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Lone Star Chevrolet - Service Center
Houston, TX
96 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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96 Reviews of Lone Star Chevrolet - Service Center
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September 20, 2021
Owner of the dealership is Johnnie Smith , he help me with my truck and he is one of the nicest man I ever know I shook his hand and thanks him for helping me,, Also there are 2 salesman that help me w with my truck and he is one of the nicest man I ever know I shook his hand and thanks him for helping me,, Also there are 2 salesman that help me with my truck ,, I tell you these guys will help you and if you ever need a new or use cars go to them 2 salesman… Brandon Johnson and Ted Dowell they will help you for anything you need ,,,,, More
by Doyle
Employees Worked With
Johnnie Smith ,, Brandon Johnson , Ted Dowell
September 11, 2021
Mark Kitchens, Doug Clare and techs always do a great job. I always recommend them. I use them for all my service needs and will going forward. job. I always recommend them. I use them for all my service needs and will going forward. More
by WCD
Employees Worked With
Doug Clare, Mark Kitchens
August 06, 2021
I I was at Lone Star Chevrolet July 15th 2021 for an oil change and tire rotation decided to check my fluids yesterday 7 29-21 there was no fluids no antifreeze no bug windshield washer I had to go out and change and tire rotation decided to check my fluids yesterday 7 29-21 there was no fluids no antifreeze no bug windshield washer I had to go out and purchase all of these items second time this has happened the first time I thought it was just an honest mistake but I took a year before I decide to come back and give it a chance and this happen again felt like it was an waste of $101 .16 Been coming to lone star since 2915 for my oil changes but last two times very disappointed More
by Breen
Employees Worked With
Unknown
August 02, 2021
there phones are never working there receptionist is verry rude when you ask to speak to a manager if they dont hang up on you they say "ill note this ad have someone call you back" i came in with few i verry rude when you ask to speak to a manager if they dont hang up on you they say "ill note this ad have someone call you back" i came in with few issues the AC didnt work the trunk latch didnt work and the XM radio was losing signal to be fair the latch and the AC work perfect the XM is still broken i pulled the headliner and wiggled the plug from the fin on the car and the XM came right on thats not all when i went to pick up the car the DIC said battery saver active i stopped got out and asked what it meant they said its nothing just means that battery dropped below certain level just drive it and it will go away so i did and been watching the voltage on DIC which i know is accurate i use my own tester to verify it went from a max of 15.7V and a min of 14.3V to a constant of 12.3v while running down the freeway for all measurements i knew better to let them work on my vehicle when it was a fight to get them to answer the phone More
by TaylorPhilley
Employees Worked With
mary delaney
June 16, 2021
I would like to thank Mike Ferrell for going above and beyond helping me take care of the problems I had this man deserves a gold star I didn’t think there were people In this world like him anymore than beyond helping me take care of the problems I had this man deserves a gold star I didn’t think there were people In this world like him anymore thank you for fixing my problems plus more Lone Star should appreciate having him he’s one of a kind Thank you Mike Kathy Hoffart More
by Pkhof23
Employees Worked With
Mike Ferrel
May 01, 2021
Great dealership all around. I told my friend about Lone Star after he had issues at another dealership. He goes a bit further for good honest treatment. I purchased here, have service here. Great servic Star after he had issues at another dealership. He goes a bit further for good honest treatment. I purchased here, have service here. Great service, quick oil change, friendly staff! More
by Jeephark
Employees Worked With
Ian
April 13, 2021
My service advisor was very thorough and explained everything to me. I appreciated the constant contact and follow up with the unusual request that I had. Great experience! everything to me. I appreciated the constant contact and follow up with the unusual request that I had. Great experience! More
by SOMarshall
Employees Worked With
Kevin Flores
January 01, 2021
I received my diagnostic test from OnStar to say I needed my oil change because I was on 5%, I called Mark, and asked if he could get me in& out by 8, because I had to he at work for 9, I got to the dealersh my oil change because I was on 5%, I called Mark, and asked if he could get me in& out by 8, because I had to he at work for 9, I got to the dealership at 6:45, there 5 cars ahead of me, when I asked again if I could be out by 8 he assured me I would. While there I had a had a cup of coffee and when this guy brought in some hot donuts I got one as well. By 7:50 Mark came in the waiting area to say I was finished. So Kuddos to you Mark for keeping your word...,,I’ll look you up when I need my next service appointment. More
by Msduvernay
Employees Worked With
Mark
November 29, 2019
Worst service department ever! We bought a certified pre owned truck. The roof started leaking immediately. Brought it back to service department, we were told it would be priority to get it fixed. At this owned truck. The roof started leaking immediately. Brought it back to service department, we were told it would be priority to get it fixed. At this time the truck has been there for 1 week at they haven’t touched it yet. I am making payments on a truck that I don’t even have possession of. More
by chumley08
Employees Worked With
George Castillo, Gordon Grima
August 01, 2019
Very very disappointed Do not go to Lone Star service department! Took my ‘15 Silverado in for a noise in the front end. I was told they knew exactly want it was (shaft jus Do not go to Lone Star service department! Took my ‘15 Silverado in for a noise in the front end. I was told they knew exactly want it was (shaft just needed to be greased...140.00). Then I get a call saying it too late for the shaft the whole gearbox needs to be replaced (2400.00). Thinking that was the problem I tell them to go ahead. I pick the truck up and it’s still making the same noise. So looks like I was shafted out of 2400.00. I take it back and the they say they fixed it by tightening a bolt.?. I pick it up and It’s still making the noise so I take it back again. I have been there 5! times and it’s still making the same noise. The last time they said both front struts were loose and that was the problem. It’s still making the noise so were they really loose??? Or did they just tell me that. I will say they are saying they will fix it at no charge because I’ve already paid 2400.00 for NO REASON but it’s still very aggravating. I would like to take it to a different dealer but then I will have to pay all over again. I would be willing to just call it a loss if they would reimburse me SOMETHING. More
by CRP
Employees Worked With
John,Russell
