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Livermore Ford
Livermore, CA
555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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555 Reviews of Livermore Ford
July 12, 2022
The initial greeting and welcome were prompt and friendly upon arrival, guided to visit with Tony to help me buy out a lease that was coming to an end later this week. Ford Credit stated we can visit any dea upon arrival, guided to visit with Tony to help me buy out a lease that was coming to an end later this week. Ford Credit stated we can visit any dealership to facilitate the transfer and buyout, so naturally I chose my local dealer where I have serviced and purchased before. I walked in with the Ford Credit 10-day buyout price from the account homepage, and that figure was confirmed by Tony on his screen as well as in his handwritten notes. Once the itemized payout was printed and presented to me from Finance, the buyout price was $500 more. When confronted why the price is mysteriously higher, the salesman stated it was the “10-day buyout price”. RED FLAG. The team refused to explain further, so I had to call Ford Credit and get a live operator to reiterate the buyout price on the phone and confirm this was price good through July 24th. Only then did they say, that’s fine, we’ll do that price – all daylighting that this was clearly a dishonest attempt to capture $500 above and beyond the other paperwork and processing process. I understand nobody wants to do something for free, but I’m a long-time local customer currently with $150k in 2 new Ford’s that regularly services and does 100% warranty work here, and even bought $70k+ Alfa Romeo Giulia Quadrifoglio from same dealership in 2018. The money has little to do with my review or experience, its the treatment and deception. It felt that Tony the salesman was the messenger and “playing his role”, the finance team came off as annoyed that they had to invest their time helping a local and Ford Credit customer do paperwork that didn’t earn them a notable fee. I empathize with that possible perspective and want people to get a good return on their time, but this was shortsighted, trying to sneak in $500 and taking 1.5 hours debating simple paperwork made what should have been friendly, quick and painless into a disastrous, unforgettable brand damaging experience. An unknown challenge arose when we paid the registration 3 days early but on the same day attempting to purchase the car. The DMV digital records take 1 business day to update, so the Dealership was seeking an additional registration payment which we debated for an inordinate amount of time. I had no issue paying it a second time but given the initial dishonesty, I simply requested a letter from the dealership acknowledging previous registration payment and to confirm in writing they will issue a refund of the $500+ dollars. They wouldn’t issue such letter, but we settled on a receipt of payment to DMV and settled the issue. Chase Bank and DMV could not cancel the payment and processing - this was our only option. The deceptive and dishonest approach and elongated debate on registration payment created a monumental lack of trust in this organization that will be hard to repair. A courteous, honest approach would have benefited all parties for years to come and could have magnified my commitment and referral efforts. I respect people and their jobs, and truly want people to make money and earn a living but just be straight forward and don’t try to be tricky because a few of us will catch it and daylight it. I’m a loyal Ford guy and prefer to buy everything I can locally, but experiences like this and recent service blunders make me hesitant to continue my efforts at this dealership and this brand if I can’t consistently and conveniently service them in the future. More
by bsteele13
Employees Worked With
Tony, Victor
July 06, 2022
Joe Fogarty was awesome! He was referred to us by a friend. Everyone there was very helpful. Have bought several cars from this dealership going back to the early 90’s. Very He was referred to us by a friend. Everyone there was very helpful. Have bought several cars from this dealership going back to the early 90’s. Very impressed, will continue to do business with Livermore Ford in the future. More
by Jeffrey2766
Employees Worked With
Joe Fogarty and Victor Vargas
June 24, 2022
The best car buying experience we have ever had. We made a cash deal and closed on buying the truck and adding options in less than 2hrs. We were not forced to do unnecessary credit apps or look at We made a cash deal and closed on buying the truck and adding options in less than 2hrs. We were not forced to do unnecessary credit apps or look at trucks we didn’t want. Exceptional! We knew what we wanted, knocked out what we didn’t want and were in and out without hassle. Thank you so much Jay! More
by DFG
Employees Worked With
Jay Nadi
June 22, 2022
My husband and i had an outstanding Experience. We totally recommend this dealership To everyone. Next car we buy will be definitely At Livermore Lincoln Dealership. We totally recommend this dealership To everyone. Next car we buy will be definitely At Livermore Lincoln Dealership. More
by Esmeralda Bolanos
Employees Worked With
Leo,Joe and Khalid
June 22, 2022
As soon as we entered The dealership we were greeted by a friendly gentleman who asked if he could help us. He directed us to the Lincoln Dealership because we wanted to look at the Lincoln Corsair. He calle friendly gentleman who asked if he could help us. He directed us to the Lincoln Dealership because we wanted to look at the Lincoln Corsair. He called over there and had a salesman waiting for us. He was smiling, friendly, knowledgeable and allowed us to drive the two cars we were interested in. He answered all of our questions and did not pressure us. We received an excellent deal. The Finance Manager was very personable and quick with the paperwork so we could leave in our beautiful new car. Thank you, Gaston & Jorja Gazmuri More
by jgazmuri
Employees Worked With
Joe Fogerty and Ali, Finance Manager
June 21, 2022
Everyone was great to work with. I called ahead to let them know which car I was interested in. They had the care sitting out waiting for me. Joe was very knowledgeable and helpfu I called ahead to let them know which car I was interested in. They had the care sitting out waiting for me. Joe was very knowledgeable and helpful. The purchase process was easy (though slow). Yes, I bought the vehicle. Like I said, everyone was very friendly and easy to work with. The only improvement I would recomend, is it took far too long to purchase the vehicle. I knew about 30 minutes into my visit that I wanted to purchase the car. I paid cash, and should have been out quickly. However, it took almost 4 hours (from the time I arrived) before I could simply write the check and get my paperwork. This needs to be faster. More
by chipper3237-autotrader
Employees Worked With
Tom
June 20, 2022
Livermore ford what can I say! At 60 years old I’ve purchased many vehicles, Livermore ford is by far the best. Great sales / finance department’s. I would highly recommend Livermo At 60 years old I’ve purchased many vehicles, Livermore ford is by far the best. Great sales / finance department’s. I would highly recommend Livermore ford for your next vehicle purchase. More
by Jimmy
Employees Worked With
Don, Jay and Victor
June 16, 2022
Everyone that helped us were extremely friendly and informative. Rocky greeted us quickly and introduced us to Alessandro to get us started. We finished up our financing with Faisal who was very effici informative. Rocky greeted us quickly and introduced us to Alessandro to get us started. We finished up our financing with Faisal who was very efficient. Overall a great experience. More
by bmaley66
Employees Worked With
Rocky, Alessandro, Faisal
