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Lokey Motor Company - Service Center

3.9

11 Lifetime Service Reviews

19820 US Highway 19 N, Clearwater, Florida 33764

11 Reviews of Lokey Motor Company - Service Center

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March 31, 2017

"Excellent service"

- Paul

Russell was very professional and very knowledgeable on my new Mercedes E300. This is my 4 th Mercedes I have purchased thru Lokey and Russell

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Recommend Dealer
Yes
Employees Worked With
Russel Bauer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 31, 2017 -

Lokey Motor Company responded

Thank you for taking the time to share your experience. Enjoy your new E300!

February 24, 2017

"Management treats customers POORLY, dismisses loyalty. "

- james lani

After purchasing 2 Mercedes over the past 5 years and spending over $100,000 at Clearwater Mercedes, i ran into trouble. My 2011 GL450 with just 40,000 miles (which is upside down $10k) has an air suspension issue when my female partner and our 2 kids were at the library--she didn't want to drive it. I called to see if they had a loaner, which they did. However, with the towtruck guy running late, the 20 month and 4 month old crying, and i'm on crutches, management would not provide me a loaner with out the car being there despite my years of history (evidently, others rec'd loaner cars then towed car elsewhere--now I was paying the price!). The good service people called management--NO was the answer. after 45 min, I left with kids in my Tesla and decided to take me and the car elsewhere. DON'T BUY OR BRING YOUR CAR at LOKEY MERCEDES Clearwater, a place where management has such a strangle hold on employees that good people cant make reasoned decisions. Dr. James Lani. PS: My Tesla--no hassles, empowered employees, smart management.

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Recommend Dealer
No
Employees Worked With
William (Bill) Gilkes
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 31, 2017 -

Lokey Motor Company responded

We are sorry to hear of your frustration. Please contact us to set up an appointment to try and resolve the issue.

June 28, 2016

"Sandy Ammerman"

- Bill16

Sandy Ammerman is one of the best sales reps I have the pleasure to work with at a Mercedes dealership. She is prompt, courteous and truthful in her presentation. She is the reason why I continue to buy from Lokey Mercedes.

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Recommend Dealer
Yes
Employees Worked With
Sandy Ammerman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Collins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 28, 2016 -

Lokey Motor Company responded

Thank you for taking the time to review our staff and our dealership.

August 11, 2015

"The way its meant to be"

- HonestCharlie

I've being relying on having my Mercedes' serviced by Lokey Motor Company exclusively for the past 13 years. If they were not outstanding in everyway our relationship would have ended. I spent my life working in the industry with hundreds of dealers involving almost every make vehicle. I know what should be done, what should not be done, and when a dealership gives you extra attention. That's why I have kept my business with Lokey Motor Company. I trust them and have complete confidence in them.

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Recommend Dealer
Yes
Aug 19, 2015 -

Lokey Motor Company responded

Thank you for your kind words about us. We work hard to maintain all relationships for life!

May 18, 2015

"New Car Purchase"

- Kimmy

We went into the dealership while having our C320 serviced to look at a new SLK. We were referred to Russel Bauer by Brian Collins in service. Russell was the upmost professional. He came to greet us in the service department and promptly escorted us to the lot. We looked at and drove the SLK and then did the same with a showroom C300. Russel was patient, knowledgeable, extremely professional and worked with us to try and match the best vehicle to our lifestyle. He worked with us on pricing and a trade-in with our current vehicle. Because of this we purchased a 2015 C300 that we LOVE. He has touched base with us twice since then and has made sure we are comfortable with our purchase and all the technology it offers. Austin Lokey spent almost two hours with us on the technology and was extremely thorough. Lokey is lucky to have such great professionals as Russell, Brian and Austin on their staff. We look forward to a long ratio ship with this dealership and Russell and Brian.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Austin Lokey
November 04, 2014

"Mark Sexton is truly an asset to your company."

- Tami Burchard

Mark understands the importance of reviewing every detail of the vehicle from start to finish. He has increased the value of Mercedes in my eyes!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Sexton
Nov 20, 2014 -

Lokey Motor Company responded

Thank you for sharing your experience at our dealership. We too find Marc Sexton to be an asset. We look forward to assisting you in the future. Kind Regards, Jason Good General Manager

September 08, 2014

"Been a happy, loyal customer for 16 years"

