Lokey Kia

Soft Skills Needed I have a been coming to your center for three years and this last time was very disappointing. DJ and Isabel were amazing however the older gentleman I have a been coming to your center for three years and this last time was very disappointing. DJ and Isabel were amazing however the older gentleman with the Italian sticker on his computer was very cold. I think that it would help if the Attendants completed the information at the car instead of having the customer go into the glass room where staff are working on their computers and not acknowledging the customer. The Italian guy was very rude to DJ in my presence and in my opinion needs soft skills training. I would rather pay full price for my oil change If the free oil change, so with poor customer service. More

Helpful! The Service Advisor was friendly, professional, and kept me advised of issues found like washers problematic (I forgot). Tech did a great job esp a The Service Advisor was friendly, professional, and kept me advised of issues found like washers problematic (I forgot). Tech did a great job esp appreciated as sprinkles required using washers and WOW they worked great! More

It’s was marvelous in and out! So friendly and prompt was in and out vert quick! Staff was very nice and made sure we had everything we needed sure did thanks So friendly and prompt was in and out vert quick! Staff was very nice and made sure we had everything we needed sure did thanks More

Great Service Had a break light out and needing a oil change. They tell me about 4 recalls, one is the break light. All fixed up quickly no charge. Had a break light out and needing a oil change. They tell me about 4 recalls, one is the break light. All fixed up quickly no charge. More

Great regular service follow up Great value all the time and promptly service always ontime when I request how long it is going to take. I will continue comming back Great value all the time and promptly service always ontime when I request how long it is going to take. I will continue comming back More

Good service Good service. Fixed my problem that was still under warranty, and I was out. Thank you. I should rerun soon for an oil change. Thanks. Good service. Fixed my problem that was still under warranty, and I was out. Thank you. I should rerun soon for an oil change. Thanks. More

Very Quick Service but Fast service but not happy with the woman who checked me in. She denied that one of my issues was a safety recall and I have the letter from Kia that Fast service but not happy with the woman who checked me in. She denied that one of my issues was a safety recall and I have the letter from Kia that says it is. She told me that the part my Niro needs won't be available until October. When I made the appointment, I was told that the part would be ready for me on that visit after I gave my Kia VIN to the person on the phone. Meanwhile, another Kia catches fire while being driven. No one hurt, thank goodness but I am very nervous still driving my car with this issue not fixed. It wasn't until AFTER my appointment was finished I was told the part is on back-order and not to worry. Sorry, I'm worrying. More

Service is great I wish they fixed the problem rather then having to return and having to pay for service due to a guessing game to figure out what the problem is. Ta I wish they fixed the problem rather then having to return and having to pay for service due to a guessing game to figure out what the problem is. Taking time time is money that I do not have. More

2017 KIA SPORTAGE Schedule service due on 2017 KIA Sportage witth a wash job Clean area and stock snack bar with coffee and donuts along with chips and bottle water Schedule service due on 2017 KIA Sportage witth a wash job Clean area and stock snack bar with coffee and donuts along with chips and bottle water More

It was a good experience The shuttle driver was nice and Dave my advisor was nice and he followed up with me. He was very informative. I thought the prices were a bit high. The shuttle driver was nice and Dave my advisor was nice and he followed up with me. He was very informative. I thought the prices were a bit high. More