Lokey Kia - Service Center

Great customer service From the moment I checked in, the service was absolutely great. My service writer kept me informed of the progress of my service. This truly is a serv From the moment I checked in, the service was absolutely great. My service writer kept me informed of the progress of my service. This truly is a service center that concentrates on their customer service. I cannot say how nice it was. I returned to work and told everyone how great it was. The service writer walked me to the car and as we talked, he wiped my headlights off, since I choose not to have the car washed. Not sure of his name, but he truly is an asset to Lokey Kia. More

Excellent Customer Care The battery in my 2016 Kia Sorento failed 3 days before the 3 year battery warranty expired. My warranty documents stated the 3 year warranty. Accordi The battery in my 2016 Kia Sorento failed 3 days before the 3 year battery warranty expired. My warranty documents stated the 3 year warranty. According to Kia, the company withdrew the coverage. The Lokey Kia dealer decided the replace my battery at their expense. I am very impressed with the care this dealership gave me. They went way beyond what they were required to do. More

The best, most reliable It was great, took an hr but no out of pocket cost after having car for only 24hrs and warranty, got a brand new tire. Im super happy and will ALWAYS It was great, took an hr but no out of pocket cost after having car for only 24hrs and warranty, got a brand new tire. Im super happy and will ALWAYS DO GOOD business with them!!! More

Service Experience Everything went exactly planned. The service writer was extremely helpful and kept us posted. He kept us informed on the length of service to go an Everything went exactly planned. The service writer was extremely helpful and kept us posted. He kept us informed on the length of service to go and that was very nice to know More

Excellent comfortable experience Thanks to Dave who must have customer service in his DNA I can rate Lokey highly. Our family has owned six Kias yo date. Keep up the good work Thanks to Dave who must have customer service in his DNA I can rate Lokey highly. Our family has owned six Kias yo date. Keep up the good work More

Maybe the 3rd times a charm.. Or NOT! First time at shop the part had to be ordered. A month later second time at the shop and 6 hours after having my vehicle, the part ordered was the wro First time at shop the part had to be ordered. A month later second time at the shop and 6 hours after having my vehicle, the part ordered was the wrong part. Third time at the shop and the "new" part is falling off before I even left the dealership. More

Great!!!! Georgette was AWESOME. She kept me informed on every step that was taken to work on my car. Told me the price before I even showed up to pick it up. G Georgette was AWESOME. She kept me informed on every step that was taken to work on my car. Told me the price before I even showed up to pick it up. GREAT CUSTOMER SERVICE. More

Recall Great staff and communication. My car was in good hands. My recall for my car was done safely and quick. Got my car back in the same day. 1 hour 10 m Great staff and communication. My car was in good hands. My recall for my car was done safely and quick. Got my car back in the same day. 1 hour 10 mins. More

Great service The team at Lokey Kia always takes good care of our 2016 Kia Soul on time and they treat us with respect. They even give it a courtesy wash! Well done The team at Lokey Kia always takes good care of our 2016 Kia Soul on time and they treat us with respect. They even give it a courtesy wash! Well done. More

dubious Still paying for my Platinum Plan monthly. Recently spent $300 on front brakes, car pulling to left after alignment. Went back a second time, told lef Still paying for my Platinum Plan monthly. Recently spent $300 on front brakes, car pulling to left after alignment. Went back a second time, told left rear brake metal on metal. Why not told the weeks prior? Waited 3 hrs and paid an additional $200. Big inconvenience. More