Lodi Toyota
Lodi, CA
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My husband and I walked in to inquire of what services where needed to bring our cars up to date. Hugo was very nice and explained what was needed and the cost. He also offered if we wanted to get servi where needed to bring our cars up to date. Hugo was very nice and explained what was needed and the cost. He also offered if we wanted to get service, right away. We took the appointments and were done withing two hours. More
We were talked to as if we were children . He said things like oh you’re one of those people. Didn’t focus mainly on our sale placing us on hold while taking calls and helping others over th He said things like oh you’re one of those people. Didn’t focus mainly on our sale placing us on hold while taking calls and helping others over the phone while we sat in front of him. Tried to tell us we had to pay for an optional item then when we declined said it had already been done and he couldn’t remove the option. Refused to give us a guesstimate on payment. After explaining to the salesman our situation and what we wanted he kept insisting on us co. Signing. Wouldn’t recommend this dealership to anyone. Never even offered us a cup of water while we waited the whole time we were there. I have purchased several automobiles from several dealerships and this by far was the worst . More
I was in the market for a toyota rav 4 advertised price of 34,484. I spoke with a very nice gentleman on the phone and arranged to come in to purchase the vehicle. On arrival to the car dealership I was of 34,484. I spoke with a very nice gentleman on the phone and arranged to come in to purchase the vehicle. On arrival to the car dealership I was turned over to a man with cold personality. He told me that the advertised purchase of the car was just a suggestion. And raised the price of the car to 43,000. My low tire warning went on when driving to the dealership. I asked if their shop could fill my tire. He said there are shops around that could do that. I would NEVER buy from that dealership they are greedy and disrespectful to women. I believe he was trying to take advantage of me. It is a horrible place to buy a car!!! More
My appointment for oil changed was done on time. I did not wait for so long. He was good and explained me well with regards to the needs of my car for service in my next appointment. . I did not wait for so long. He was good and explained me well with regards to the needs of my car for service in my next appointment. . More
Dealership is modern and clean with comfortable facilities. Service advisors have always been courteous and friendly, and I never feel that I’m being upsold. facilities. Service advisors have always been courteous and friendly, and I never feel that I’m being upsold. More
Jeremy and the service department was wonderful to work with. My 2015 Prius had an issue with the inverter and I felt it was covered under an extended customer care warranty and he took care of it at no ch with. My 2015 Prius had an issue with the inverter and I felt it was covered under an extended customer care warranty and he took care of it at no charge including car rental and towing. More



