Lodi Chrysler Dodge Jeep Ram

I’ve been trying to get some kind of answers from this dealership about the clean air vehicle we bought last year. Our taxes say we need a clean air certificate or some kind of paperwork to finish our tax dealership about the clean air vehicle we bought last year. Our taxes say we need a clean air certificate or some kind of paperwork to finish our taxes. Michael, the person I’ve talked to, is very rude, raising his voice to me when I was trying to explain to him what the IRS needed. It’s been two weeks trying to have someone answer my questions, still no answer, the gentleman is very rude and then hung up on me? Any suggestions ? Thank you More

One of the most frustrating and poorly handled service experiences I’ve had — especially given the price point of this vehicle. I purchased a new 2025 Ram 1500 from Lodi Chrysler Dodge Jeep Ram in May experiences I’ve had — especially given the price point of this vehicle. I purchased a new 2025 Ram 1500 from Lodi Chrysler Dodge Jeep Ram in May of 2025. Within three days, the truck was dead in my driveway and required a battery replacement by the dealer. Since then, my $70,000 truck has been back to this dealership five separate times, totaling well over two months out of service: • 5/28 – Battery replaced (truck dead after purchase) • 6/6 – “Max engine oil level exceeded” warning (dealer could not replicate) • 8/18–8/19 – Check engine light; battery replaced again • 8/25–9/5 – Repeated check engine light; engine bay PDC and ignition switch replaced • 12/3 – Present (4 weeks and counting) – Major transmission and electrical failure while driving hundreds of miles from home. At this price point, I expect both the manufacturer and dealership to go out of their way to make things right when major issues arise. Instead, I’ve been required to jump through hoops just to secure a basic replacement vehicle — one that is not even comparable to what I purchased — while my truck sits out of service for weeks at a time. The handling of rental coverage has been especially disappointing. Despite the vehicle being down for over a month during this visit alone, I was initially told the maximum rental reimbursement was $35/day, which is unrealistic. After extensive follow-up, a higher rental limit was finally approved — only for me to later receive a voicemail on 12/30 stating the dealership covered just 5 days and that I personally owed $550 immediately. When I contacted the dealership, I was told they would not cover the difference. To be fair, the service team has been helpful in getting my truck into the shop when problems arise, and I appreciate their efforts on that front. However, helpful intake does not replace the need for ownership, advocacy, and resolution when a new vehicle experiences repeated safety-related failures and excessive downtime. I have yet to receive the resolution this situation warrants. A dealership should stand behind its customers when serious problems occur — especially with a new vehicle at this level — not leave them without reliable transportation and unexpectedly covering costs that should have been handled from the start. This experience has significantly eroded my trust in this dealership. I would strongly caution anyone considering purchasing or servicing a vehicle here to consider not just how issues are acknowledged, but how they are ultimately resolved. More

I had an awful experience purchasing my Dodge Durango GT Plus with factory tow package at Lodi CDJR. I first spoke with Joey Williams, the GM, and sent him VIN, photos, and trade-in offers from CarMax/Carva Plus with factory tow package at Lodi CDJR. I first spoke with Joey Williams, the GM, and sent him VIN, photos, and trade-in offers from CarMax/Carvana. He assured me they were competitive and encouraged me to drive down with my bank check in hand. I expected only to finalize the trade-in value. Instead, Joey handed me off to Marty, the salesperson, and things got gross fast. What should have been simple turned into hours of back-and-forth. I even left once, but came back when I thought we’d finally reached the right number. After nearly five hours, I sat with finance only to discover the price had ballooned over $5,000 more than expected. They tried to force add-ons like door guards and Star Guard, claiming they were already installed. I was crystal clear I didn’t want them, but Star Guard was still buried in the contract. Frustrated and under duress, I signed just to get out. Afterward, I called repeatedly and kept getting brushed off. It took three days and multiple messages before Joey finally returned my call — only to be dismissive and unhelpful. And Joey, since you clearly don’t know what a “used car salesman” is: it’s the greasy smile that hides the knife, the phony handshake backed by hidden fees, and the slime that oozes through every false promise. In other words — exactly what your dealership put on display. They are not honest, they slip in charges, and they don’t stand by their word. Steer clear. More

So after taking my vehicle into the dealership in August for a oil consumption test, my wife set up there for 6 hours just for an oil change. Had an appointment and the appointment was I guess only to speak for a oil consumption test, my wife set up there for 6 hours just for an oil change. Had an appointment and the appointment was I guess only to speak to the advisor not to have the work done. That part I can totally forgive but to the end to go on lunch at 12:00 and not give her an update on what's going on is beyond disrespectful. I have every call from them recorded. So after having to drive the car a thousand miles and take it back to them I was eligible for a new engine. Well my service advisor Marcus Candia messed up the first time and a second time and never called me to let me know what was happening. He would call me once every two weeks or I would have to call him first just to get a call back but then to always get the run around that. Oh he is not here. He's not at his desk, a manager was never present. He was always gone on a doctor's appointment or God knows where. So after battling with them for 2 months just to have to go up there in person and speak to the general manager of the whole dealership. Things finally got resolved. Well now I get my engine back and he wants to call me late in the day so I pick my car up at 5:20 on 11/15/2024 just to find out that the mileage that my car went in was 67,063 I asked my service advisor okay. Did they drive the car and for how many miles? Yeah the mileage out is right here. 67,070 just for me to get into my vehicle and to see my odometer says 67,066. To me having worked in the Auto industry as an advisor that is a red flag because either you're lying or your technician is lying and he didn't drive my vehicle. So which one is it now? I'm upset trying to let him know what's going on and he's trying to dismiss me and all I wanted was just an explanation of what happened. It's documented that you drove it but you didn't drive it. This is the worst experience that I've had at a dealership and even being an advisor for 10 years. I've never treated customers like this but I will say this about the dealership t My issue is with there to where is on More

I took my vehicle home with the same issues I was having. The dealership took 42 days to do nothing with my vehicle. Now I need to take my vehicle somewhere else where they can fix it and pay for the damages The dealership took 42 days to do nothing with my vehicle. Now I need to take my vehicle somewhere else where they can fix it and pay for the damages when my insurance was willing to pay for the damages. This is a reflect of how not to do business. Dealerships should not be taking more cars than they can work with. More

They gave had my jeep compass for a week and no work or parts were ordered or done in vechile service advisor is no help at all doesn’t even know what’s going on at all parts were ordered or done in vechile service advisor is no help at all doesn’t even know what’s going on at all More

Yo Bladimir compré mi jeep rubicon lodi jeep mi agente de ventas Héctor me dio el mejor servicio necesario muy amable sobre todo los descuentos ventas Héctor me dio el mejor servicio necesario muy amable sobre todo los descuentos More

Mi nombre es bladimir compré mi jeep rubicon HECTOR agente de ventas de Jeep lodi me dio las mejores opciones de compra sobretodo los descuentos buen servicio agente de ventas de Jeep lodi me dio las mejores opciones de compra sobretodo los descuentos buen servicio More

Great experience with the Service staff. Explained what they had to do and got it done in a timely matter. Thumbs up!! Explained what they had to do and got it done in a timely matter. Thumbs up!! More

Worst experience in my life. After 3 months of lies, broken promises, and rude runaround these clowns jumped it to get it started and sent my wife away with dead batteries. When After 3 months of lies, broken promises, and rude runaround these clowns jumped it to get it started and sent my wife away with dead batteries. When she got stuck at the gas station because they ran all the gas out of it, they offered to sell her new batteries instead of charging them. Wat a circus. I dont know how their still in business. They should be shut down for fraud More