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Longo Lexus

El Monte, CA

4.9
2,120 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,120 Reviews of Longo Lexus

May 06, 2022

Wonderful and professional services. Impressive on your representative making my life easy and comfortable thanks More

by Sophia.urias
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Chico
May 07, 2022 -

Sophia.urias responded

Good response

May 06, 2022

Great service! Constantly updates the progress and vehicle maintenance was completed ahead of time. My service advisor Beau was excellent More

by Gary C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
May 09, 2022 -

Longo Lexus responded

Thank you Gary for the kind posting on DealerRater and entrusting us with your servicing needs - Team Longo

May 02, 2022

I have already written a review yesterday. Anyway here it is again. I have been using this dealership (LONGO) for almost 6 years and have had excellent and satisfactory service every t More

by susan.q.ong
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beau Ly
May 02, 2022 -

susan.q.ong responded

I have written a review 2 times and sent it and I am not going to do it again, I don't know why you are not receiving it.

May 02, 2022 -

Longo Lexus responded

Thank you for starting our week @ Longo Lexus with a smile and delighted to read of the caring attention provided by Beau. Make it a great day and please hurry back

May 01, 2022

Excellent service everytime and very competent staff. Until the next service.keep up the good job. More

by kidrock_ph_2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
May 02, 2022 -

Longo Lexus responded

Thanks for the shout out on DealerRater - Team Longo

May 01, 2022

Mr. Man Wong did an excellent service on my RX350 and provided some service options for future. More

by KJChu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
May 02, 2022 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus Svc Dept with your servicing needs. Hurry back - Team Longo

April 30, 2022

Not as welcoming compare to other dealerships. Not luxury car dealership feel when it comes to this location. More

by local323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
May 02, 2022 -

Longo Lexus responded

We're sorry to read this but certainly appreciate you sharing your viewpoint. Because we are a dealer that cares, please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

April 29, 2022

Above and beyond service. Timely updates provided throughout the day and easy payment and pickup process. More

by luisma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Apr 29, 2022 -

Longo Lexus responded

Thank you for entrusting Longo Lexus | Kelly with your servicing needs. Have a great weekend - Team Longo

April 28, 2022

Quality service, Great customer service, Great communication I would definitely recommend any Lexus Owner to this dealership More

by ramirez5680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala
Apr 29, 2022 -

Longo Lexus responded

THANK YOU for the kind posting on DealerRater and boy did it ever bring a smile to our faces @ Longo Lexus Svc Dept. Have a great weekend and hurry back - Team Longo

April 28, 2022

I have always had a positive experience with this dealer. Very pleasant to discuss car issues with. Please keep up the great customer service. More

by S. Li
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Apr 28, 2022 -

Longo Lexus responded

We're honored to serve you and THANK YOU, for being the most important part of our business. Team Longo

April 28, 2022

This is the most outstanding Southern CA dealership. The facility is super clean, the employees have the best customer services (Always go out of their way to make you feel comfortable) , always have a More

by Double_davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Apr 29, 2022 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for this amazing posting on DealerRater. We couldn't agree with you more about Francis, he's certainly one of the many reasons why Longo is Longo. Have a great weekend - Team Longo

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