Lithia Volkswagen of Reno

I dealt with Colt Faupel in the Service Department. He was very helpful, checked on the progress of my car and frequently reported back to me. I appreciated the way he handled my "service department" experience. Also, Carlos in the Service Department also acknowledged me with a friendly hello, I had dealt with Carlos in the past, and was surprised he knew my name.

The whole service team is wonderful! Always a great experience! Prompt to address my service and repair needs. I love my Jetta and will be back for another soon!

Colt helped me to buy my car, so it was great to see him extra early on a Saturday morning! I ended up doing the 30K service which wasn't overly expensive, but it was definitely worth the cost. Hopefully the 40K wont be needed until after my wedding... <3

Carlos greeted me in a very friendly way as soon as I came in the door. In for an oil change, I had to sit and wait for some time. Carlos was very attentive and helpful when I asked if he check on the tire pressure light, He found and marked a small leak for my tire people to repair. He made me feel very welcome in the shop, which is not something we see much of nowadays.

Very friendly and checked my car for another problem and suggested that I keep and eye on it. They are very professional and service done in a timely manner.

We were very pleased with the timely and efficient service we receive at Lithia VW of Reno. We got or car back sooner than had been estimated.

Great service! Colt was very helpful and informative getting me on track with my services! My car is a 2011 with very low miles. He got me caught up with minimal service and a list of what’s to come. Made me feel even better about my purchase!

Took my car in to get an oil change. Service was done in a timely manner. The customer service was outstanding and very professional. I will definitely be a returning customer in the future.

I recieve the most friendly, helpful service. Every time I drop in I I'm treated like I own the place by the staff! Thankful I purchased a Volkswagen

Took my car in to get an oil change. Service was done in a timely manner. Everything was completed. Will return next time my car needs to be serviced. Great job!