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Loehmann Blasius Chevrolet Cadillac

Waterbury, CT

4.3
450 Reviews

90 Scott Road

Waterbury, CT

06705

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Showing 450 reviews

August 29, 2018

Check Yelp! We bought a 2016 Equinox at the beginning of July. Almost immediately we noticed problems. Lawrence Perry (salesman) told us to take it to our local C More

by Chevy guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lawrence Perry
Sep 04, 2018 -

Loehmann Blasius Chevrolet Cadillac responded

We regret the circumstances surrounding your experience, Chevy Guy. We are well aware of the reviews on Yelp but are thankful to say that these reflect an extreme (though admittedly passionate) minority of our customers. And if you read through our responses to reviews on any site, we do accept responsibility for problems attributable to our error that customers have experienced, never proclaiming to be beyond reproach. In the cases where we accept that responsibility, we are quick to attempt to rectify the situation. We would like to be able to do the same with you and will work with you to do just that.

August 22, 2018

Great Customer Service I was looking for a newer used SUV for my wife via Cargurus. I found a used Cadillac SRX online and submitted a questionnaire online at the dealers we More

by Dennis
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hass
July 31, 2018

easy & straightforward car buying experience. We were interested in a 2015 CTS drove from Norwalk first thing Monday morning after seeing a car online. The staff went above and beyond to ensure t More

by Shawntee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Henry in Sales and Eric in Finance
July 07, 2018

Horrible dealership!!!! They where rude and unhelpful. They lie and tell people anything just to sell you a car. They say they will promise many fix's and things that are m More

by Salshahrani00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Loerence Porgani, Lawerence Perry, Nicholas D'Angelo, Patrick Bailey
Jul 10, 2018 -

Loehmann Blasius Chevrolet Cadillac responded

We are genuinely disappointed that you did not have a good experience, Shereen, but respectfully though very firmly disagree with the points you make. We are very respectful in our treatment of all of our customers and would not last for too long if the circumstances you describe were our means of doing business. We recognize that not every customer is going to be completely satisfied with their experience and are sorry yours was not up to expectations.

March 13, 2018

Extraordinary Experience I was browsing new Corvettes on CarGurus and came upon a great deal on a 2017 Corvette Z51 3LT. I submitted a question and got a response very quickly More

by GaryTDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Hass
February 28, 2018

Great guy I bought a used Passat from blasius last week. James Cianciolo was professional and answered all my questions. I will go definitely go back to blasius More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
January 23, 2018

2017 colorado I just bought a 2017 chevy colorado from Blasius I feel I got a good deal on the truck I wanted and didnt have to deal with any high pressure sales ga More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cianciolo
December 29, 2017

Bad cars and worse customer service. My girlfriend bought a 2013 chevy cruz here and i understand all cars break down, but hers is a total lemon. We brought the car in several times for t More

by Brian Edwards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unsure of names
Jan 02, 2018 -

Loehmann Blasius Chevrolet Cadillac responded

We are sorry that your experience has not been a good one. If you feel you were treated rudely on the phone, we apologize, as there is never any excuse for that. Regarding the issue surrounding the warranty, please understand that we perform between 100 to 120 repair orders on a daily basis. There are bound to be some instances when genuine mistakes are made. We feel strongly that these are few and far between, however, or we would not receive as many repeat customers as we do, That said, we do not dismiss it lightly and truly apologize for that error.

December 10, 2017

Incompetent with no customer service orientation. Kept my car for one month after 2 visits for the same issue. Inflicted body damage while in their possession and, the car still isn't fixed. Pursuing More

by Aff1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Original sales person, service manager
Dec 12, 2017 -

Loehmann Blasius Chevrolet Cadillac responded

We have very few incidents of body damage of vehicles while in our possession. We cannot confirm the identity of this vehicle based on the content here but would very much like to try and correct the situation and would urge you to reach out to us.

November 21, 2017

Sales person was great on first visit, BUT.. When to this car dealer looking for a used vehicle. My wife and I new what we wanted, we meet with a salesperson and were able to find a vehicle that More

by Badealer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan H.
Nov 27, 2017 -

Loehmann Blasius Chevrolet Cadillac responded

We regret your experience turned from good to not so. We would just like to emphasize that we do not conduct business in the way that is characterized here. We are sorry for requesting a second copy of the application. While they happen very infrequently, occasionally there are technical snags that disrupt that online process. Regarding the interest rate, when a customer consults with a salesperson and inquires about a rate, we can only give an estimate of what it may be but cannot determine the exact rate without running a credit report. We also apologize for the delay regarding the title of the vehicle. However, once the original vehicle of interest was no longer available (due to it's having been sold), the vehicle that was to be its replacement had just arrived at the dealership but was without the title. Little solace to you, we recognize and regret, but we were not able to complete the transaction without it. We are not in the habit of making excuses, as our hope is that all of our customers are treated to an exemplary experience. We wanted instead to note that our intentions were anything but dishonorable.

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