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Lithia Volkswagen of Reno

Reno, NV

Overview
Reviews
Vehicles
4.7
582 Reviews
Why Buy Here? Our Sparks and Carson City customers are loyal to Lithia Volkswagen of Reno for a number of reasons: our extensive inventory of new and quality pre-owned vehicles, our hardworking finance department, and our onsite service center.
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1050 E Plumb Ln

Reno, NV

89502

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Showing 582 reviews

December 07, 2022

Great Experience. Super Easy Process. Love the Car. John was personable and informed and not pushy. More

by ingrid
Recommend Dealer
Yes
Employees Worked With
John StClair II
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Dec 08, 2022 -

Lithia Volkswagen of Reno responded

Hello Ingrid. We're pleased to learn that our Sales Department was helpful and informative. We hope you continue to choose Lithia Volkswagen of Reno for all your automotive needs.

December 04, 2022

Really liked the layout of the building. The glass walls make it feel open and friendly. Didn’t feel pushed around on what I was looking for in a vehicle. Jesse was very considerate and help More

by Evangeline.zikos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Patterson
Report | Print
Dec 04, 2022 -

Lithia Volkswagen of Reno responded

Hello! We understand it's a big decision where you purchase your vehicle from and we are grateful that you chose to work with our Sales Team here at Lithia Volkswagen of Reno. Thank you for the positive review and congratulations on your new vehicle!

December 04, 2022

Alyssa was extremely helpful and made the process so easy. I highly recommend her and this dealer More

by Ulaniesilva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Decker
Report | Print
Dec 06, 2022 -

Lithia Volkswagen of Reno responded

Hello, we are elated to learn from your five-star review that we have gained your trust as a loyal customer here at Lithia Volkswagen of Reno! It is a pleasure to read that our Sales Team has provided you with excellent care. Congratulations on your purchase!

December 01, 2022

Alyssa and her team were extremely attentive to my wants and needs also while showing utmost professionalism and helpful knowledge. The dealership looks fantastic and and enjoyed the open and courteous buyi More

by DWC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Davidson, Matt Ellison, Alyssa Decker, Randy Maddy
Report | Print
Dec 02, 2022 -

Lithia Volkswagen of Reno responded

Hello there, Thank you for your kind words about our professional, courteous, helpful, and knowledgeable Sales Team. We are happy to learn that they were attentive to your needs and your wants during your entire car-buying experience. Lithia Volkswagen of Reno is thrilled that you enjoyed our fantastic dealership. Safe travels driving!

November 29, 2022

The lobby was clean and bright, and the people were friendly and knowledgeable and inviting. More

by 4grossrussell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nabil Shamon, Randy Maddy, Robert Rutter
Report | Print
Nov 29, 2022 -

Lithia Volkswagen of Reno responded

We are proud to receive your perfect 5-star rating! Thank you for taking the time to leave Lithia Volkswagen of Reno such great feedback.

November 28, 2022

Super fast, great customer service from the whole team, all this without breaking the bank! More

by jamesferrigan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Maddy, Jesse Patterson
Report | Print
Nov 29, 2022 -

Lithia Volkswagen of Reno responded

Thank you so much for the 5-star review about your visit at Lithia Volkswagen of Reno. We are thrilled to hear that you were taken care of in a timely fashion and experienced excellent customer service from our team. Please feel free to stop by and see us anytime.

November 27, 2022

This dealership is awesome and they work with me. I will definitely come back to buy more vehicles from here. More

by Francisco_brrs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Patterson
Report | Print
Nov 27, 2022 -

Lithia Volkswagen of Reno responded

Hello! It's so nice to see from your perfect rating that you had a positive experience with us here at Lithia Volkswagen of Reno. We look forward to serving you again.

November 26, 2022

My experience with Robert was absolutely amazing. I would definitely recommend this dealership to anyone More

by Michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Davidson, Matt Ellison, Robert Rutter
Report | Print
Nov 27, 2022 -

Lithia Volkswagen of Reno responded

Thanks for the thrilling 5-star review and recommendation, Michelle. It is great to see that our team provided you with an amazing experience. We hope to work with you again here at Lithia Volkswagen of Reno.

November 21, 2022

Watch out for added fees. Especially later in the negotiation process. More than one number may change when they come back with a lower car price. Just ask that they take all More

by Reno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Patterson
Report | Print
Nov 21, 2022 -

Lithia Volkswagen of Reno responded

To whom it may concern, It is always an unhappy moment in business when we receive a 1 Star Review. We take our customer service and buying experience very seriously. We are upfront and very clear about our "Desert Protection Package" and as you stated we will remove upon any customer's request. "Just ask that they take all added fees off". Which it seems our sales team did for you. If you would like to discuss this any further, you may contact me below. S. David Wolpe General Manager swolpe@lithia.com

November 06, 2022

John was friendly and helpful. He answered all our questions and the information he gave us was helpful, informative, efficient. The facility was clean, attractive and comfortabl More

by Alan Werba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John StClair II
Report | Print
Nov 09, 2022 -

Lithia Volkswagen of Reno responded

Alan, we are pleased to learn that you enjoyed our facility here at Lithia Volkswagen of Reno. It is also wonderful to know that our team delivered attentive and efficient care and was able to get all your questions answered. Thank you for allowing us to assist you with your automotive needs.

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