Lokey Kia

recall on brake lamp switch..lights were staying on Were very impersonal and not helpfully..was charged for labor on part of the brake switch which probably took 10 minutes..$50 shame on them..part was Were very impersonal and not helpfully..was charged for labor on part of the brake switch which probably took 10 minutes..$50 shame on them..part was $6.99 and was a tiny rubber stopper while they were already on there..also was there for a recall on that part!! He said the little rubber stopper on that part was not recalled!! No problem paying 6 bucks but $50 dollars labor when they were right there fixing recall!! So upsetting! More

Awesome Having my service done at Lokey is always a pleasure..My service contract is Dave and he is always friendly and professional and a asset to your deale Having my service done at Lokey is always a pleasure..My service contract is Dave and he is always friendly and professional and a asset to your dealership. More

BSD and Navigation issues not fixed Both systems are periodically not working. Service center said they "could not duplicate'" and therefore could not fix. I just returned from a long Both systems are periodically not working. Service center said they "could not duplicate'" and therefore could not fix. I just returned from a long trip and where I unfortunately had a near miss as the Blind Spot Detector did not work. This was in DC, during rush hour where the Navigation system was wrong and almost got me killed! You see, you need to go to the dealer and then pay an extra $200 to update the maps! For every single update. Back when GPS systems were new and expensive, I paid $99 for LIFETIME updates! I guess the cost of a brand new Sorento SX wasn't enough... More

Great First Time Car Buying Experience I was helped by two great salesmen Jason Gold and Ryan Mcmahan. Jason explained to me the details of the sale very clearly and was really helpful in t I was helped by two great salesmen Jason Gold and Ryan Mcmahan. Jason explained to me the details of the sale very clearly and was really helpful in the decision for my new car. He was also very helpful when I brought my old car into trade. Ryan Mcmahan got me some awesome perks to go with deal and even provided me with an Uber when I turned in my old car so I could get home at a decent hour. I would go to this dealership again and work with these great salesman again! More

Horrible customer service I would never recommend anyone to go to this location. I can not speak for the sales department, but their service department is horrible. Isabella tr I would never recommend anyone to go to this location. I can not speak for the sales department, but their service department is horrible. Isabella treated me and my husband horrible. Whenever I called about my car I could never get through to service, they would put me on infinite holds, hang up on me and/or never call me back. When picking up my car my seats were extremely dirty and the issue it was in service for was never even fixed. I couldn’t even fathom coming back here so I actually traded by Kia in for a different car and I am so much more happier. More

Very satisfied as always the staff are very friendly Like I say above, My first Kia was a small Rio, but then my husband got sick with cancer and the Rio was to low for him the get in so I brought a bigg Like I say above, My first Kia was a small Rio, but then my husband got sick with cancer and the Rio was to low for him the get in so I brought a bigger one Kia Sportage in 2016 and still haven't and love never really give me any problem and the service man who help me all the time is Dave Woodman from service very nice gentlemem I alway told friend of mine that Kia are the best and very economical , now I really cannot effort to get a new one , so I take good care of it and even the service people are amaze that my car look so good inside and out,(like my father us to say to me take care of your car like you take care of you. Husband , so I must be doing some thing good ,Mercie ? More

Brake job and oil change I just had a brake job and oil change done at Lokey Kia. All went perfect and Dave in service was very goo at keeping me informed, arranging transport I just had a brake job and oil change done at Lokey Kia. All went perfect and Dave in service was very goo at keeping me informed, arranging transportation and getting my car done on time. Thanks Dave. From Kerry Fuller More

Best Ever Vehicle Service Lokey service continues to set the bar for service. Both my service advisor and service tech are the best I've ever encountered. They are very profes Lokey service continues to set the bar for service. Both my service advisor and service tech are the best I've ever encountered. They are very professional, caring and dedicated to customer satisfaction. Dave Woodman is awesome as a Service Advisor. He is always up front and HONEST about my Sorento. There are a lot of "vehicle service folks" who could learn a lot from Dave, starting with real customer service. More

Love the optima. Our salesman was very knowledgeable about the car we liked. He was also able to get the color we wanted. Mr.Murray loaded all of my contacts and in Our salesman was very knowledgeable about the car we liked. He was also able to get the color we wanted. Mr.Murray loaded all of my contacts and instructed us on the radio, air conditioner, and navigation. Excellent service. More

Horrible Service Department The service department has the worst customer service of any company I regularly deal with. They show zero empathy, understanding or assistance. They The service department has the worst customer service of any company I regularly deal with. They show zero empathy, understanding or assistance. They flat out don't care. Our family has purchased 5 vehicles over the last 10 years from Lokey Kia. The service department has drastically gone down hill since the former Service Manager, Ron left. Know matter who you deal with in the service department, the conclusion is always how rude and sarcastic they are. When sitting in the lobby waiting I hear other customers express the same frustration. Its a shame. The Lokey Kia Service Department provides horrible customer service! More