Livermore Toyota

We're from Sacramento went there because their toyota was the only one that had the car were looking for. The sales person did a terrible job at explaining the numbers. The manager was desperate on selling t the only one that had the car were looking for. The sales person did a terrible job at explaining the numbers. The manager was desperate on selling the spartan security we was ready to walk on the deal than he finally decided to take it off that took like an hour. Finance was a scam from the beginning they switch our rates to a lower one had us put more money down for it and charged us a 3rd party warranty. Went back and finance then they tried to argue with us about why we wanted to cancel the 3rd party warranty. Terrible service drove all that way just to fill their stupid ego. Never shop from here unless you don't mind getting scammed. More

Livermore Toyota charged me $1,750 for 5 oil changes for a prepaid service on 2/28/21. This is a ripoff! It is examples like this that give dealerships a bad name. Livermore Toyota’s finance manager on 2/ a prepaid service on 2/28/21. This is a ripoff! It is examples like this that give dealerships a bad name. Livermore Toyota’s finance manager on 2/28/21 failed to mention this very important detail to me. But, he did make me believe I am getting a very good deal. No one in their right mind would accept to pay $300 per oil change in advance which is why they tricked me by not disclosing this very important detail. This is absurd! Livermore Toyota you have no shame! Now, I want all my money back the whole $1,750 of it plus the $2,650 I paid for an extended warranty on the day and in the same contract. Since I can no longer trust you I want my $4,400 I paid for in advance back bc I have lost my complete trust in you. It is outrageous that you charged me $1,750 for 5 oil changes so let this be a lesson for you not to try and rip off your customers again. Who knows how many other customers you ripped off like you did me. You didn’t think I’d find out? You suck Livermore Toyota and customers shouldn’t trust you! Btw, I leased my truck from you the first time, and I bought my truck from you a second time , but there won’t be a third time! More

Fardin Ali, your agent is very insincere. I had dashboard rattle issue, since last year and try to fix it here last visit but at that time there was no parts. so I make an appointment n I had dashboard rattle issue, since last year and try to fix it here last visit but at that time there was no parts. so I make an appointment next regular maintenance service. and this visit I asked him to fix my dashboard and he told me that he will take test drive and if he can hear rattle noise he will move next step. so I told him 'no' the test was already done by other agent, and you can read it my service record. and he ask me who was the agent. ??! how do I remember his name ?? he would have references through the system finally he told me he will look up what happen last service and he will ask the agent who write the report and he told me to come tomorrow so I came back my home with good riding service. but 3hour later I had a text message that my car is ready to go. when I get there Fardin Ali told me he had test drive but couldn't find any issue! so my dashboard was not fixed still poped up. and I told him did you read the report? he told yes but he is not. if he did he can read my dash board was poped up and has to be replaced. I told him my dashboard is poped up so you should check and he came to my car and see what happen and told me he will fix it. but after 40 minute waiting I shoud go back to work. and 20min more waiting after I ask him just give my car back. I had good riding services though More

My wife & I were very pleased with the entire process of purchasing a vehicle with Livermore Toyota and the salesman Sukh Gill made certain everything went very smoothly when we closed the deal & most impor purchasing a vehicle with Livermore Toyota and the salesman Sukh Gill made certain everything went very smoothly when we closed the deal & most importantly we got the car at a great price. More

I bought a 2020 Camry XLE. A, no one tried to raise the price from the internet $24k to the sticker price of $29k. Associate Neil did a great jobs showing me the car, even d A, no one tried to raise the price from the internet $24k to the sticker price of $29k. Associate Neil did a great jobs showing me the car, even drove my old car home behind me to save trouble. No upselling - the warranty was explained, priced, and when I said "no thanks", that was it. It took longer than expected, but Matt kept me informed. And when it was my turn, I could see why the process was longer than eight years ago when I bought my last car. BTW, there is a horrible review below regarding David. He no longer works there, so Neil tells me. More

The associate Manvir was great and helped us . The car interior has defects and they are popping up . The car interior has defects and they are popping up . More

Their service is TERRIBLE! !! Made an appointment to test drive a car with Jesus and I drove the 50 minutes to my appointment to find out that they sold the car…..WHAT A WASTE O !! Made an appointment to test drive a car with Jesus and I drove the 50 minutes to my appointment to find out that they sold the car…..WHAT A WASTE OF TIME AND GAS…definitely lost my business More

