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Lodi Toyota

Lodi, CA

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1,166 Reviews

1020 S Beckman Rd

Lodi, CA

95240

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Showing 1,166 reviews

August 20, 2020

Had care plan for my vehicle , free service for two yrs , However my 2 yr service deadline was in June 2020, I still only had less than 10,000 on my vehicle. at that time, decided to wait until August to se More

by Kat
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jaclyn Rodriguez
Sep 02, 2020 -

Lodi Toyota responded

Hello Kat, We understand your frustration. Your Toyota Care had run out from the manufacturer. We complete the work and then Toyota pays us back as long as it is approved within the time frame. I know that we did try and get Toyota to make an exception for it and we were not able to get one from them. At that point the maintenance does become your responsibility. We appreciate you bringing your vehicle to us for service and hope you will continue to come to us in the future. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

August 19, 2020

I’m a 19 year old buying a car after a Car accident and it was scary but Andrew was so nice and patient and helped make sure I was satisfied with the car and worked within my budget and when it came to sig More

by Alexis R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Dougherty, Abraham Seminario, Rosa Duran
Aug 20, 2020 -

Lodi Toyota responded

Hello Alexis, We are glad to be here for you during a difficult time. We understand how hard it is to go through a situation like that. Most of us have been through a similar experience here at the dealership. Unfortunately car accidents are a part of life. We are glad that you were okay and we were able to help you navigate getting another vehicle. Thank you for your business and taking the time to share your experience on Dealerrater. We appreciate you! Let us know if you need anything else. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

August 18, 2020

Very helpful staff. I was able to test drive the exact car I was looking for with no appointment, just a call before hand. Diego continues to be helpful after I’ve already bought my car. Very responsive w More

by Robnelson93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Silva, Satnam Singh, Sonii Corona, Jerry Walery, Diego Santoyo Cortes
Aug 20, 2020 -

Lodi Toyota responded

Hello, Thank you for the kind words! We always tell people we will be here for you if you ever need us. Especially after the sale. We want to be here for all your needs in the future. I'm glad to hear that Diego is staying in touch and is available for you. If you need anything, please don't hesitate to reach out to us. Thank you again for your business. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

August 18, 2020

Always receive great service when I bring my Highlander in for scheduled Maintenance. Very easy to get appointments that meet my needs. Most of my service requirements are met while I wait in their waiting More

by VALLEYMAN
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jaclyn Rodriguez
Aug 20, 2020 -

Lodi Toyota responded

Hello, We are grateful that you continue to bring your Highlander to us to take care of. We consider it a privilege to service your vehicle. I am glad to hear that you enjoy working with Jaclyn. Jaclyn really appreciates that you took the time to post this! We look forward to seeing you for your next regular scheduled maintenance. Take care! Regards, Joshua Pollock Customer Relations Manager Lodi Toyota

August 17, 2020

I would definitely recommend lodi toyota If you are looking to buy a car they have an exceptional sales man named Diego Santoyo, he is very honest, he responds to all your questions no matter how mann More

by Alfredo Patino
Recommend Dealer
Yes
Employees Worked With
Diego Santoyo Cortes
Aug 18, 2020 -

Lodi Toyota responded

Hi Alfredo, That is an awesome testimonial to Diego, thank you for taking the time to post this. I'm glad to hear that you enjoyed buying a car from us. We look forward to taking care of you for many years to come. Thank you again. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

August 17, 2020

Was very welcoming when I pulled in. Directed me in the right direction to see the next person. Thanks for all you do each and every day. More

by CARLMAGGIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Tomaryn
Aug 18, 2020 -

Lodi Toyota responded

Hello Carl, I'm glad we were able to steer you in the right direction on your recent visit! Thanks for your support and this great review. Take care! Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

August 17, 2020

I buy a car not even month ago, Car looks decent but low miles and runs good while you are driving under 50 mph. A/C is not turning off, Rear bumper ripped off from left side while taking home from dealersh More

by viraljani12
Recommend Dealer
No
Employees Worked With
Carol Crudele
August 17, 2020

Mona Yates , I want to thank you so very much. You made me feel so welcome. Was like I new you for ever. You listened to what I wanted.....not only was it a better experience than I imagined. I got everyth More

by AmieEnglish77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mona Yates, Rosa Duran
Aug 18, 2020 -

Lodi Toyota responded

Hello Amie, I'm so glad you enjoyed the no pressure environment, during your recent visit. Mona and Rosa thank you for tagging them in the review. We are glad to have earned your business and consider ourselves lucky to have done so. Thank you kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

August 17, 2020

Marty is perhaps the kindest car salesman I have ever met! He is the sweetest gentleman with a great family who loves his job of meeting new people and maybe selling them a car (more than likely he does More

by Nika pug
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max, Moe Jaradat, Carol Crudele, Marty Porter, Samina Rehman
Aug 18, 2020 -

Lodi Toyota responded

Hey there, Thank you for the kind words about Marty. Marty is great to work, we are lucky to have him. Thank you for your business and continued support. We hope you are having a wonderful day. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

August 16, 2020

Had the best experience at Lodi Toyota! Brigitte was so kind, helpful and entertaining. Made the process super easy! I love my new RAV4 hybrid! More

by Kmeyers18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brigitte Censullo
Aug 18, 2020 -

Lodi Toyota responded

Hello, The Rav4 Hybrid is my favorite vehicle Toyota makes right now! I'm glad that you love it and enjoyed working with our team. Thank you for your business. We appreciate you! Kindest Regards, Joshua Pollock Customer Relations Manager Lodi Toyota

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