- MercedesGrrl

I bought my first Mercedes from Lokey in 1999. I still have it (that's 16 years, folks!) and I've never taken it anywhere else. Some would say that it's foolish to keep taking the car to the dealership for repairs once it's out of warranty, but I have never regretted my patronage of Lokey. Because I appreciate their professionalism and service. My repairs have always been done well and expeditiously, and the follow-up and treatment I have received has always been top notch. I also like that i can get a loaner car (also a Mercedes except in rare instances) and that they've expanded to have Saturday hours. I've had the same service advisor, Alan Morash, since my first service visit, and he has been fantastic! He's a big part of why I keep coming back to Lokey for both service and now as I consider purchasing a new Mercedes. I never felt Alan was trying to profit at my expense. As my car has aged and the needed repairs have become more extensive, Alan has been sensitive to my desire to keep the car in good, safe operating order but not to invest too much money in the repairs. He is patient and willing to explain things, research questions and provide whatever follow-up is needed. I have already told the sales folks at Lokey MB that my purchase of a new Mercedes is contingent upon continuing with Alan as my service advisor. :)

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Recommend Dealer
Yes
Employees Worked With
June 08, 2014

"very satisfied"

- arobinson1986

I am very satisfied with the quality of work that they done on my 2011 mercedes c300 which was replacing the transmission.Stephen King went above and beyond and providing the best customer service experience that I have received any where and making sure we were comfortable and happy.I will always use lokey mercedes for my service needs as long as they keep up the good work

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Recommend Dealer
Yes
Employees Worked With
Stephen King
August 25, 2013

"Chad Beardposted toMercedes-Benz USA I purchased a..."

- ChadBeard

Chad Beardposted toMercedes-Benz USA I purchased a 2011 ML350 4Matic, CPO in May of this year. This experience has left me regretting the purchase. This is my last ditch effort to try and get this resolved. In early August, I took the vehicle to Lokey Mercedes-Benz in Clearwater, FL to have some issues fixed with my car. It has been in twice to fix the same issues, the most important is a loud whining or whirring noise coming from the engine or drive train. The service department gave up trying to fix the noise after replacing the a/c compressor, and power steering pump, suggesting the noise was “normal for this model”. The pitch of the whine is consistent with the RPM of the engine. I have driven the vehicle a few times with the shop foreman and he has confirmed the existence of the whine. We even took a ride in a similar Year/Model ML, and found the whine to exist in it as well, except much louder. Once I heard the noise, I commented that it was louder than my vehicle. I hoped at this point, there would be an avenue to pursue the origin of the noise and it’s repair. I was surprised when the foreman seemed satisfied with returning my vehicle to me and closing the work order because it seemed to be “normal”, and mine was quieter than the other. I was so unhappy, I didn’t know what to say and just took my vehicle and left without addressing the other issues. The shop foreman knew I wasn’t happy, he said that if he ever finds out what it is and how to fix it, he would call me and have me bring it in. If he hadn’t understood my feelings about it, then I doubt we would have offered to do that. This last incident occurred on 8/14/2013. A few days later, I emailed Amy Steeves the Customer Service Manager for Lokey explaining my issues. She forwarded the issue to Matt Villani, the Service Manager. Matt and I spoke later that day which was Friday, Aug. 16, 2013. He explained that he would research the issue and get back to me. He explained that he would not be able to get back to me until the following Wednesday, 8/21/2013 due to a work related event he had to attend on Monday and Tuesday. Wednesday came and went and I didn’t hear from him. On Thursday 8/22/13 I sent a follow up email requesting an update. Matt called me later that afternoon explaining that he was still looking into it. Later that evening, I did some research in some of the MB forums on the internet and forwarded my finding to Matt be email. I have yet to even receive follow up confirmation from him that he even has read the email. So that is where I stand currently. The follow up has left me feeling stranded. I fear this is going to be one of the stories you hear about the problem vehicle and the apathetic dealer service. This is the first MB I have owned. So far it has not lived up to the expectations when a person thinks of Mercedes. We have been considering the purchase of a convertible, either an SLK, or E Class for my wife. After this experience it is unlikely that it will be a Mercedes. What disturbs the most is the seemingly apathetic attitude from the management in the service area. To boil it down to its essence, it is a relatively new Certified Pre-Owned Mercedes-Benz, it makes a whining noise, the service department doesn’t express any interest in finding the problem if it is not a quick fix, even when presented with the similar make/model also in their facility for service making same noise, but louder, and the management at the facility seems to support them.

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Recommend Dealer
No
Employees Worked With
Matt Villani, Shop Foreman
May 16, 2012

"Lokey has a great service department and truly care about..."

- michelle7777

Lokey has a great service department and truly care about their customers. Can't believe I am saying this about a car dealership, but they really stepped up to the plate for me. My brand new car seems to have had a defective transmission. Mercedes is airfreighting a new one to Lokey for replacement and going to inspect the old one. Seems they do care if the product they put out is not perfect. So glad I bought my car here!! Keith, Mark and Karen in sales, and Eric the shop foreman couldn't have been more accommodating. Thanks again!!

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Recommend Dealer
Yes
Employees Worked With
5
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