Lokey Kia

Disappointed I have the Platinum Fidelity warranty plan on my 2016 Kia Optima. In August 2018, I had my 30K mile service performed at Lokey, where I paid nearly $5 I have the Platinum Fidelity warranty plan on my 2016 Kia Optima. In August 2018, I had my 30K mile service performed at Lokey, where I paid nearly $500 to have everything on the vehicle checked and serviced. My battery was checked at this time (by the way, when it was still under manufacturer warranty) and no issues were detected. In September 2018, without warning, my car would not start-the battery was dead. I was able to jump it, and took it to Lokey for service. This time when the battery wss tested, it needed to be replaced: at the cost of nearly $400. My Platinum Fidelity warranty eould not cover the cost, because batteries lose their power over time. I have sent certified letters to both the dealership and Fidelity requesting a refund of fees paid for the battery--in light of the battery test performed one month earlier during expensive routine maintenance. I will find a new dealership for the future, and if you're considering buying a Kia, do not buy the Fodelity Platinum plan that does not cover a clear battery malfunction, versus a normal wear and tear issue. Very disappointing, all the way around. More

Great service I was kept up to date on what was going on the whole time. Great waiting area with snacks coffee and bottled water. From start to finish a wonderfu I was kept up to date on what was going on the whole time. Great waiting area with snacks coffee and bottled water. From start to finish a wonderful team More

New customer I am a new customer that purchased a certified pre-owned vehicle. My first service appointment went well and the cost was covered under my contract. I am a new customer that purchased a certified pre-owned vehicle. My first service appointment went well and the cost was covered under my contract. More

Great Service They were prompt with my service and got my car back to me at the time I requested. They were very polite and helpful when answering my questions They were prompt with my service and got my car back to me at the time I requested. They were very polite and helpful when answering my questions More

Wonderful service My experience was awesome. I felt taken care of from the minute I walked in the door. Great staff. Friendly shuttle driver too. Will be back for all o My experience was awesome. I felt taken care of from the minute I walked in the door. Great staff. Friendly shuttle driver too. Will be back for all of my mechanical needs. More

Awesome The representative took time and listened to what I had to say, explaining what occurred when my car was ready, timely and most of all very profession The representative took time and listened to what I had to say, explaining what occurred when my car was ready, timely and most of all very professional. My advisor was a lady. More

Oil change It took about an hour but they did an o really assessment with the oil change so o can't complain service person was great It took about an hour but they did an o really assessment with the oil change so o can't complain service person was great More

Isabel was lovely. Isabel was nice and courteous. It's a refreshing cultural change. She advised services I actually needed. Isabel didn't try to oversell anything to me Isabel was nice and courteous. It's a refreshing cultural change. She advised services I actually needed. Isabel didn't try to oversell anything to me. Isabel is awesome! More

Quick service I was able to get a new battery after coming in just an hour before close. Craig was kind and professional. He told me up front what they could do a I was able to get a new battery after coming in just an hour before close. Craig was kind and professional. He told me up front what they could do and the price. More

Horrible Let me start by saying I came in for an oil change which took 2 hours. I had a $14.95 coupon which they only honored it at $22 so I ended up paying $4 Let me start by saying I came in for an oil change which took 2 hours. I had a $14.95 coupon which they only honored it at $22 so I ended up paying $41 in total for an oil change! I also asked for them to take a look at some wiring because my inside lights don’t come on, the key fab does not work and every time I start the car my clock restarts. The last time I was at Kia was for a recall repair and after they did that repair those 3 things stopped working. Needless to say they did not even look at that on Friday 9/14/18 when I went for my oil change. I am soooooo disappointed with Kia. They were horrible! More