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Lombard Toyota
Lombard, IL
565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 18, 2022
I was really impressed at the service department. I would definitely recommend this dealership to anyone. Very nice people to do business with. I would definitely recommend this dealership to anyone. Very nice people to do business with. More
by joeanastasi
Employees Worked With
Brian Kutin, Charles Ellingson
Helpful September 29, 2021
Unprofessional and rude for no reason. We dealt with Kelvin Paul, who claimed he was the manager for some reason as well, but according to their own website, he is not the manager. The service team is v Kelvin Paul, who claimed he was the manager for some reason as well, but according to their own website, he is not the manager. The service team is very willing to talk down to customers, and not very willing to help or come to a reasonable conclusion in a respectful way. The service team and manager belittle their customers. If you're a woman, they will assume you know nothing and treat you as such. Offering no solutions, and holding no accountability for their own mistakes. When we tried to speak to a manager about the situation, they were very unwilling to assist. So what else is there to do at that point when even the manager won't help? I'm sure I'll get a generic response from someone claiming to be a manager or owner of the business to this review, and I should call to get things sorted out. But guess what, even when I had called this dealership in the past, they don't answer. Leave a voicemail? Don't bother leaving the voicemail because that won't be answered either. (This has occurred multiple times). More
by DT
Employees Worked With
Kelvin Paul
September 14, 2021
Brian in Service professional took time to explain what my car needed Had a porter bring me home and pick me back up. Would recommend my car needed Had a porter bring me home and pick me back up. Would recommend More
by Patty.meason
Employees Worked With
Brian in Service Department
September 01, 2021
I dealt with Kelvin Paul who was handling multiple tasks but was still able to deal with me in a courtesy manner. He worked to get my car serviced in a reasonable time. Excellent job. but was still able to deal with me in a courtesy manner. He worked to get my car serviced in a reasonable time. Excellent job. More
by Joengso22
Employees Worked With
Kelvin Paul
August 28, 2021
Lombard Toyota - please don’t go! Pathetic customer service. They don’t care about customer’s time. I went for oils change and break inspection. It took them 3 hours to do that. Plus break inspection i service. They don’t care about customer’s time. I went for oils change and break inspection. It took them 3 hours to do that. Plus break inspection is free at many dealers, on checking the same I was told to go to that dealer. Since my car was already in for servicing I did move out. My dashboard glovebox door got stuck. I was told $140 for diagnostic. Never going back or recommending someone. More
by amitkapoor
Employees Worked With
Alejandro Pantoja
August 27, 2021
Service tech polite. Service dept. Always friendly wait time not to bad. I would recommend this service dept. I rate it a 10 I love my Rav 4. time not to bad. I would recommend this service dept. I rate it a 10 I love my Rav 4. More
by Beverly
Employees Worked With
Brian kutin
August 26, 2021
Car needed 30,000 mile service. They gave me a free loaner for the afternoon. Patricia in cashier office called my insurance company and printed a copy of my updated insurance card. Kevin in the servic loaner for the afternoon. Patricia in cashier office called my insurance company and printed a copy of my updated insurance card. Kevin in the service department made sure my car was done on time. They are friendly and competent people. More
by cjbelm
Employees Worked With
Kevin in service department, Patricia in cashier office
August 21, 2021
My car broke down and my local dealer was on strike, so Lombard graciously took me in. They got to my car the next day, which happened to be a Saturday, and had it back to me the same day. Very grateful fo Lombard graciously took me in. They got to my car the next day, which happened to be a Saturday, and had it back to me the same day. Very grateful for all their help! More
by TriciaF.
Employees Worked With
Charles and Brian in service were great!
August 19, 2021
I’m really happy with my service and Masooma time was accurate. I would like recommend that dealership provides device appointment past 4:45pm for working individuals. accurate. I would like recommend that dealership provides device appointment past 4:45pm for working individuals. More
by Samra.rizvi
Employees Worked With
Krystian Borkowski
