Lithia Volkswagen of Reno

I had a great experience in buying my VW Beetle. Mariel was very nice and tried to accommodate all that I wanted. I went in for my 90 day service inspection and was taken care of quickly and was treated g was very nice and tried to accommodate all that I wanted. I went in for my 90 day service inspection and was taken care of quickly and was treated great. I would recommend this dealership to my friends. Good experience! More

Mariel with was so friendly and so easy to talk to through the buying process, and I hardly felt any pressure that you would expect from any car dealership. She was knowledgeable and seemed to really through the buying process, and I hardly felt any pressure that you would expect from any car dealership. She was knowledgeable and seemed to really enjoy her job. She showed me the way the car worked before driving off the lot and checked back a few weeks later to see how things were and overall satisfaction; she even called me two months later to wish me a happy birthday!! ! had such a great experience with lithia volkswagon of reno that i doubt if i will ever look outside of volkswagon dealerships for another vehicle. Not only is the product superior, but the service was so memorable! More

I wasn't sure what I wanted to buy at first but the sales reps were very helpful and after driving several cars I had decided on one but was going to wait several months. They didn't pressure me to buy that reps were very helpful and after driving several cars I had decided on one but was going to wait several months. They didn't pressure me to buy that day. However, a week later I recieved a call about a tax break that was due to expire and they worked with me to finance what I wanted in order to take advantage of the tax break. I love the car and the customer service thus far has been great. I highly recommend Lithia! More

Finding the right used car is often difficult. But in this case just the opposite. At the dealer for service on my other VW, I asked about a type car I was interested in. The sales rep was very pleasant this case just the opposite. At the dealer for service on my other VW, I asked about a type car I was interested in. The sales rep was very pleasant and efficient, engaging me and the proper supervisors to get the price right and give me confidence to proceed. I couldn't be happier with the outcome. More

Everyone was helpful, friendly, efficient and attentive. My salesman was patient and friendly and he spent quite a bit of time with me to be sure I found something I was happy with. He always returned my ca My salesman was patient and friendly and he spent quite a bit of time with me to be sure I found something I was happy with. He always returned my calls immediately and was quick to answer any questions I may have had. I enjoyed everyone that works at Lithia, right down to the very kind gentleman named Mike that drove me back to work one day. My experience with the staff and with my purchase has been excellent so far. I would buy at Lithia VW again and would recommend it to anyone... More

My experiance was good. They held a car for me while I thought it over for an evening and I came back in and bought it. I have now purchased a new car and a used car. Comparing both experiances, first in thought it over for an evening and I came back in and bought it. I have now purchased a new car and a used car. Comparing both experiances, first in 1998, dreadfully long and drawn out, almost left. Now for my recent experiance. Outstanding turn-a-round in customer service and appreciation. I can assure you if I felt it was not going to be a good experiance I would have simply left but, instead they work all the kinks out to help us arrive at a decent deal for me and them. Also have honored the warranty already and they have an outstanding parts department also. So my hat is off to Mariel. More

Good experience. Everyone was friendly and easy to work with. I didn't feel pressured to buy the vehicle or overwhelmed by the process. My sales associate wasknowledgable about the vehicle's safety, perf with. I didn't feel pressured to buy the vehicle or overwhelmed by the process. My sales associate wasknowledgable about the vehicle's safety, performance and abilities and was able to answer any questions that I had. More

My experience here was HORRIBLE. This was the first time I ever bought a car and I went in there after I was referred by a friend. (im pretty sure this "friend" only wanted a referral kick back which he nev I ever bought a car and I went in there after I was referred by a friend. (im pretty sure this "friend" only wanted a referral kick back which he never even received as they promised) When I got there the man who walked me through the lot was very nice and helpful so i cant complain about him. I had a really nice 2000 VW Bug picked out when I was done looking. Right in my price range and everything. So, I sat down and started going over numbers which is where the nightmare began. I told them what i could afford as a payment yadda yadda and they "worked with that" and went to send this through the banks. They came back stating the banks would not finance me for the particular car I picked out but they could show me others that they would. By that time it was dark out and they took me to 2 cars. One looked pretty nice as far as I could see (nothing compared to the one i picked out) but it was a stick and i dont know how to drive one. the other wasnt as nice but it was an automatic. at this point they had already made me belive that with me being a first time buyer and my credit there's no way any other lot would finance me and that i was lucky they were even considering me. So i settled for this other one which was a year older more beatup more mileage and the sticker price was barely less than the one i initially picked.. so we went through the motions and they "worked" with my payment and I finally got out of there. This was a saturday. Tuesday they called me stated i needed to return the car that they couldnt get me financed. so i returned the car and i was upset, i finally got a vehicle i needed to get to work and they take it from me. the finance lady acted all sympathetic giving me hugs and apologizing blah blah. i had my mom come pick me up. she asked about cosigning and they jumped on it. they worked out a payment and then came back stating "the bank wont finance you unless you buy the extended warranty. they want you to be able to pay your car payment if something goes wrong with your car." at this point i was believing everything they were feeding me because of how "nice" and "sympathetic" they were being to my situation I figured they werent out to screw me over. I was extremely wrong on this. i found out later it was illegal to require someone to buy any sort of a warranty and that the banks wouldnt have asked that. when i called them about it to ask if i could just prorate where i was on the warranty and be reimbursed the rest (since it added an extra $100/month to my pmt and didnt cover ANYTHING. and when i asked why certain things werent covered under warranty their only response was "because it's broken." so i had extra on my car payment AND had to pay out of pocket to fix anything wrong with it)and they refused. when i brought up the fact that this was illegal the "manager" i was speaking with just laughed... literally laughed and said "prove it." These are the most kaniving people I have ever met in my life. I will never buy a car from them again. I have now paid over $15000 on a car that blue books for $500. and i still owe on it. it's ridiculous and i wouldnt send my worst enemy to buy a car from these people. i'm glad they have no problem taking full advantage of an 18 year old trying to make it on her own. More

