Lithia Volkswagen of Reno

Really good purchase experience Recently purchased a used 2016 GTI, sight unseen, from Guy long distance. He was very professional and up front on everything. He understood my appreh Recently purchased a used 2016 GTI, sight unseen, from Guy long distance. He was very professional and up front on everything. He understood my apprehension in purchasing a used car sight unseen and went out of his way to ease my mind. He also arranged transport of the car. I couldn't be happier and I got a good deal on a great car. Way different than my last experience with my local VW dealer. I definitely recommend. More

Amos was great and totally upfront about everything. Even though it took a while to complete the sale, it was not their fault. I was the one who took my time trying to decide. Everyone at the dealer wa Even though it took a while to complete the sale, it was not their fault. I was the one who took my time trying to decide. Everyone at the dealer was extremely nice and helpful. Thank you for being patient with me. More

VW experience Jason Bull was excellent to work with. This is my second VW from you and my 5th VW. 2 beetles, a bus and 2 jettas.. You guys seem to really care a Jason Bull was excellent to work with. This is my second VW from you and my 5th VW. 2 beetles, a bus and 2 jettas.. You guys seem to really care about your customers. More

Don't remember Overall good. In and out. straight forward. Hoping that the 30 mile was included but apparently not. I also received some help regarding the sale or t Overall good. In and out. straight forward. Hoping that the 30 mile was included but apparently not. I also received some help regarding the sale or trade in on my TDI. Thank you More

Had to get an oil change. It's always "iffy" going in here for service. I've had a few experiences with the shop that makes me not trust their integrity. I've expressed this It's always "iffy" going in here for service. I've had a few experiences with the shop that makes me not trust their integrity. I've expressed this with the manager. The only reason I continue to come back is because I bought the lifetime oil service when I bought the car. This visit was an improvement. Brian was very nice and professional. I don't see his name in the list below, he had a unique last name that I am not going to even attempt to spell. I appreciate the work, and his professionalism. More

I was amazed I went to look at VW's 4 different times, and I spoke with either Steve L. or Jason B each time. I was up front with them both and told them "I am not I went to look at VW's 4 different times, and I spoke with either Steve L. or Jason B each time. I was up front with them both and told them "I am not ready to buy at the moment, but I want to see what Lithia VW has to offer". They are two of the most pleasant and knowledgeable sales people I have ever meet. They did not walk away and answered EVERY question I had. They were respectful and very patient. When I was ready to buy, I went in on a Sunday and to my dismay I stayed well past the closing time, the entire staff was friendly and did not bring this to my attention until I asked. There was no pressure to make the sale and get me out and everything was explained thoroughly; again they were patient., I was surprised. We closed on the deal, and I had my new car. Steve and Jason have made a customer for life. Thank you Steve L, Jason B, and Lithia VW Reno More

Service like family This was my families 4 time buying a Volkswagen at Lithia VW. They have always treated us with professionalism and never tried to sell us something we This was my families 4 time buying a Volkswagen at Lithia VW. They have always treated us with professionalism and never tried to sell us something we don't need. They are the neighbors of my neighborhood. Great job everyone. Looking forward to see your new state of the art location in Reno. More

Service With Integrity Steve Disteli helped us out of a nasty deal we were put into by a GM at San Diego Kearny Mesa VW. We originally went to Lithia VW and met Steve Dec 20 Steve Disteli helped us out of a nasty deal we were put into by a GM at San Diego Kearny Mesa VW. We originally went to Lithia VW and met Steve Dec 2015. He did not sell us at all. He took the time to review the Lease and actually told us not to buy. He advised to wait another year, so we had better options. We were shocked, this doesn't happen at car dealerships! We waited and recently came back to see him. He helped us into another vehicle that allows us time to pay down our loss on the Lease for a couple years and still leaves us with solid equity to work with if/when the time comes to trade it in. The entire interaction with Steve was genuine, no pressure at all, with OUR best interest 1st. A rare find!!! Steve will be who we go to for all of our vehicle needs, as long as we live in the NV area! :-) More

2016 Dodge Ram Overall good experience, except I already had financing and asked them not to run my credit, but they did anyway. I didn't industry out until later. Overall good experience, except I already had financing and asked them not to run my credit, but they did anyway. I didn't industry out until later. More

Friendly service, Friendly, convenient drop off, worked on vehicle immediately without appointment. knowledgeable, everything was handled very efficiently. I was surpri Friendly, convenient drop off, worked on vehicle immediately without appointment. knowledgeable, everything was handled very efficiently. I was surprised I did not have to wait on a Saturday. More