Lithia Volkswagen of Des Moines- Service Center

The very best service people I've ever dealt with. Those two guys (Dustin &Brian) are the best. Kept me informed of progress and worked hard with my insurance coverage. Lithium can be proud of your em Those two guys (Dustin &Brian) are the best. Kept me informed of progress and worked hard with my insurance coverage. Lithium can be proud of your employees. More

Jeremy went above and beyond to assist me during my last visit at the VW dealership, in that he was extremely helpful. In the process of having my car refinanced, I was having trouble removing one of the ru visit at the VW dealership, in that he was extremely helpful. In the process of having my car refinanced, I was having trouble removing one of the rusted screws from my old out of state license plate. I really appreciate him taking the time to listen, understand, and actually provide a solution on the spot that day. He truly made me feel as a valued customer. Thank you! I hope this is incorporated into his evaluation as an employee within the sales department. More

Jesse and the guys in the service department at Lithia do a GREAT job, as always! Thanks much for your years of service and taking care of our auto needs! a GREAT job, as always! Thanks much for your years of service and taking care of our auto needs! More

Please do not waste your time and money, they are not honest and do crappy work. Each time me or my husband take our cars for a service, we find additional issues the next day after visit. That cannot be honest and do crappy work. Each time me or my husband take our cars for a service, we find additional issues the next day after visit. That cannot be a simple coincidence! We are deffinitely not comming back! More

It was more the other service managers that helped him were very rude. We had a service recall 4-5 months ago on heated seats and brake lights that did not work. When we got it back the covers to the seat were very rude. We had a service recall 4-5 months ago on heated seats and brake lights that did not work. When we got it back the covers to the seat rails were on the floor in back seat. We ended up just putting them on.(only 1 screw each). We use seat covers so when it got cold we noticed the seat heter on the passenger side was not working. Took seat cover off and a 1-2 inch hole was there. We originally thought is was a cig burn due to people walking by and bought a used seat. Once we figured it out we took it in. They told us that they had not taken out the passenger seat only the switch to that seat. Even though the rails were off and they were very addiment about it. They sent pic to VW and VW would not warranty work and niether would Litha. Since it is a '04 I could deal with it and we had purchased the used seat for $100. But when asked Litha to install it they said 1.5 hours and over $180. I can remove seat in 10 minutes and am not a mechanic. The only issue I have is I do not have the large star tool to take off seat belt holder so I will have to buy one. We were considering a new Audi but since Litha is only Audi dealer in area we will look at Cadillac and BMW. More