I had used the dealarship 3 or 4 years ago with bad results. I got in a bind so i tried then again. What a mistake. they use scare tactics to make you thing you have a problem. They do not keep their results. I got in a bind so i tried then again. What a mistake. they use scare tactics to make you thing you have a problem. They do not keep their word about what the cost. When you question them they give you a different answer. The service rep. I worked with was either really stupid or he is a lair. He could not remember what he told me a few days before, He just said his side of the story without giving ANY THOUGHT THAT I WAS RIGHT. HE HAD HIS SIDE OF THE STORY AND THERE WAS NO OTHER SIDE AND WOULD NOT EVEN ACKNOWLEDGE THAT HE HAD SAID SOMETHING DIFFERENT A FEW DAYS EARLIER. Be careful if you go there. I will continue to take my VW car to the Roseville VW dealer who is honest and does not make up scare stories that things need to be fixed on my care. More

We bought a 2001 Jetta TDI from Lithia and it fell apart pretty much immediately. The day after we bought it, a coolant sensor came loose and the system dumped all its coolant. Took two days to get it ba pretty much immediately. The day after we bought it, a coolant sensor came loose and the system dumped all its coolant. Took two days to get it back. They made us pay for the tow back, then botched the repair, so it happened again the next day. The service staff acted like we were trying to scam them somehow, and refused to give us the printout of the codes from the computer. It took 6 weeks to get reimbursed for the tow. She took it to Automotion for an independent assessment: the timing belt was at end of life and needed to be changed soon. Timing belts are part of the maintenance schedule in the owners manual, and it flags that part for replacement as part of regular maintenance at 60k and 80k miles. The Jetta was at 83k miles and the repair had not been done, despite their claim that 'all belts had been checked and replaced if worn'. In the fine print of the inspection material they exclude the timing belt, but tell you ALL belts have been taken care of. Not the most important one! If that goes while the engine is running, your engine becomes a worthless hunk of metal and costs $7,000+ to replace. Lying xxxxxxxx. Replacing this part is a $1000 repair. We took it up the chain of command and were stonewalled all the way up to the regional manager of all local dealerships, who is based at the Subaru dealership. He smiled and made a big show for us, but nothing was done and we ended up angry and screwed over. My wife bought the Jetta to replace her Jeep Liberty CRD, the lease for which was about to expire, but after the experiences we had with the Jetta and Lithia, she decided she would keep the Jeep. So the Jetta sat for two months while she decided what to do with it. My work truck broke, so I took over payments and started using the Jetta. After two weeks, the check engine light started coming on briefly, then going out. I took it immediately to a car parts store - they will let you use their computer diagnostic code reading devices if you leave your ID with them while you go outside with it. 'Torque Converter Solenoid'. No bad behavior, so I kept an eye on it. Long story short, it turns out that if the torque converter starts dying, your tranny starts dying, from the high gears on down. This is what happened over the course of a month. Transmission rapidly degraded and needed to be rebuilt. So much for Lithia's inspection. VW transmissions are highly specialized and very expensive. You can't even check the fluid! It's sealed, and must be calibrated at temp by a VW technician over the course of two billable hours. Period. Arrow transmission will rebuild a TDI tranny for $3300. Not that we could afford it. Then a mystery coolant leak developed! Final straw. We took it in to Allison Automotive Group (Mitsubishi and Saab), and rolled Lithia's Lemon into the financing for another Jeep Liberty, albeit not a diesel. Much happier. I can burn gas if it means I'm not stuck with that thing. Moral of the story _Lithia VW are dishonest evil xxxxxxxx who will screw you over as soon as look at you, from the repair techs on up to the regional management_. Oddly enough, though, we had zero problems from their Jeep dealership, where we bought the Liberty CRD when the lease expired. The process took a while, because of the credit crisis, but in the end they worked with us to get us the best deal. Ditto for Allison, same situation. It's nice to see some good examples after such a profoundly abysmal one. More