks there. Needless to say, we were all ravenous, tired, grouchy, and had wasted our entire afternoon. Next time, I look forward to getting a ride home and spending the pm outdoors with three kids under the age of 5! We also found out they didn't have time to check my dashboard lights, so I need to schedule another appointment.... not excited about this, but will have them bring me home for the wait! More

Got my car in for oil change and tire rotation Cheyenne was very helpful and the work was done in a professional manner as always. Called when the work was done, Very nice dealership to work with. Cheyenne was very helpful and the work was done in a professional manner as always. Called when the work was done, Very nice dealership to work with. I More

Just an oil change and vehicle inspection today Had another great experience at VW of Des Moines. Cheyenne is awesome! Was kept informed about service to my Jetta, pick up was quick and easy. If yo Had another great experience at VW of Des Moines. Cheyenne is awesome! Was kept informed about service to my Jetta, pick up was quick and easy. If you need service work done to your VW, call and ask for Cheyenne! More

excellent service .great schuttle service. everyone was very helpful. service was great problem was covered very good .will be back to have the problem fixed at a later time .everyone was very everyone was very helpful. service was great problem was covered very good .will be back to have the problem fixed at a later time .everyone was very helpful with me. More

They were very helpful Did work faster than estimated time, got me right in without an appointment. I will be back for other parts and services. The were also helpful in exp Did work faster than estimated time, got me right in without an appointment. I will be back for other parts and services. The were also helpful in explaining things. More

Disappointing I rescheduled for my recall items. I found guest waiting to be inadequate to work and FOX News playing on the TV. I resented this. I rescheduled for my recall items. I found guest waiting to be inadequate to work and FOX News playing on the TV. I resented this. More