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Lonestar Motorcars

Addison, TX

1.3
7 Lifetime Reviews Review Dealership
We care about quality in all that we do. All of our cars are CLEAN & 100% CARFAX APPROVED! We offer a LIFETIME POWERTRAIN WARRANTY* on qualifying vehicles! Our rates are as low as 1.99% W.A.C.* Come and enjoy our unique warehouse experience located in Addison, TX off Midway Rd right next to Addison airport. We look forward to working with you and earning your business!
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4315 Lindbergh Dr

Addison, TX

75001

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Latest Reviews

January 21, 2020

"yelled at, threatened, hung up on - no refund for GAP/EXT. W"

- mlp

This has been the worst car and business experience of my life. I purchased a car from Lonestar Motorcars LLC in 2017 and traded it in recently. I have been paying for GAP insurance and an extended warranty that was rolled into my loan. After the trade-in, I called Lonestar to inquire about my pro-rated refund for both warranties. They told me they are not responsible for the refund and told me to call the company that financed the car. I called the finance company and they assured me that the refund would come from Lonestar. Again, I called Lonestar, and they told me to call the company they bought the warranties from. I called that company, and they also told me Lonestar is responsible for the refund. (By the way, this company no longer does business with Lonestar Motorcars because of these types of business practices.) When I asked the insurance company about the extended warranty I was told it was cancelled by Lonestar Motorcars one month after I purchased it, even though I continued paying on it for two years. Hmmmm...Did Lonestar pocket the money? It sure seems that way. (There are more reviews about this business that claim the same thing – sell of an extended warranty and then cancellation by the company.) Also, when I called to get my pro-rated return for my GAP insurance and extended warranty, Tony (at Lonestar) yelled at me on the phone, hung up on me three times and dared me to call the Better Business Bureau. He would not put me through to a manager or another salesperson. He said, "Lady, by the time you figure out how to get this money back, it's only going to be 300-$400 and that's not worth your time or mine." Lonestar says they cannot give me a copy of my original contract. Tony also told me to get on another line "and talk to some Indian person." When I said that was racist, he hung up on me again. I finally had to call from another number and give a false name so he would put me through to someone else. They still have not helped me get my refund and will not return my calls. I've never been treated so poorly in my life, especially not by a company with which I've done business. RUN AWAY! IT IS NOW MARCH 19, 2020: CHANNEL 5 NEWS IS INVOLVED, BUT MR. MORALES HAS YET TO SEND ME THE MONEY HE OWES ME. HE IS ALSO TRYING TO GIVE ME $600 LESS THAN THE AMOUNT HE OWES ME AND ONLY IF I TAKE DOWN REVIEWS.

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Employees Worked With

Angel, Tony

November 03, 2019

"Car was painted pretty much all front , fenders and more..."

- G-Lan

Car was painted pretty much all front , fenders the a pillar and pretty much all front and more , also had electronic problems like the wipers would act crazy fast if i have em in slow speed, blind spot sometimes doesn’t work, signal light also wont work always and sometime the Ac doesn’t start , i have to shut it of and back on to get it going. After i took the car from them after 2 days check engine light came on and it was air flow sensor or something like that, 900$ just the part. Very disappointed!

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Employees Worked With

Adrian, Michael Murphy

October 11, 2018

"Disappointing "

- Turman13

My salesman promised some things and of course those promises were broken when the car was purchased it’s a shame how they treat their military men so whatever you do please don’t go see BIG T whose name is actually Thomas he’s a liar. This place is unprofessional once they sale you a vehicle that’s pretty much it they won’t nothing else to do with you and won’t answer your phones either. All I was trying to do was buy me a gift to celebrate my 10 year anniversary for serving our country but these guys don’t appreciate that . I wouldn’t recommend my worst enemy to this shop

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Employees Worked With

Big T Thomas

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Amenities

  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Pet Friendly
  • Television