Long Beach BMW

-made it easy to do business -listen to our needs -very professional -excellent customer service -best experience -built great relationship with both Dustin (from Long Beach dealership) and Ar -very professional -excellent customer service -best experience -built great relationship with both Dustin (from Long Beach dealership) and Ari (from Monrovia BMW dealership) -Dustin (from Long Beach dealership) and Ari (from Monrovia BMW dealership) worked together as a team to bring the car faster at Long Beach dealership -we will definitely return to the Monrovia and Long Beach dealerships More

I purchased a CPO vehicle from them but will NEVER BUY ANYTHING from Long Beach BMW again (not even a BMW coffee mug). In short, BUYER BEWARE of Long Beach BMW... if you do choose to transact with them, y ANYTHING from Long Beach BMW again (not even a BMW coffee mug). In short, BUYER BEWARE of Long Beach BMW... if you do choose to transact with them, you get what you get and you don't be upset. Here's a recounting of my frustrating purchase experience with them: 1. I was an out of state buyer and paid cash. For an unknown reason they made me fly cross-country just to sign paperwork in person. The vehicle had the exact specs that I had been searching for so I complied with their requirement. 2. Upon inspecting the vehicle in-person, I found multiple defects on the car [made me feel a little better about flying 6,000 miles roundtrip in the same day just for a 7-hour SoCal visit]. I asked if certain defects could be addressed before the vehicle was shipped back to my home state - they assured me that each and every defect on the list would be addressed before the vehicle left their facility and they even told me specifics steps that they would undertake to resolve some of the items [even though it was a used vehicle, the car had certain defects that we agreed should be resolved prior to sale]. I received delivery of the vehicle and NONE OF THE DEFECTS HAD BEEN RESOLVED. They told me multiple lies and excuses for why they failed to follow through on their word. I had to pay out of pocket [for most of the defects] and had to go to my local BMW dealership for some of the fixes. Long Beach BMW paid $1,400 to my local dealership to pay for the most costly defect (broken front bumper camera) but only after I had to engage an attorney and make continued requests for the dealership to do the right thing. 3. Prior to resolving the multiple vehicle defects that they failed to correct, I had to push them just to get copies of my purchase paperwork... the paperwork was not shipped along with the vehicle, as promised. Clearly, the dealership has issues with honesty, follow-through and the most basic aspects of the sales process... therefore, it makes complete sense that they would send the vehicle without including the purchase paperwork. It took a couple of weeks and numerous phone calls and emails in order for me to get electronic copies of the purchase docs [my wire transfer had not yet arrived in their bank account when I flew to CA to sign the paperwork and, understandably, they wouldn't provide me hard-copies of the purchase docs at that moment without confirmed receipt of funds for payment]. 4. For one of the final kick in the pants, they waited one month to submit my title paperwork to CA DMV even though I was calling/emailing the dealership periodically to check the status and patiently pleading for them to submit the paperwork to DMV. I was given numerous excuses (and some "falsities"). It ended up taking 2 months before I received the vehicle title and could register the car. Although it was frustrating to babysit the purchase process, on the bright side, the vehicle arrived to me with no damage from shipping and I eventually was able to receive the title [although at times I wasn't sure that the situation would course correct]. BUYER BEWARE... More

My experience with Long Beach BMW was great. Professional, great customer service, and fast service , accommodating & caring Professional, great customer service, and fast service , accommodating & caring More

very nice dealership, friendly people , big selection of cars, great teamwork, would definitely recommend it to my friends. cars, great teamwork, would definitely recommend it to my friends. More

Attentive professional dealership. Sales Rep Hemmat was great, working diligently to answer all questions/concerns. The management was supportive of our requests. Sales Rep Hemmat was great, working diligently to answer all questions/concerns. The management was supportive of our requests. More

Great fast and easy process. Salesman Pik gave us GREAT service. Definitely recommend this dealership Salesman Pik gave us GREAT service. Definitely recommend this dealership More

I wanted to thank everyone from BMW LONG BEACH auto dealer for there service specially Ms.Melony she was really helpful she answer all the questions we had we would definitely come back and will be rec dealer for there service specially Ms.Melony she was really helpful she answer all the questions we had we would definitely come back and will be recommending this place thank you again 😁 More

The entire staffs in Long Beach BMW are extremely friendly. I got my third BMW from them. But this time my sales Rep "Melony" was super great, customer focused with a great sense of humor. If you lik friendly. I got my third BMW from them. But this time my sales Rep "Melony" was super great, customer focused with a great sense of humor. If you like to experience what I got, just ask for her and you're in good hands. She made the whole process super easy and very smooth. On the other hand "John", the finance guy was awesome as well. I never had that kind of smooth with no pressure at all experience in the finance before. Kudos to entire Long Beach BMW folks! More

Long Beach BMW is the mother ship of BMW dealerships in southern California. You beam up your application for a new, customized X3 and 2 months later they beam the car back. We just have to hope ther southern California. You beam up your application for a new, customized X3 and 2 months later they beam the car back. We just have to hope there are no Klingon heavy cruisers lurking around with their invisibility cloaks on. But that is why we have Arnie do ads for us.... My only gripe- and I intend to take i up with Arnold himself, is that BMW do NOT OFFER German as a language option. A Beemer that does not speak German !!!??? What is the world coming to ? (It's probably for the best; my German is not that good, and I'd probably drive over a cliff in translation. More

Best service I have ever received at a dealership. Once again thank you very much! Once again thank you very much! More