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Lithia Volkswagen of Reno

4.8

189 Lifetime Reviews

7063 South Virginia Street, Reno, Nevada 89511 Directions
Sales: (775) 800-5704

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189 Reviews of Lithia Volkswagen of Reno

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October 27, 2018

"excellent service"

- sean

Carlos was excellent, helpful, and informative. I'd highly recommend Lithia Volkswagon of Reno to everyone. Staff is friendly and explains everything to the fullest capacity.

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Recommend Dealer
Yes
Employees Worked With
Steve Lanou
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carlos Dominguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 27, 2018

"Salesman well versed in VW's"

- Datsun wizard

Guy Horton was salesman during our purchase of a 2018 Alltrack. He spent a lot time with us before and after the sale explaining the features and how to use them.

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Recommend Dealer
Yes
Employees Worked With
Ray Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ruben Camarena
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Guy Horton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2018

"Over-delivered!"

- cosmogirrly

Outstanding service! Our salesman was Amos Womble and he was a down-to-earth friendly guy who was up front, not pushy at all, and made us feel comfortable. Went in with not great credit, but not the worst and knew it was going to be a heavy lift to get us financing. We were eventually told that we could not get financing and left the dealership, however, to our surprise Nabil kept working on it after we left and even got the GM involved. They called us about 2 hours later and told us they got the deal that we were looking for! We couldn't believe that they stuck with it and we left today with a beautiful 2019 Jetta SEL. One note, we thought that the digital dash came with navigation included but we found out when we got home that it did not. We're still happy with it and can get NAV with the iPhone, just make sure you read the fine print on the options! Overall, a very happy experience!

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Recommend Dealer
Yes
Employees Worked With
Jason Bull
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Amos Womble
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ruben Camarena
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Wolpe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Nabil (finance)
October 16, 2018

"Great customer service"

- Vanessa

By far, the most positive experience I have had with a dealership. Positive attitude every time I called even if it was the same question repeatedly. Very helpful. Thank you

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Recommend Dealer
Yes
Employees Worked With
Carlos Dominguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ray Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 15, 2018

"fast service !"

- passat14

Got my car in and finished faster than I expected, Great crew! Service dpt is always on top of things. We'll use them for all our vw service needs

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Recommend Dealer
Yes
Employees Worked With
Carlos Dominguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 13, 2018

"My Bug."

- VW BUG LOVER

Ray Gonzales handled my Bug with "kid gloves" and so did the service tech who worked on it. I so appreciate this wonderful treatment of my baby. Ray was so sweet and nice. I really appreciate all the great care. Carlos Dominguez is super too. He covered my floor and seat with paper and plastic. A super job. Colt is great too. Steve Lanou is and was our saleman. We LOVE him all these lovely people are a great asset to Lithia VW. Makes us come back for service and purchasing new cars.

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Recommend Dealer
Yes
Employees Worked With
Steve Lanou
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carlos Dominguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ray Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 11, 2018

"Got me in for an oil change with no wait."

- JakeKennedy

Service manager did a good job identifying what I wanted done and wasn't too pushy in suggesting additional services. Took time to show me on my vehicle why he was suggesting an alignment. He recognized that I was knowledgeable about cars and adjusted his pitch to match my knowledge. Being that they where not busy he cut me a deal on an alignment which I went for.

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Recommend Dealer
Yes
Employees Worked With
Carlos Dominguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ray Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 02, 2018

"Great service department "

- cg4miata

Richie and Carlos helped me with getting a new clutch put in my Jetta. They had it done in less than a week. I’m new to Reno and the dealership where my car was purchased was fantastic and i’m glad to see that I will continue to receive that kind of customer service. Thanks

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Recommend Dealer
Yes
Employees Worked With
Carlos Dominguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Richie Masangcay
September 25, 2018

"Professional and Knowledgeable"

- Himagain

When you're talking to Steve it feels like your talking to a friend you've know for many years. He listens to your needs and his service is very professional. Every step of the way he was there when I had a question and answered promptly. Regardless of my indecision, he was patient and helpful throughout the process. I have and will always continue to refer my friends and family to Steve, as I know myself, the level of commitment they will recieve.

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Recommend Dealer
Yes
Employees Worked With
Steven Disteli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 24, 2018

"Pleasant Experience"

- rose207

Amy at front desk in Service Dept was pleasant and helpful. Answered my questions. Liked how I was able to get in and out of there in a timely manner. Have a broken leg - she acknowledged it. Didn’t like the waiting area that much. All in all it was a good experience. Told me if I come back before I leave on my trip someone will assist me with my Bluetooth hook up. Thank You Rose Mayhew

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Recommend Dealer
Yes
Employees Worked With
Amy Briggs
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