I took my car in for a service and had Dan Eaton as my service specialist. As soon as I got to his desk he stated the 90k service would be an expensive one and he hoped I was prepared. He read off the lis service specialist. As soon as I got to his desk he stated the 90k service would be an expensive one and he hoped I was prepared. He read off the list of things that would be done and then printed an estimate of $1395! As I looked it over I thought this didn't seem right for a service and couldn't be the only option available. I noticed he'd signed me up for the "Preferred" service with unnecessary and expensive services I didn't need. I asked him to show me other options. He was very reluctant to show me and was very pushy on the Preferred being what I needed, which I knew wasn't true. Turns out there were two other options he NEVER mentioned, the manufacturer recommended option (which is what I needed) and another intermediate option with more services. The manufacturer recommended had most of the Preferred services and none of the premium unnecessary nonsense. Anyway, the one I went with was roughly $495. He tried to up-charge me by almost $1000 for unnecessary services if I didn't ask questions. Avoid this place like a plague. If you decide to go make sure they show you all the options instead of trying to push the most expensive thing on you. More

The sales manager David is a huge scam. It seems that David has been selling cars all his life and knows every little scheme in the book to make you pay more money. He will keep interruptin It seems that David has been selling cars all his life and knows every little scheme in the book to make you pay more money. He will keep interrupting you when you’re talking and tell you to be quiet and listen. my wife and I drove an hour away to trade in our vehicle and to buy a used vehicle they had on their lot. David started off his negotiation with offering us 1k for our trade in value. Bad thing for David is I did plenty of researched for my trade-in vehicle so I completely know its value. David then magically offered us 5K for our trade-in which is great. But here is where his scam comes in. He told us he would give us 5K for our trade in, Only if we pay 3K more than the listed price for the used vehicle on their lot. David said if we pay 3k over the listed price for their used vehicle, he would then give me the 5K for our trade in vehicle. How does that make sense? You want me to pay more money so you can pay me more money? If you are at Livermore Toyota and see David as a sales manager, RUN! I would save your money and go to a different Toyota. David is full of himself and you can tell he needs to retire soon. Good luck Dave! More

I recently found out that due to my cancer treatments for my breast cancer my previous back surgery I had done is declining and I have to use a wheelchair a lot of the time. With that being said, my cur for my breast cancer my previous back surgery I had done is declining and I have to use a wheelchair a lot of the time. With that being said, my current car is unable to comfortably fit a wheelchair so my husband decided it was time to upgrade me. my husband and I purchased a different car from a different dealership A month ago after trading my car in that car failed mechanically so we ended up returning the car and having to get my original car back from them. Needless to say I was nervous to start the car buying process over again. I decided to take a look at Toyota dealerships since I worked for one previous to my diagnosis. There were no cars I liked in the Lodi area so we decided to expand our search to the Bay Area and Livermore is one of the closer cities so we thought we would try there. We checked before hand and seen they had a few three row used car vehicle options available. After doing some looking around we decided on a 2017 Kia sorrento. The Kia wasn’t at the top of our list however it had everything that we needed in a vehicle. Our salesman was Jose and let me start off by saying that he was a very nice guy. We had such a good interaction with him that he’s the reason we decided to drive back two days later to ultimately purchase the vehicle. This is where things take a turn. The sales manager David only wanted to offer me $1000 for my vehicle. I just traded in my vehicle at another dealership a month ago for a price of $6500. But because I wanted to do everything as a one and done deal I decided to get my car back from that dealership because I wanted to sell my car to whoever sold me a new car to make everything easier. I also can’t be without a vehicle as my husband works full-time and I have to be at the doctors daily for my treatment. My husband tried to go back-and-forth with Jose who was having to go through David. David ultimately ended up taking over and that’s where things took a sour turn. We thought we had finally agreed on them purchasing my car for $5000, however that was incorrect. They said they would do that amount but that if they did that amount they would have to raise the price of the Kia that we were trying to buy from them for another $2,000 to $3000 on top of the sticker price. How is this even legal to change the sticker price and the price they have listed online and on numerous websites like carguru. So what they were really doing is trying to purchase my vehicle for $1000 and add the extra amount to my own loan. This was the weirdest situation I have ever encountered and I sold vehicles for Lodi Toyota aka Lithia motors and I can’t believe they would do this. I plan to reach out to my old employer to ask if this is legal or not. My husband then proceeded to say that this whole deal was a joke and to give us back our keys etc for our car as we were not going to do the deal. David got so upset that we called it a joke that he proceeded to throw my keys and paperwork on the counter leaving me to retrieve it and tried to treat my husband and I like children the whole time we tried to make a deal. I am a 32-year-old woman I don’t need to be told to be quiet and listen from a older gentleman. I feel attacked and I will be handling this thoroughly with BBB Or whomever I have to contact. As someone who has worked in this industry I am appalled with how you guys conduct business. More