Lone Star Chevrolet - Service Center

My 2019 Chevrolet Silverado broke down out of town and was initially diagnosed by repair shop as fuel pump which is back ordered 1-4 months. Called Lone Star several times and spoke with someone asking fo was initially diagnosed by repair shop as fuel pump which is back ordered 1-4 months. Called Lone Star several times and spoke with someone asking for a call back to assist with repair and getting my vehicle over there. Never received a call back, then I emailed the General Manager and never received a response back from him so after a weeks time and truck sitting 6 hours away I stopped in to speak with service department. Was initially told by service rep that truck is out of warranty and if its fuel pump I am basically SOL. I asked to speak with a manager and complained that I could'nt get a call back, GM never responded and I was stuck with 2019 Silverado I bought from them that was broken and 6 hours away and best they could do is say sorry ???? The service manager offered to speak to the shop where it was and opened a ticket so that if I could get my truck there they would diagnose and take it from there on the repairs. Ultimately I was able to get my truck over to Lone Star and they had it diagnosed and fixed within a few days and back end of service was great from my service advisor (Doug) and shop foreman (Brian). I would say though not be called back after multiple calls to service department and speaking with operator, and not a single response from GM when I asked for help left a very bad taste. More

I arrived, on time, for an 8:00 am appointment for an oil change and tire rotation. I informed then that I would be waiting there for the vehicle. I did not leave the facility. It took them three hours to change and tire rotation. I informed then that I would be waiting there for the vehicle. I did not leave the facility. It took them three hours to complete an oil change and tire rotation. At no time did anyone approach me to explain or apologize for the long time it was taking them to complete the service, I approached them, after two hours to inquire what was taking so long and the service agent showed us our truck was on the lift. no explanation or apology for it taking so long. POOR SERVICE More

Always courteous and professional. Kept us updated on repairs needed, cost and progress. Handled the warranty applicable to the repairs. Kept us updated on repairs needed, cost and progress. Handled the warranty applicable to the repairs. More

John was friendly and a pleasure to work with, my vehicle appointment was attended to on time. appointment was attended to on time. More

The dealership took my car in a timely manner, changed the oil and battery. They also changed one of two damaged front spoilers, but I had to show they didn’t replace the second damaged spoiler. Once I sh the oil and battery. They also changed one of two damaged front spoilers, but I had to show they didn’t replace the second damaged spoiler. Once I showed them the one they missed, they replaced it too. More

Called ahead to set up service. They took vehicle in right away. Service was performed in a timely manner as told by service rep. Got the free carwash, always a plus. right away. Service was performed in a timely manner as told by service rep. Got the free carwash, always a plus. More

Great customer service with a very helpful staff. Have purchased many cars from Lone Star and use their service department for all service needs. Mary in service is phenomenal, the best service rep I’ve purchased many cars from Lone Star and use their service department for all service needs. Mary in service is phenomenal, the best service rep I’ve had since using Lone Star’s service department. More

Waiting on a loaner car , Chevrolet is good sometimes but ,the customer service is good but the repairs are awful. Every week I have to take my car in . Right now I’m wai on a loaner. ,the customer service is good but the repairs are awful. Every week I have to take my car in . Right now I’m wai on a loaner. More

Kind people working there thanks to all of them I really appreciate them love you guys appreciate them love you guys More

After dealing with hub hyundai in cypress, i realized just how great lone star chevy actually is. I bought my 2014 sonic there and its way passed its warranty at 95k miles but i still take it here for ev just how great lone star chevy actually is. I bought my 2014 sonic there and its way passed its warranty at 95k miles but i still take it here for everything i need. Ms. Delaney is my service advisor and she is very trustworthy and super helpful; she takes really good care of my car. More