Lokey Kia - Service Center

Waste of a trip I made an appointment for my daughter to drive up there. She was to get an oil change, whatever mile service she was on, rotate tires and do engine r I made an appointment for my daughter to drive up there. She was to get an oil change, whatever mile service she was on, rotate tires and do engine recall. Appt was at 1:30, at 3:30 her car still wasn't in. From what I understand they did the oil change and rotated the tires, they told her she could get the service done anywhere and never mentioned the engine recall, so I am not sure it was done. She had to leave to pick up her son at 5:00. More

Unauthorized services Came in for check engine light. Let them know I had to be to work. 3 1/2 hours later I called to check on my car and they said they hadn’t finished fi Came in for check engine light. Let them know I had to be to work. 3 1/2 hours later I called to check on my car and they said they hadn’t finished fixing recalls. They never called to let me know what the trouble code was or if I wanted the part replaced. Never mentioned recalls. I had never agreed to these services. Even with an appointment I have never been out of here for service in under 4 hours. I actually spent $85 dollars the day before for an oil change and filter despite having the service plan through Lokey just to try to avoid an entire day wasted over a 30 minute job More

The best in12 yrs The service guy was right on top with all my questions and the time wise been coming there for 12 yrs never had so much excessive service before give The service guy was right on top with all my questions and the time wise been coming there for 12 yrs never had so much excessive service before give that guy raise or a hug let him train the others More

Transmission issues Having issues with my transmission, after working with management we were able to work out the details of the repair and get it done. Thanks. Having issues with my transmission, after working with management we were able to work out the details of the repair and get it done. Thanks. More

Awesome They fit me in when I had no appointment. my car wasn’t starting and I knew if I shut it off it would not start again. they fixed my problem. They fit me in when I had no appointment. my car wasn’t starting and I knew if I shut it off it would not start again. they fixed my problem. More

VERY SATISFIED The agent was very nice and promised time that the car would be ready and he was pretty much right on time . I did get the car wash this time as well The agent was very nice and promised time that the car would be ready and he was pretty much right on time . I did get the car wash this time as well . The fresh donuts were a plus ! More

Dave W. Is Awesome Dave always goes above the call of duty when I come in for Service no other dealer is able to match his Service. As long as Dave is employed with Loke Dave always goes above the call of duty when I come in for Service no other dealer is able to match his Service. As long as Dave is employed with Lokey I will continue to bring my business to you guys! More

Free Replacement Rear Wheel Speed Sensor (Recall) Isabelle was great...Kudos to the customer service I received from her. Isabelle kept me posted and update on the progress on my vehicle. She also lef Isabelle was great...Kudos to the customer service I received from her. Isabelle kept me posted and update on the progress on my vehicle. She also left a pleasant/professional message on my phone when my vehicle was ready. More

Disappointed I have the Platinum Fidelity warranty plan on my 2016 Kia Optima. In August 2018, I had my 30K mile service performed at Lokey, where I paid nearly $5 I have the Platinum Fidelity warranty plan on my 2016 Kia Optima. In August 2018, I had my 30K mile service performed at Lokey, where I paid nearly $500 to have everything on the vehicle checked and serviced. My battery was checked at this time (by the way, when it was still under manufacturer warranty) and no issues were detected. In September 2018, without warning, my car would not start-the battery was dead. I was able to jump it, and took it to Lokey for service. This time when the battery wss tested, it needed to be replaced: at the cost of nearly $400. My Platinum Fidelity warranty eould not cover the cost, because batteries lose their power over time. I have sent certified letters to both the dealership and Fidelity requesting a refund of fees paid for the battery--in light of the battery test performed one month earlier during expensive routine maintenance. I will find a new dealership for the future, and if you're considering buying a Kia, do not buy the Fodelity Platinum plan that does not cover a clear battery malfunction, versus a normal wear and tear issue. Very disappointing, all the way around. More

Great service I was kept up to date on what was going on the whole time. Great waiting area with snacks coffee and bottled water. From start to finish a wonderfu I was kept up to date on what was going on the whole time. Great waiting area with snacks coffee and bottled water. From start to finish a wonderful team More