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Livermore Toyota

Livermore, CA

Overview
Reviews
Vehicles
3.6
403 Reviews
Livermore Toyota and the John L. Sullivan group is supported by an extensive team of full-time dedicated professionals. They coordinate and manage the entire process - including acquisition, reconditioning, marketing, sales, financing, service, parts and customer relations. Supporting both individuals and commercial clients, the team embraces the importance of consistency and standardized processes yet maintain the flexibility needed to meet individualized needs. Delivering outstanding results is a commitment shared by all. With centuries of combined professional experience, the Sullivan Auto Group is standing by to take excellent care of you and your family. We would be honored to help you, as well.
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6200 Northfront Rd

Livermore, CA

94551

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Showing 403 reviews

January 22, 2019

Car maintenance Not happy with the service provided. Looks like my car got more issues after major maintenance done. Took my vehicle back and did fuel transmission re More

by Sunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Alejandre, Dan Eaton, Jonathan Hamilton, John Zrinc, Rick Souza, Craig Baker
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Jan 22, 2019 -

Livermore Toyota responded

Thank you for sharing your experience at our Dealership! I was concerned to hear of your disappointment with your service. We do get many positive comments on our Service department. Customer satisfaction is very important for us and we are committed to provide excellent service to every customer. I certainly do hope that we can welcome you again at Livermore Toyota. Please give me a call and I will do everything within my power to rectify this unfortunate situation. Yours sincerely, Craig Baker Service Manager.

January 21, 2019

5 code lights came on one day in my 08 4Runner I was afraid that something very serious was wrong and I didn’t have the money to pay for whatever was wrong. Thanks to the honest work the problem wa More

by LARRBEAR2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnston
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January 21, 2019

Very friendly and helpful Seemed a bit slow to process paperwork, however the staff was engaging and informative. I enjoyed the show room as well as areas to sit and wait as w More

by PAULPOLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Obee, Alex Efros
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January 20, 2019

Recall Service The tone of the person who serviced my car was sarcastic and wasn’t professional.. In spite of me telling him that I needed the vehicle at the earlies More

by SCHARAGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Souza
Report | Print
Jan 22, 2019 -

Livermore Toyota responded

Thank you for sharing your experience at our Dealership! I was concerned to hear of your disappointment with your service. We do get many positive comments on our Service department. Customer satisfaction is very important for us and we are committed to provide excellent service to every customer. I certainly do hope that we can welcome you again at Livermore Toyota. Please give me a call and I will do everything within my power to rectify this unfortunate situation. Yours sincerely, Craig Baker Service Manager. 9257242840

January 19, 2019

Tacoma Service Great folks to trust your vehicle with. Truck was ready early and ready to go as promised. I would highly recommend and will be back again. More

by MIKECKOURI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hamilton
Report | Print
January 19, 2019

Very friendly and professional I’ve given a 5 star for my review because they were very professional and very helpful during my visit. It sucked because I wanted to wash my car but More

by DFAAALIGA8586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Souza, Jericho Espiritu
Report | Print
January 18, 2019

Good dealer Very friendly and helpful, and I'm sure I got the best price! No need for customer service yet, but if the service is as good as sales dept. I'll be h More

by TMACSUNOL
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Espiritu
Report | Print
January 18, 2019

Lousy, slow and rude Had a 10:20 appointment for a recall service. Was kept waiting until 11:10 just to do the initial check-in. They seem to treat customers with appo More

by 83AMPM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Souza
Report | Print
Jan 22, 2019 -

Livermore Toyota responded

Thank you for sharing your experience at our Dealership! I was concerned to hear of your disappointment with your service. We do get many positive comments on our Service department. Customer satisfaction is very important for us and we are committed to provide excellent service to every customer. I certainly do hope that we can welcome you again at Livermore Toyota. Please give me a call and I will do everything within my power to rectify this unfortunate situation. Yours sincerely, Craig Baker Service Manager. 9257242840

January 18, 2019

Service wait time I waited at the curb I hour and five minutes before a customer service representative came out and took information on my car. This is unacceptable. More

by CHLOE58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Eaton
Report | Print
January 17, 2019

Terrible experience... Been taking 2 cars here for years They didn’t service my car after I waited 2 1/2 hrs on a Saturday And when I returned the next weekend they were non chalant and took their time More

by ANSARELDERUA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jonathan Hamilton, Jonathan Arias
Report | Print
Jan 22, 2019 -

Livermore Toyota responded

Thank you for sharing your experience at our Dealership! I was concerned to hear of your disappointment with your service. We do get many positive comments on our Service department. Customer satisfaction is very important for us and we are committed to provide excellent service to every customer. I certainly do hope that we can welcome you again at Livermore Toyota. Please give me a call and I will do everything within my power to rectify this unfortunate situation. Yours sincerely, Craig Baker Service Manager. 9257242840

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