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Longo Lexus

El Monte, CA

4.9
2,124 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,124 Reviews of Longo Lexus

October 02, 2021

Everyone at Lexus Longo is very polite and friendly. Edgar, Danny, and Ted did an amazing job at making my experience a very stress free one. It’s always a pleasure to drop off my vehicle to get service More

by Mg_silva27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Guzman , Ted Heima, Edgar Anzaldo
Report | Print
Oct 04, 2021 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for entrusting the team @ Longo Lexus with your car care needs. We know you have many choices when selecting a servicing center and we're honored to serve you. Hurry back - Team Longo

October 02, 2021

Great service! Trying very hard to understand customers needs! I will continue to use Longo’s service for a long time! More

by Drnkcohen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berto, Beau Ly
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Oct 04, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater about your visit to Longo Lexus. We couldn't agree with you more about Beau, he's one of the many reasons why Longo is Longo. Make it a great day and THANK YOU again, for being the most important part of our business. Team Longo

October 02, 2021

Job well done. Me needs are met. My expectations are exceeded. My consultant is patient and knowledgeable. More

by chunc.wang01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Report | Print
Oct 04, 2021 -

Longo Lexus responded

We appreciate the time you've taken to share your viewpoint on DealerRater and delighted to read of the caring attention provided by Robin and the team @ Longo Lexus. Make it a great day and hurry back

October 01, 2021

Excellent service as always. Francis Saldana is very professional and helpful. Will be back for my next car service. More

by Dolly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
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Oct 01, 2021 -

Longo Lexus responded

Thank you Dolly for the shout out on DealerRater and delighted to read of the caring attention provided by Francis and the team @ Longo Lexus. Have a wonderful weekend and hurry back - Team Longo

October 01, 2021

My advisor, Francis, was very helpful and understanding. He made sure everything was taken care of. More

by Jane93888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Oct 01, 2021 -

Longo Lexus responded

Good Morning Jane and Happy Friday - it's Longo Lexus wanting to say THANK YOU for entrusting us with your auto care needs. Have a great weekend and please stay safe - Team Longo

September 29, 2021

Very professional, courteous, excellent service. Got me in an out very quickly. Went over everything that was serviced and inspected with great attention to detail. More

by e l
Customer Service
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Report | Print
Sep 29, 2021 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus with your auto care needs. Make it a great day and hurry back - Team Longo

September 28, 2021

Was upset with the car wash done on my car after spending so much money on the service. LONGO should do better. Other dealers provide good car washes. More

by Rijka93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Sep 28, 2021 -

Longo Lexus responded

We're sorry to read this. Unsure if they had made you aware our car wash is being remolded and not in use at this time. I will have your service consultant, John Yang follow-up with you directly. Thank you for sharing your viewpoint

September 27, 2021

Very Friendly Courteous Quick and knowledgable and explained everything so that you understand. Answered all questions More

by Islandgurl51 aka Susan Vazquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica and Steve in Finance
Report | Print
Sep 27, 2021 -

Longo Lexus responded

We're honored to serve you and please enjoy what you drive - Team Longo

September 25, 2021

Excellent, personal and professional service at Longo Lexus. Personal Kudos to Francis Saldana, service writer. More

by lola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Sep 27, 2021 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus with your servicing needs. Make it a great day and hurry back.

September 25, 2021

Excellent service, kind, respectful, worked within our budget and found us a vehicle that suited our needs perfectly. Would highly recommend. More

by Manuel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Mendoza
Report | Print
Sep 27, 2021 -

Longo Lexus responded

Congratulations on your recent purchase @ Longo Lexus. We're delighted to read of the caring attention provided by Jose. Make it a great day and enjoy what you drive - Team Longo

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