Lokey Kia

The service department is horrendous. Never a return phone call. Has had my car for over a month with little to no communication at all. I will never take my car here again for anything. And I will nev phone call. Has had my car for over a month with little to no communication at all. I will never take my car here again for anything. And I will never buy another car from this dealership. More

I'm an 80 year old woman. First told I wouldn't need an appt when I called about a dashboard light I couldn't figure out, so I drove it in but was told it would be 2 hours. So I made an appt for 9:15 a few appt when I called about a dashboard light I couldn't figure out, so I drove it in but was told it would be 2 hours. So I made an appt for 9:15 a few days later. When I got the car in I was told it would be about 45 minutes. 2 hours later still no word from anyone so I got up to ask. That's when I was told the car battery died so they couldn't diagnose the problem. And that I would need a new battery. This service department has a long way to go on customer service. And just plain decency. I have rarely had a worse experience with lack of service in an automobile service department. Very disappointed. More

Professional, friendly, waiting area has nice amenities for customers to enjoy while their car is being serviced. Car service was completed in reasonable timeframe, I was completely satisfied. for customers to enjoy while their car is being serviced. Car service was completed in reasonable timeframe, I was completely satisfied. More

Great customer service and friendly people. I would recommend this dealership to anyone looking to purchase a vehicle. The agreed upon price stayed the same throughout the process. recommend this dealership to anyone looking to purchase a vehicle. The agreed upon price stayed the same throughout the process. More

Wolf Otto is amazing. Period. He made the process so seamless and easy! I would definitely recommend to anyone looking to purchase a new car! seamless and easy! I would definitely recommend to anyone looking to purchase a new car! More

I bought my car at Lokey Kia, and I have always had great service. I have absolutely no complaints about any of my time spent working with the Kia Service Department. service. I have absolutely no complaints about any of my time spent working with the Kia Service Department. More

Not that happy. Made appointment for recall fixes . After confirming they could do all three I was told I had to return as they didn’t Java a part. Took car back after called and told they have par After confirming they could do all three I was told I had to return as they didn’t Java a part. Took car back after called and told they have part. Three hours later called to pick up card and they needed to order another part and would have to bring car back. I’m happy as I told them get everything they need for recall and I want to get it all done in one visit not three. More

Since I purchased our car there, we have experienced professional service at this dealership. I also like the option of taking a shuttle to the mall and the provided coffee. professional service at this dealership. I also like the option of taking a shuttle to the mall and the provided coffee. More

Great experience after not so good experiences in the past wiith Another dealership. A special thank you to Justine who kept me well informed from the minute I want in the door until I left past wiith Another dealership. A special thank you to Justine who kept me well informed from the minute I want in the door until I left More

I always get great service. David Woodman does an great job. He patiently explains everything which I appreciate. He also will pull my car out when it is in a tight spot when it is time to leave. A very job. He patiently explains everything which I appreciate. He also will pull my car out when it is in a tight spot when it is time to leave. A very kind thing to do. More