
Longo Lexus
El Monte, CA
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2,116 Reviews of Longo Lexus
Erik is very polite and nice. He explained very thorough and clear in answering my question. Assistant in transportation time was very punctual. Like the car wash very much. Very He explained very thorough and clear in answering my question. Assistant in transportation time was very punctual. Like the car wash very much. Very satisfied with all his supports. Thank you for the great service. More
Longo is exemplary when it comes to facilities and customer service. Once you arrive until the moment you pickup your car, you're met immediately by attentive service agents and treated with the utmos customer service. Once you arrive until the moment you pickup your car, you're met immediately by attentive service agents and treated with the utmost care. The amenities in the spacious and clean waiting areas are superb. But above all else, the primary reason I keep bringing my Lexus back to Longo is the relationship I've built with Francis Saldana, that's my guy right there. Francis has been my service consultant since my first time bringing in my NX, and he has earned my trust and I know without question that I'll be well taken care of. Francis adds an extra level of customer care that honestly is rare these days, which is why I greatly appreciate the customer service that Francis provides. More
Customer service is always superb-especially service advisor Francis! He listens and carefully explains what will take place and never any surprises. advisor Francis! He listens and carefully explains what will take place and never any surprises. More
Kelly Yang was fantastic! ! As well as everyone was very welcoming abd friendly! Thanks Kelly and the rest of the team! I love Longo Lexus!! The best!! Keep it up!! ! As well as everyone was very welcoming abd friendly! Thanks Kelly and the rest of the team! I love Longo Lexus!! The best!! Keep it up!! More
Service was excellent. They did the maintenance in a timely fashion and even went above and beyond by doing a beautiful hand wash since due to the bumper couldn’t go thru m They did the maintenance in a timely fashion and even went above and beyond by doing a beautiful hand wash since due to the bumper couldn’t go thru manually and even made the bumper flush again with the car. Very happy with the loaner, with Francis and the team. Thank you. Excellent job! More