Livermore Toyota

Not always a pleasant experience I went to Livermore Toyota on 1/21 and had Rick as my service person. He was extremely rude and inpatient. Not only that he gave me the wrong informat I went to Livermore Toyota on 1/21 and had Rick as my service person. He was extremely rude and inpatient. Not only that he gave me the wrong information: I purchased a service plan up to 75k when I purchased the Prius and he told me that I needed to buy more because I had close to 28k now. Obviously he didn’t even have the correct file and when he was explaining to me about the extended plan (which i didn’t need) he was very impatient. When. I asked him about the detail, he just stared at me looking really angery and said “I just told you!” Later he found out my car had two recalls that would require more time and I had to return the next day, he rudely asked me to step out and said “ look I have lot of people waiting” and didn’t even let other service people know that I’m waiting for my car and let me wait for almost 10 mins for nothing till I asked someone else to look for my car. It was the worst experience ever. The next day when I return, I had Joe and it was great. Joe clarified with me that i don’t need to purchase anything that I have up to 75k service plan. It was very frustrating and upsetting experience with Rick. Not only he gave me the wrong information but also was very rude and inpatient. At one point when I asked him to repeat the answer, he pretended that he didn’t understand me and gave me an annoyed look and yelled “what?” This was so upsetting that I wish never return to this Livermore Toyota if there’s another option. More

Auto maintenance and repair We had our three vehicles all served at Livermore Toyota since you provided a first-class service on auto maintenance and repair. We had an excellent We had our three vehicles all served at Livermore Toyota since you provided a first-class service on auto maintenance and repair. We had an excellent experience and were very satisfied with the work. More

Great I bring my car to get its service here and they are awesome. I actually came to get my speed detail done here and even though I had to wait for a whil I bring my car to get its service here and they are awesome. I actually came to get my speed detail done here and even though I had to wait for a while they did an awesome job and everybody was very professional. More

Joe Alejandre Straight Shooter Joe Alejandre, You're a gem in the car industry! Straight shooter, a serviceman with integrity! Thank you for the great service! My second ti Joe Alejandre, You're a gem in the car industry! Straight shooter, a serviceman with integrity! Thank you for the great service! My second time working with you. How you made the a wrong a right and provided excellent customer service. As a CEO of a service industry business, I really appreciate the employees taking initiative and making things happen. Those are the employees we need to have as examples for others to follow. You made your team look good even when the dropped the ball the first time we met. Great work! JW More

They super nice andwere we were treated fairly We were trying to buy a used car, but ended up buying a new one because of the good deals. We were trying to buy a used car, but ended up buying a new one because of the good deals. More

10,000 mile service Service was done in a timely manner and. Checked all items that I had concerned about were very thorough on on checking everything that I had mention Service was done in a timely manner and. Checked all items that I had concerned about were very thorough on on checking everything that I had mentioned More

Excellent Service Joe was very professional, and a good listener. The mechanics are also very courteous and skilled in their trade. Would highly recommend this deale Joe was very professional, and a good listener. The mechanics are also very courteous and skilled in their trade. Would highly recommend this dealership to all my friends. I do every time I have a chance. More

First time buying through Costco Auto Program Sergio and Joey were professional and friendly. Since it was through Costco Auto Program, there was no haggling back and forth. The process was pretty Sergio and Joey were professional and friendly. Since it was through Costco Auto Program, there was no haggling back and forth. The process was pretty smooth, except for a minor issue with the paperwork which was corrected quickly. Overall I had a good experience and would very likely buy from this dealer again. More

Great servuce I always appreciate the courtesy accorded by Tyler to me during my visit. He knows the quality of service he can provide to his clients. I always appreciate the courtesy accorded by Tyler to me during my visit. He knows the quality of service he can provide to his clients. More

Love the Camry 2019 Se After some price and contract mishaps the deal was solid and accepted. I got worried as first time buyer but they made it right and helped me out. Aft After some price and contract mishaps the deal was solid and accepted. I got worried as first time buyer but they made it right and helped me out. After my lease Is up I’ll check my options and see what Toyota can offer me and see if that great service sticks. Thanks big thanks to kristi for her great attitude and her help. She is awesome!! More