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Longo Lexus

El Monte, CA

4.9
2,305 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,305 Reviews of Longo Lexus

October 24, 2022

We had very good experience there at dealership. Christopher Tenorio and Dennis Lo were very helpful. They were very patient and explained everything to me .. thank you so much for your help 🙏 More

by Thanh wong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Tenorio, Dennis Lo
Oct 24, 2022 -

Longo Lexus responded

We're honored @ Longo Lexus to serve you and delighted to read of the caring attention provided by Christopher and Dennis. Enjoy what you drive!

October 24, 2022

This is by far the easiest car purchase ever. Everything was done on the phone and the car was delivered to my house. On top of all that, they had the best price anywhere. More

by Rondarnellr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Starnie Li
Oct 24, 2022 -

Rondarnellr responded

Rondarnellr This is by far the easiest car purchase ever. Everything was done on the phone and the car was delivered to my house. On top of all that, they had the best price anywhere.

Oct 24, 2022 -

Longo Lexus responded

We're honored to serve you and excited you were able to find the best deal in town. Enjoy what you drive and welcome to the Longo Family

October 23, 2022

Gabriel Morones was one of the most professional, efficient advisors I have ever dealt with. He made it easy And pleasant to communicate and explain everything in details all questions asked and mad More

by Cmelvis08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones
Oct 24, 2022 -

Longo Lexus responded

Thank you for the shout out on DealerRater on your recent visit to Longo Lexus. From all of us we want to say - CONGRATULATIONS on your first Lexus, how exciting this is. We're honored to serve you and welcome to the Longo Family.

October 23, 2022

Very satisfied with the customer service provided by the sales representative Eric Garcia . He was very honest and made me feel comfortable with my purchase More

by analy_campos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Oct 24, 2022 -

Longo Lexus responded

Thank you for your review on DealerRater, we're so honored to serve you and delighted Eric provided excellent service.

October 23, 2022

I did get my issue resolved with my car. I am very dissatisfied with the service provided More

by Cristineproa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Oct 25, 2022 -

Longo Lexus responded

Good afternoon, Thank you for the opportunity to review your concern. During the check in process the vehicle checked in with cracks and the passenger side exterior mirror missing. Our service technician inspected your vehicle, which was determined the headlight flickering concern was caused by outside influence. Unfortunately an outside influence isn’t covered by the extended warranty. We are sorry you feel differently regarding your experience, we wish you a great week.

October 22, 2022

Longo Lexus have friendly staff, nice showroom, more selections, deliver what they promised and negotiable. More

by ncjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Mendoza
Oct 24, 2022 -

Longo Lexus responded

Thank you for your viewpoint and sharing with Longo Lexus & DealerRater. We're honored to serve you.

October 22, 2022

I’ve had several Lexus vehicles (RCF, RX, IS, LX) over the years and found Longo Lexus as an exceptional and professional dealership. They stand behind their sales and service even during the pandemic whe More

by Ericstuazon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez - Retail parts specialist, Jennifer Nam, Jackelyne Martinez
Oct 24, 2022 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU * for sharing your visit and experience with Longo Lexus | YELP. We're honored to serve you and Thank You for being the most important part of our business.

Oct 25, 2022 -

Ericstuazon responded

Keep up the good work Longo Lexus!

October 20, 2022

They are very fast service and friendly and kind . I will recommend my friends that go to this dealer. More

by Katie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
Oct 21, 2022 -

Longo Lexus responded

Thank you Katie for the 5 STAR DealerRater review, we're honored to serve you - Team Longo

October 20, 2022

The work was completed efficiently. Frank Larusso, the service rep, was very helpful. The waiting area for customers was clean and refreshments were a help in passing time. More

by abmehta43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
Oct 21, 2022 -

Longo Lexus responded

We're honored @Longo Lexus to serve you, Thank You for your kind words about one of our team members, Frank L. Hurry back - Team Longo

October 19, 2022

Edgar Anzaldo he was very courteous and very professional,. He very good take care of my car and he and his team fix the flat tire that has a nail and do it right way. He sent me text messages a More

by Alejandro.Segoviano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Oct 19, 2022 -

Longo Lexus responded

What a great way to start our day @ Longo Lexus Svc Dept. Thank you Alejandro for the shout out and more importantly the trust you have in our team. Make it a great day and hurry back - Team Longo

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