Lithia Volkswagen of Des Moines- Service Center

Worst and most expensive service I've experienced I bought a used VW Golf from this dealership in August and I've had nothing but problems with it and I have had to put in over $2000 worth of necessar I bought a used VW Golf from this dealership in August and I've had nothing but problems with it and I have had to put in over $2000 worth of necessary repairs. Every time something goes wrong, even though it is obvious...there is a $140/hr diagnosis charge which has never taken less than 2 hours. The shuttle hours are much less than the average 8 hour work day and my car has never been done in less than 3 days. During my last oil change they came up with over $1500 worth of needed repairs and marked them as URGENT. A second opinion said these were unnecessary for at least another 30,000 miles. More

General oil change and inspection I love that my oil change came with a car wash. Very friendly staff, not very pushy with services they reccomend. I will be back. I love that my oil change came with a car wash. Very friendly staff, not very pushy with services they reccomend. I will be back. More

They are great to work with. Dennis is exceptional They treat you as a valued customer even when you don't drive a new car. I appreciate this. I would recommend this facility to friends and family. They treat you as a valued customer even when you don't drive a new car. I appreciate this. I would recommend this facility to friends and family. More

10 K Service done on a roadtrip through USA Even if my car has not been bought from this dealer, I experienced a great service at Express Service of Lithia Des Moines. I have never had such an e Even if my car has not been bought from this dealer, I experienced a great service at Express Service of Lithia Des Moines. I have never had such an excellent service in the 40 years I've been driving a car. Thanks to Alisa. More

Service Center dishonest Was told car needed $900 worth of repairs. Took it to another establishment - just dust on the brakes. Also was told warranty would not cover rotor Was told car needed $900 worth of repairs. Took it to another establishment - just dust on the brakes. Also was told warranty would not cover rotors. Another lie. I could never get anyone to call me back. When I did talk to manager very rude and dismissive! Do not get car serviced here. Bad reputation for ripping people off! More

Service Review Last time I had my car serviced the diesel fuel emission additive wasn't filled. I went back after the oil change to get it filled. (Had to have my ca Last time I had my car serviced the diesel fuel emission additive wasn't filled. I went back after the oil change to get it filled. (Had to have my car towed in because all the oil leaked out driving down the road.) The tech who filled it spilled it on the trunk liner. The most recent change went perfectly but I had to ask for the crystallized exhaust emission additive to be cleaned from the trunk liner instead of the tech taking the initiative to clean it up. I was disappointed by this. Take pride in your work. More

Excellent Service First service for our Beetle. Service was done faster than expected, and I was surprised it was at no cost! Service personnel very friendly and help First service for our Beetle. Service was done faster than expected, and I was surprised it was at no cost! Service personnel very friendly and helpful. More

Oil change Appointments make life easier especially if your going to wait. 2 hrs seemed a little long when I was the 1st in line. Otherwise very pleased with sta Appointments make life easier especially if your going to wait. 2 hrs seemed a little long when I was the 1st in line. Otherwise very pleased with staff and service. Very accommodating. Free beverages nice More

Above and beyond service -- on a Saturday! I made a Saturday appointment for an oil change, forgetting that the shuttle service was only available weekdays. But the technician quickly offered m I made a Saturday appointment for an oil change, forgetting that the shuttle service was only available weekdays. But the technician quickly offered me a car to use, so I could run some important, time sensitive errands while my car was being serviced. I definitely appreciated her effort to go above and beyond and offer a loaner vehicle. My only issue is that customarily, a service technician will go over the report they send with you (with the red, yellow, and green colors), detailing the various check points performed as part of the service. Perhaps it was due to it being a Saturday and that a service technician was unavailable to go over the findings with me, but I discovered at home a day later than one of my fluid levels need attention. I would have appreciated this being pointed out to me on the day of service. They typically are. More

Volkswagen service I've owned 5 Volkswagen's and I've always loved the cars. I've had my cars serviced at Lithia a total of three times and the service experience has be I've owned 5 Volkswagen's and I've always loved the cars. I've had my cars serviced at Lithia a total of three times and the service experience has been an absolute nightmare. Unless there's an alternative to this dealership, this will be my last Volkswagen, and if I could have rated a negative number, I would have. More