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Lochmandy Auto Group

Elkhart, IN

4.3
235 Reviews
Call Dealership (574) 564-5288

920 N Nappanee St

Elkhart, IN

46514

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235 Reviews of Lochmandy Auto Group

November 17, 2024

Well after much delay and false promises they finally fixed my front end and at least that was done well More

by ENOKSWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
Report | Print
November 14, 2024

Wonderful communication and work completed in a timely manner. Up front and honest customer service! More

by verneandangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor on the service department
Report | Print
Nov 14, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Verne! We take great pride in providing top-notch customer service, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

November 08, 2024

Always a pleasure to bring in my vehicle for regular maintenance tasks and oil changes. I drive from South Bend because the professionalism of your staff makes it worth the trip. More

by mj.duff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The two young ladies in the Service Department.
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Nov 08, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

November 08, 2024

A a a a a a a a a a ++ good place to go. Wow More

by kenny_kwf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm, Brandon McCraner
Report | Print
Nov 09, 2024 -

Lochmandy Auto Group responded

Thank you for the 5-star rating! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

November 08, 2024

I love bringing my car here to get an oil change. I love the fact that they do a full inspection on my car and let me know if something is wrong. I like that there is a report to refer back to if nee More

by genuinelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Nov 08, 2024 -

Lochmandy Auto Group responded

Thank you for your kind review! We are so glad to hear that you had a positive experience with us and that your vehicle is running great. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

November 04, 2024

Drove in oil change and fuel filter out in under 1 hr no appointment great More

by eclaxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service writer
Report | Print
Nov 04, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Edward! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

November 04, 2024

Their service department was able to identify and fix an issue that was caused by another dealer that the original dealer refused to fix. More

by joshua.gillen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Taber
Report | Print
Nov 05, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Joshua. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

November 03, 2024

I recently purchased two cars from Peggy Harmon at Lochmandy Motors. She was very knowledgeable and professional throughout the entire process. I was completely satisfied when the transaction was com More

by nav789987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peggy Harmon
Report | Print
Nov 04, 2024 -

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

October 30, 2024

Good service all the time. The oil change express lane is a plus. Easy in & out. More

by tecserv88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Slabach
Report | Print
Nov 04, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

October 28, 2024

Problem not fixed. I called to report the next day. Got a call back at end of day with promise of follow up today. Haven’t heard from anyone. More

by jjw308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Report | Print
Oct 30, 2024 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

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