My husband is acive duty military stationed in the Middle East. From the minute he left, the Murphy's Law van showed up in my driveway and started unloading junk. I wanted to cry when my trunk started having issues. I called sweet Carlos. He made me an appointment. Michael, the kind shuttle driver, drove me back and forth. The best part of the experience was the part was under warranty. I can't tell you how seamless and easy the whole experience was. In terms of future purchases, this is exactly how all dealerships should treat their clients. It really goes a long way. I am very excited for the new VW Microbus. Amos Womble, I will be purchasing it from Lithia Volkswagen of Reno. Thank you so much to the entire service department - including Michael with his awesome, relaxing music.