Lodi Toyota

Lodi Toyota responded

Hello Jdharwel, That is an amazing review, and it means a lot to us. Thank you for choosing Lodi Toyota for your vehicle purchasing needs. Mona, Tony, and Carol all appreciate the recognition. From the whole crew at Lodi Toyota, thank you again! We truly appreciate you. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

Lodi Toyota responded

Hello, Thank you for the review and your business! We appreciate both. I'm glad you enjoyed working with Louis and Rosa. Enjoy your Camry! Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

Lodi Toyota responded

Hello, That is great to hear! Isauro is professional, fun, and always up beat at work. I'm glad you enjoyed working with him. Thanks for coming in and choosing Lodi Toyota. We are grateful to you. Best Wishes, Joshua Pollock Customer Relations Manager Lodi Toyota

Lodi Toyota responded

Hello, I spoke to Carol about your situation and she explained it to me. As she explained it to you, the coupon you received after your purchase was from Toyota the manufacturer not Lodi Toyota. Toyota the manufacturer would not honor that after the sale of a vehicle. When you purchase a vehicle you get all applicable incentives available at that time. If something else comes up after the fact unfortunately Toyota will not honor it retroactively. I know we tried our very best to get them to do it for you, but they would not. I am sorry you were unhappy with the experience. We hope that you are enjoying your new Toyota and we wish you nothing but the best. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

CDARLHA responded

I actually did have the coupon that was sent to me in Sept when I purchased the new vehicle but with all the mishandling of everything I forgot about it. (I actually still have the email that was sent to me in Sept to which Toyota Finance RE-sent to me in Oct, which I told Mo about. And unfortunately I am extremely not happy with my 2020 Toyota Hybrid because it has the bare minimum features I was NOT looking for but,...because of the limited selection at your location I settled with what you had on stock. I also stressed to Singh numerous times how I was having a hard and difficult feeling to give up my current "limited hybrid" vehicle. I should have ultimately walked away, but in the end i did not, and now EVERY month I am reminded of my encounter with this location along with their TRUE LACK of listening and empathy your faculty displayed (including everyone's inability to call me back-minus Carol), when I make a car payment for the next 6 years. Maybe as a nurse dealing with patient's and family (especially with what's been going on) I had different expectations but was too distracted by stress to realize that I should have just left. I was so hurt by the whole ordeal that I truly wanted to post negative reviews about your facility on every kind of review but I am just too exhausted to put forth all that effort. So it is what it is, a non-satisfied custom with a company that took my money, and is probably doing it to many others.

Lodi Toyota responded

Hello JRinlodi, We are so glad you chose us for your first time purchasing a car! The new Venza is really sharp, classy, and fun to drive. I personally love it. You made a wise choice. Thank you for your business! We look forward to seeing you at 5k miles for your complimentary Toyota Care Service! Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

Lodi Toyota responded

Hello Lucas, Thank you for the great review and your business. We hope you are enjoying the hottest vehicle on the market. That Rav4 Prime is a beauty. Thank you for your business and support. We appreciate you! Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

Lodi Toyota responded

Hello, Thank you for the kind words and your business. It means the world to us. We look forward to seeing you for your next regularly scheduled maintenance! Take care. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

Lodi Toyota responded

Hello, I'm glad you enjoyed working with Mona, Tony, and Cory! Thank you for the five star review and your support. I'm glad we were able to find you the perfect car! Thanks again. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

Lodi Toyota responded

Hello, We are sorry to hear that you are still having issues with your brakes. It's my understanding that you met with our service manager and we replaced your brakes. Typically brakes are not covered under warranty, but we took care of them for you and when we drove your car they were working as designed with no issues. If they are having issues again please reach out to the service manager to discuss this situation further. We appreciate you taking the time to bring this to our attention. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

V.PALACIO responded

It’s was not only that , I have a problem with my car , my car use to break by it self if I was close to something to hit now I did talk to the manager about it he just brushed it off

Lodi Toyota responded

Hello April, Thanks for taking the time to post this great review. It means a lot to us. We appreciate your business! Thanks again. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota