This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
Lithia Volkswagen of Reno
4.8
179 Lifetime Reviews
7063 South Virginia Street, Reno, Nevada 89511 Directions
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
August 30, 2018
"Nice to interact with a car enthusiast"
- shoppper298I've dealt with Lithia Volkswagen in the past and the experiences have not been great, but when I went shopping for a new crossover this month I met Steve. He was extremely knowledgeable about the vehicles on the lot and their pros and cons. He did a great job explaining questions I had about the vehicles' performance, maintenance, and warranty. It was refreshing to interact with a salesman who knew something about the cars he was charged with selling. Too many salespeople out there are clueless about the vehicles they are selling. My 3 star rating is based on past experience with the service department, which was horrible.
Read MoreEmployees Worked With
August 24, 2018
"Unsatisfied customer "
- MsaldateWe purchased a grand Cherokee Jeep from Lithia Volkswagen. Our sales guy Efren was great! But when it was time to get our keys for the car they only had one key. We have purchased vehicles from 3 or 4 different dealerships and we have always received two sets of keys. When we asked if they would get us another set we were told no. The car we traded in had two sets of keys so we would expect to get two sets with our vehicle we purchased. We were told that a manager would call us and still no call.
Read MoreEmployees Worked With
August 22, 2018
"Recall replacement of ABS module and fuse panel."
- Rcav8r76Easy to work with, no questions asked. Work done same day. They replaced the ABS Module and fuse panel which were recall items, and my ABS module had actually failed. They didall the paperwork, all i find was sign it. Great people!
Read MoreFeatured Inventory
2015 Chevrolet Cruze
$11,995
2017 Subaru Legacy
$24,195
2012 Jeep Compass
$8,995
2009 Honda Element
$12,995
Photos & Amenities
- After Hours Drop-Off
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Drinks
- Free Loaner Cars
- Free WiFi
- Instant Financing
- Authorized Parts Store
- Pet Friendly
- Shuttle Service
- Television
The report has been submitted to DealerRater support. To view the status of the report at any time, save this link.
