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Lodi Toyota

Lodi, CA

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rated
1,166 Reviews

1020 S Beckman Rd

Lodi, CA

95240

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Showing 1,166 reviews

November 10, 2020

The experience went well and fast. I was well informed throughout the process. Car was parked in a safe place after the work was completed. More

by FIVELARSONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaclyn Rodriguez
Nov 11, 2020 -

Lodi Toyota responded

Hello, Jaclyn and the rest of the team really appreciate you taking the time to post this. We are thankful that you choose Lodi Toyota for your servicing needs and we look forward to seeing you for your next regular scheduled maintenance. Take Care, Joshua Pollock Customer Relations Manager Lodi Toyota

November 10, 2020

Jaclyn and the service crew were great. Regarding this "Dealer Rater" app (the program processing this review) - a 25 word minimum is ridiculous & so not sure i will submit any "DealerRater"reviews in the More

by CDJ_2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaclyn Rodriguez
Nov 11, 2020 -

Lodi Toyota responded

Greetings, I agree the 25 word minimum can be tedious. I appreciate you taking the time to meet the requirement and still leave the review for Jaclyn! We look forward to taking care of your vehicles for a long time. Have a great day! Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

Nov 11, 2020 -

CDJ_2000 responded

Thanks Joshua. We will definitely still count on you guys to take care of our vehicles going forward.

November 07, 2020

Satnam is very patient and fulfilled our desires . Carole is very charming and attentive, and very professional , enjoyed talking to her super welcoming and kind More

by dinaflores77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Satnam Singh, Carol Crudele
Nov 11, 2020 -

Lodi Toyota responded

Hello Dina, Thank you for allowing us to earn your business. I am glad to hear you enjoyed working with our team! Thank you again. Take Care, Joshua Pollock Customer Relations Manager Lodi Toyota

November 05, 2020

Friendly. Consistent. Patient. Understanding. Tony was the best. He allowed me to have freedom to drive the vehicle under no pressure. He doesn’t waste a persons time. He was considerate funny and all More

by HAZELSYEAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Yates, Brigitte Censullo, Rosa Duran, Louis Assad
Nov 05, 2020 -

Lodi Toyota responded

Hello, Thank you for the kind words about Tony. We are glad you enjoyed working with him and the rest of the team. We hope you enjoy your new car and look forward to seeing you next time you come in for a visit! Have a wonderful day. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

November 04, 2020

Good customer service. I did not know I had the ability to make an appt online or any of the COVID-19 adjustments you state you have made. I would have preferred to utilize some of those options. More

by MJTREEBROOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Tomaryn
Nov 05, 2020 -

Lodi Toyota responded

Hello, Thank you for the great rating, we appreciate it. We hope to be able to provide you even better service next time, now that you are aware of all the great options we have available to you. Thank you for your support during this difficult time, we are grateful to you. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

October 30, 2020

Took an hour and 15 min and they stated that they rotated my tires but didn’t . Wouldn’t accept my coupon cuz it expired but got it durning the pandemic and didn’t need it yet but I bought 2 cars there More

by BRAZIL89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember
Nov 05, 2020 -

Lodi Toyota responded

Hello, I'm sorry to hear that you were unhappy with your recent visit. I would like to look into your concerns and investigate this matter further. We take this accusation very seriously. It is unacceptable if we have any employee that is not performing their duties when it comes to servicing our customers vehicles. Please provide me the name and make/model of your car. I will send it to the Service Manager and have a meeting to discuss it with him so we can get to the bottom of this. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

October 30, 2020

First visit was great, local, appointment positive to return for future needs Thanks for your professionalism and quick service during these challenging times, it was a good experience. More

by MCLAIN.11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine Hernandez
Oct 30, 2020 -

Lodi Toyota responded

Hello, Thank you for your support and the great review! We look forward to being here for your future needs. Katherine really appreciates the five star rating. Thank you again for your business. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

October 29, 2020

Everything went great! Fast and friendly service with everyone we came into contact with while we were there. Our Subaru was treated like any other Toyota there. Thank you! More

by SALLYANN1116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaclyn Rodriguez, Alex Tomaryn, Katherine Hernandez, Mohsen Yasavolian
Oct 30, 2020 -

Lodi Toyota responded

Hello, Glad you enjoyed working with the team when you brought your Subaru in for your recent visit. We appreciate your support and kind words. Thank you again! Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

October 29, 2020

The dealership was good. Carol in financing was extremely helpful when the Highlander didn’t have 2 keys which we didn’t know until just before we were going into finance part of deal. Salesman said we had t More

by PATT1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Crudele, Louis Assad
Oct 30, 2020 -

Lodi Toyota responded

Hello Pat, Thanks for the review, I'm glad we got you everything you needed to make you feel comfortable with the purchase. I know you came by yesterday to get the second key cut and programmed! We appreciate your business and thank you again for choosing Lodi Toyota! I hope you enjoy your Highlander! Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

Oct 30, 2020 -

PATT1944 responded

Thank you, we look forward to working with Lodi Toyota. I have always been a ford girl, my brother & niece have always had Toyota’s so I’m looking forward to my new ride.

October 29, 2020

Loved the heart of my sales agent Mona and Cory in finances. I have referred others to Lodi Toyota who have mentioned needing or looking for a vehicle More

by NAKINS98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Silva, Mona Yates
Oct 30, 2020 -

Lodi Toyota responded

Hello, Thank you, Mona does have a good heart! That is one of the kindest things someone has put in a review and we appreciate it. We hope you are enjoying your new vehicle! From all of us at Lodi Toyota. Thank you! Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

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