Lokey Kia - Service Center

Frauds. They didn't do ANYTHING stated in the paperwork AND a theft occurred! MY car is worse now! And now has damage that wasn't on the vehicle before. They didn't do ANYTHING stated in the paperwork AND a theft occurred! MY car is worse now! And now has damage that wasn't on the vehicle before. More

Robert and the team at Lokey were so friendly and helpful throughout our buying process. From the time you pull into the lot you feel welcome. There was always someone opening the doors for us as we went in throughout our buying process. From the time you pull into the lot you feel welcome. There was always someone opening the doors for us as we went in and out. We picked out our ideal car and they worked with us to finalize an amazing deal. We are so happy with our experience we will be back for our second vehicle soon. More

An older gentleman in service (gray hair with goatee in the middle desk) does not understand what customer service really is--He is extremely rude and not customer friendly at all. He should be evaluated the middle desk) does not understand what customer service really is--He is extremely rude and not customer friendly at all. He should be evaluated More

Great service and really appreciate the dealership including the oil change for free. Thank you. including the oil change for free. Thank you. More

Robert is amazing and bailes the costumer. He answered every question and made my decision easily. Great service as always. He answered every question and made my decision easily. Great service as always. More

Very fast in and out in hour techs great and friendly great job guys thanks great job guys thanks More

Dealt with some issues along the way but overall good experience working with Lokey Kia experience working with Lokey Kia More

Very disappointed with the service I received from Lokey Kia service. While out of town I brought my 2022 Kia Sorento in for an urgent service. I was told that I would receive a call when the vehicle was l Kia service. While out of town I brought my 2022 Kia Sorento in for an urgent service. I was told that I would receive a call when the vehicle was looked at and when they knew what repairs would be needed. Instead I received a text message saying I would need a new radiator and that even though it was a 2022 they were not doing this as a warranty but that I needed to approve the $1500+ charge via text. The service department was extremely difficult to reach on the phone to discuss the issues they wanted approved over a text message. After calling 5+ times I was able to reach someone who said that basically a “rock” caused the damage and that I needed to go through my auto insurance. I needed to get a few things out of the car since I needed to get back to work and when I was there I was told by another service advisor the damage was done by a bug. At that point I requested pictures to be sent to me and it took more than 3 days to get those pictures. My local dealership called down and they were told that it was a rock that did the damage. Having no choice but getter a new radiator I paid cash for the radiator. But the problems didn’t stop with the new radiator. I ended up stopping half way home between Clearwater and North Florida and notice a smell coming from the car. Upon checking the coolant reservoir there was less the recommend amount of coolant in the tank. I reached out to Lokey and they said I could turn around and let them look at the car again and have more fluids put in. I was able to take the slower back roads and made it to my local shop who was able to add fluids at no charge for me. I would not recommend Lokey Kia to anyone needing their car serviced for urgent or routine needs. More

Gave us a solid opinion of what our Kia needed. No work was done on our car. It required a fix at the dealership that made the problem worse. No work was done on our car. It required a fix at the dealership that made the problem worse. More

Excellent service and able to squeeze us into their schedule. The service department is a key reason why we keep buying our vehicles at Lokey. schedule. The service department is a key reason why we keep buying our vehicles at Lokey. More