Lokey Kia

Oil change Made appointment was seen on time and was on my way in an hour Brought a book to read but the showroom is very noisy loud music/people Made appointment was seen on time and was on my way in an hour Brought a book to read but the showroom is very noisy loud music/people More

Oil change The service was great Josh got my car in and out of there in a short amount of time came in waiting room and escorted me out to my auto The service was great Josh got my car in and out of there in a short amount of time came in waiting room and escorted me out to my auto More

Pleasant experience Very helpful service department, very helpful with my tire warranty. Very pleasant staff, great amenities in the service waiting area. Loved the free Very helpful service department, very helpful with my tire warranty. Very pleasant staff, great amenities in the service waiting area. Loved the free Wi-Fi, free chips & free cookies. More

No pressure sales No hard sales. I never felt pressured. I walked around and toyed with the cars and no salesman came out to try and hard sell me. This is the second ca No hard sales. I never felt pressured. I walked around and toyed with the cars and no salesman came out to try and hard sell me. This is the second car I've purchased at this lokey dealer. I'll definitely be there for my third. More

Tune up Explained what needed to be done in detail, gave me the option of what to get done and when. Very friendly staff and willing to give advice. Consideri Explained what needed to be done in detail, gave me the option of what to get done and when. Very friendly staff and willing to give advice. Considering money is tight, Mr. Woodman gave me recommendations on what to get done first. More

First Oil Change This was my first oil change in my new Kia. Service was quick and I was able to get on with my day in a timely manner. This was my first oil change in my new Kia. Service was quick and I was able to get on with my day in a timely manner. More

Just another misleading auto dealer. We requested certain features and ended up buying a vehicle that didnt have the feature after purchasing. The best service was from the friendly sales We requested certain features and ended up buying a vehicle that didnt have the feature after purchasing. The best service was from the friendly salesman, Tanaka. His superiors shouldn't have those positions. More

Service Representative Dave Woodman by far the best Service Representative I’ve run into fry KIA to Mercedes. He is attentive, on time and most courteous a asset to any fir Dave Woodman by far the best Service Representative I’ve run into fry KIA to Mercedes. He is attentive, on time and most courteous a asset to any firm. More

Oil change I was just going in for an oil change. I was going to wait for an hour and then Tom came and said there was a recall and it would take about 2 hours. I was just going in for an oil change. I was going to wait for an hour and then Tom came and said there was a recall and it would take about 2 hours. He immediately asked if I wanted a ride somewhere rather than waiting. I did take the ride home. The driver was going to be off duty when my car would be ready. He made sure that I had the phone number of the driver that I could use. He must have given my information to the other driver because I didn't even have to call him. He called me when he car was ready. More

Disaster This dealership has to be one of the worst, most dishonest, and disorganized dealerships I have ever dealt with. I bought a used 2013 Ford Focus ST fr This dealership has to be one of the worst, most dishonest, and disorganized dealerships I have ever dealt with. I bought a used 2013 Ford Focus ST from them on the 4th. On the 8th I noticed that it was overheating (usually not a big deal, the reason why I purchased the extended warranty), called the dealership back, got a very unconcerned response that I had to get bring it back to get fixed. Had to remind them that the car was overheating and I live 30 minutes away, their response was for ME to call a tow truck and have it towed back there. Got the car towed at their expense, dropped it off, told the service advisor that it was overheating at idle and that it was probably a thermostat stuck open or a blockage in the cooling system. Zack told me that he would call me tomorrow when the look into it. Called back around noon the next day, asked for Lokey Kia Service and was transferred to Lokey VW service, asked again for Lokey Kia Service, got transferred to Lokey NISSAN Service, again asked for Lokey Kia Service and finally got the service department, Zack was not in and no one else could tell me what was wrong with the vehicle because it was in his 'paperwork'. Zach ended up calling back the next day and said that it was the Active Grill Shudders and it would take 3 days to get it replaced. I responded with, "I really don't think that is what it is, but if you are sure go ahead." I call back 3 days later to make sure that the car would be fixed, did the Lokey phone tag game again until I got the Kia Service department and Zack was not in and, again, no one knew anything about my car other than him. Called a couple of more times to make sure that the car would be ready when I drove over there since I lived 30 minutes away. Finally got a call back saying the car was done and ready to pick up. I asked them if they drove it and it if it was fine, "yeah everything is good to go," he said. Went to pick up the car, got in it and drove it around the block, lo and behold the car started overheating. No one drove the car to make sure that it was working. Brought it back to the service center and told the driver that it was still overheating, and he asked me to show him what was happening like he didn't believe me. I showed him that the temperature gauge was over the 'operating' temperature. He remarked that he didn't "even know what temperature these cars were supposed to run at". At this point I went directly to my Finance guy, Sales Rep, and the Sales Manager and demanded that they take it to Ford to get it serviced. The agreed, took it to Ford the next day. Called the next day to get an update around lunch again, and Zack again, had no answers. He remarked that they are waiting for Ford to call them back. Ended up calling Ford around 6pm and they said they tried to call Zach earlier in the day and he didn't answer and it was just a thermostat issue that they needed approval to fix it. Called the sales rep back to inform him and he apologized and called to approve the costs. This was on Friday and Ford couldn't get the part in and fix it until Monday. Picked up the car on Monday and has worked fine ever since. Fast forward to 19 days after I traded in my truck to this dealership, I starting to get calls from the lender telling me that my payment is overdue. Informed the lender that I traded the truck in for a different vehicle. The told me that they have not received any communication from the dealership stating that they have purchased the vehicle and will pay it off. That lending company only does a 10 day payoff, after that the amount changes. I really don't want to have to pay anything out of pocket for someone not doing their job. Called and asked for the General Manager, since my faith in anyone actually fixing this was at 0%, I really didn't want to try and play phone tag, and figured he would be the best person to get the job done at this point. Was informed that he wouldn't be in until Saturday. It is Tuesday!!!!! Asked to speak to the Sales Manager, he told me that the loan was good to be paid and he would send a note to the Finance department to get the check in the mail. I asked for someone to give the lender a call to confirm the amount and his response is, "Oh sometimes we can get it off the internet, we have access". Got another call again today asking for me to pay my overdue bill, called and got another excuse that it takes up to 30 days to pay it off. I again asked how they are going to confirm the amount they have to pay, got put on hold, asked for my number and was told that someone from the Finance department was going to call before end of business. Still awaiting a phone call. Worst car buying experience ever. More