Lithia Volkswagen of Des Moines- Service Center

Oil change Car at dealer 10:15 AM and done at 12:05. Was to be washed when done and after almost 2 hours no wash or explanation Car at dealer 10:15 AM and done at 12:05. Was to be washed when done and after almost 2 hours no wash or explanation More

Oil change Came for a scheduled oil change and tire rotation. Required 2.5 hours waiting time for completion of the oil change. Tire rotation was delayed, per Came for a scheduled oil change and tire rotation. Required 2.5 hours waiting time for completion of the oil change. Tire rotation was delayed, per recommendation from technician. More

Safety recall checkup From the first person I met till the last one when I left were so courteous and professional. They took care of my Passat. I will come back when I ev From the first person I met till the last one when I left were so courteous and professional. They took care of my Passat. I will come back when I ever have any issues. More

Very Flexible I worked with Brian to purchase my car and he put me in touch with Matt. Matt & Austin were great to work with. I needed to bring in my vehicle for an I worked with Brian to purchase my car and he put me in touch with Matt. Matt & Austin were great to work with. I needed to bring in my vehicle for an error code and needed a loaner. They were quick to find a time when a loaner car was available that I could come in and drop off my car. I had tight time frames for drop off and pickup but they weren't an issue. My car was fixed the day they received it and I haven't had any issues since. More

Good warranty repair experience The service was good. They have a little text messaging app that allows you to keep in touch with the service coordinator, so that was nice. My vehicl The service was good. They have a little text messaging app that allows you to keep in touch with the service coordinator, so that was nice. My vehicle is a certified pre-owned, so the transaction was easy. My only question would be how thoroughly they inspect the cars before they turn them over. They day after I drove my car off the lot, I noticed a problem with a front wheel that seems like it should have been noticed. The day after I got that fixed, my check engine light came on. Probably just a coincidence, and hopefully they'll fix my engine issue and I won't have any more problems. More

Never had to wait this long Car was brought in on a Monday was told they would work it in to get it looked at. I was not contacted until a week and a day later after I reached ou Car was brought in on a Monday was told they would work it in to get it looked at. I was not contacted until a week and a day later after I reached out. They stated we’re ordering parts and would be 2-5 business days more to get and would fix same day parts were in. I contacted a week later (5 business days) and was advised parts were in that day and car would be fixed the following day by 430pm. So car in shop for over two weeks!! I never have this issue when servicing my many Toyota’s. Sad my daughter had to have this VW Beetle and we have to use this place for repairs. Also should mention my daughter attempted to buy from this location and felt discriminated against. Ultimately bought from Carmax and her interest rate was sooooooo much lower!!!!! More

Great service I was very happy with Parry who assisted me with an oil issue. He listened to my concerns and tried to help problem solve with a service person. He g I was very happy with Parry who assisted me with an oil issue. He listened to my concerns and tried to help problem solve with a service person. He gave me a time and continued to communicate with me during the process. They checked everything out and there were no issues. More

Would somebody in the service department answer the phone!!! Took 3 attempts to finally get through to make the service appointment. Maybe Lithia VW was short staffed with vacations...but it should not be this Took 3 attempts to finally get through to make the service appointment. Maybe Lithia VW was short staffed with vacations...but it should not be this hard. Service on this visit was disappointing. The service technician forgot to reset the service reminder. Not sure how, but one of the fins on the center HVAC vents was dislodged...perhaps bumped it when they changed the interior filter!?!?!. Was able to pop it back into position. The 40K service list in the owners manual indicates that the tires were to be rotated. Not sure if that actually happened as it was not on the bill. Would be nice if the service team would validate the work was done properly prior to releasing the car back to the customer. More

Oil change Your phone service was not the best when I called..... no answer at all to begin with. Then I called later and then got the voice mail response syst Your phone service was not the best when I called..... no answer at all to begin with. Then I called later and then got the voice mail response system More

Recent service The only negative comment is that I had a lot of difficulty getting thru to service. The gal who answered the phone needs to speak up when answering p The only negative comment is that I had a lot of difficulty getting thru to service. The gal who answered the phone needs to speak up when answering phone. I could barely hear her More