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Mike Maroone Ford Longmont
Longmont, CO
2,466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,466 reviews
November 14, 2026
I’ve had the pleasure of working with Brent Robbins on multiple occasions now, and I truly cannot speak highly enough of him. Finding someone in this industry who is consistently reliable, exceptional multiple occasions now, and I truly cannot speak highly enough of him. Finding someone in this industry who is consistently reliable, exceptionally skilled, and wonderful to work with isn't easy—but Brent is all of those things and more. Time and time again, he has proven his dedication, expertise, and willingness to go the extra mile to ensure everything goes smoothly. Brent makes what could be a stressful process feel straightforward and stress-free. He listens carefully to what you need, provides insightful and honest advice, and executes flawlessly every single time. Beyond his professional sharpness, he’s just a great human being to collaborate with—kind, patient, and always accessible. Having worked with him through multiple transactions, he has earned my total trust. I wouldn’t consider working with anyone else! More
by JasonPrimm
Employees Worked With
Brent Robbins
November 02, 2026
Brought my F150 in for a wiper switch repair. Service was excellent. The service rep was very pleasant and kept me informed through the entire process. Truck was fixed in a couple of hours. They Service was excellent. The service rep was very pleasant and kept me informed through the entire process. Truck was fixed in a couple of hours. They also did a free thorough inspection pointing out a few things to keep an eye on. More
by Colorado kid
Employees Worked With
Jacques Neilsen
October 28, 2026
I really had a great experience at Maroone Ford. I have my truck serviced at shop X, they found my front axel seal leaking and since I have a Ford Blue warranty, I took it to Maroone Ford to see if I have my truck serviced at shop X, they found my front axel seal leaking and since I have a Ford Blue warranty, I took it to Maroone Ford to see if it was serious and more importantly if it was covered. I worked with DJ there and he was great! I explained everything to him, with the warranty, drivability concern (typically run 2K-3K trips), etc. The typical route is pay for a diag and if it's real, they'll roll that into the service cost. So, $180 for the fluids leak check and see what happens. It took a day longer than expected, but they were thorough. Instead of just checking my left front axel, the tech checked all fluids. They found the axel was indeed leaking, my oil pan was also leaking and my trackbar had too much play. They fixed all of this and because of the warranty, it only cost me $100. (*This is the first warranty that actually was worth the price and paid off.) The only downside was they had to have the truck for another 5 business days, but my schedule could accommodate it, so that really didn't matter. DJ kept me informed, via text or calls and I always felt in the loop and was never worried about some "$$ surprise" at the counter when I picked it up. Also, the steering was a aligned, but the steering wheel was a little off, so I took it back and they fixed that too. Overall, my experience with the Ford warranty and this dealerships' service department was fantastic. 5 stars. More
by RandyO
Employees Worked With
DJ Pauley
October 28, 2026
The service at this dealership is always above par. They always do their best to get my repairs done. Always willing to make sure I get all problems resolved. They always do their best to get my repairs done. Always willing to make sure I get all problems resolved. More
by howardcolorosa
Employees Worked With
Chris Rusk, Pat Grooms
October 17, 2026
The Good The vehicle runs well, and I want to give a special shout-out to Brett Parker, who was an absolute rock star throughout the entire process. He answered all my questions, kept me updated, and ma special shout-out to Brett Parker, who was an absolute rock star throughout the entire process. He answered all my questions, kept me updated, and made an effort to keep me informed every step of the way. His communication and customer service stood out, and he deserves recognition for his efforts. Honestly, he deserves a promotion! The Not-So-Good Several things on the vehicle appear to have been overlooked during the inspection process. The coolant reservoir was empty, the front brakes had not been inspected, the HVAC/AC system was not fully repaired as I had been told, and the power steering fluid was low, among other concerns. These are things I would have expected to be identified and addressed before the vehicle was sold. Communication between the Sales and Service departments was some of the worst I have experienced as a customer. I was given conflicting information by the two departments, which led to unnecessary frustration and confusion throughout the buying process. Better communication and coordination between departments would have made a significant difference. I also felt that the sales process was too focused on making the sale rather than ensuring I felt comfortable and confident in my purchase. I felt rushed throughout the experience, even during the test drive. Driving a vehicle around the block is simply not enough time to properly assess its condition. Future customers should be given more time to test-drive a vehicle and make an informed decision. Overall Experience Am I happy with my purchase? Honestly, I'm still on the fence. The vehicle runs well, and Brett Parker was a bright spot in an otherwise frustrating experience. However, the issues that were overlooked, the conflicting communication between departments, and the rushed sales process have left me with mixed feelings about my purchase. I expected a more thorough inspection, better communication, and a more customer-focused buying experience. At times, it felt like the bare minimum had been done to prepare the vehicle for sale. I hope management takes this feedback seriously. With better coordination between Sales and Service, more thorough vehicle inspections, and additional customer service training for the sales team, I believe the dealership could provide a much better experience for future customers. More
by CR
Employees Worked With
Brett Parker, Miguel
October 05, 2026
Easy to make appointment. The folks at the front door to the service dept are so nice. They answer any concerns. I appreciate being kept in on how the appointment is progre The folks at the front door to the service dept are so nice. They answer any concerns. I appreciate being kept in on how the appointment is progressing. The techs work efficiently and make recommendations for care or repair. The waiting area is comfy. Always appreciate the car wash! More
by lmpstf
Employees Worked With
Pat Grooms
October 01, 2026
They seemed to know about the pecularities of a vehicle like my Earthroamer, built on the Ford 550 chasis.They were able to get the work done in good fashion on a single day. Thanks. like my Earthroamer, built on the Ford 550 chasis.They were able to get the work done in good fashion on a single day. Thanks. More
by MMICK126
Employees Worked With
Service-- Janelle Perez
