Longo Lexus

They didn’t fix my tire squeaking issues. This was the 3rd time I took my car there. At 1st the service advisor was going to charge me for inspection, even though I told him this was the 3rd This was the 3rd time I took my car there. At 1st the service advisor was going to charge me for inspection, even though I told him this was the 3rd time I came to service the same problem. Eventually, cuz I told him it was the 3rd time I came for the same problem, he asked management to waive the fee. They just said there is an investigation going on for 2023 and 2024 cars. I just needed to deal with the noise and wait to see when Lexus can fix the issue. Basically, until there is a recall. If they knew there was an investigation, why were they going to charge me to inspect the problem in the beginning. There was nothing they can do for me they said. Even if they changed my brakes, it would continue to squeak they said. They said my brakes is a 8 out of 10 , with 10 being new breaks. They also said just come back if the breaks sounds really bad and they will change them then. More

Man Wong always provides excellent service. Provides regular status updates and patiently explains each line item. Provides regular status updates and patiently explains each line item. More

Longo makes the whole process so easy. Nice facilities and the staff are incredible. Thank you. Nice facilities and the staff are incredible. Thank you. More

Extremely satisfied repeat customer! Man Wong always provides excellent service to keep my RX 350 smoothly running. And the prompt flatbed service that Ricky and Julio provided is one of Man Wong always provides excellent service to keep my RX 350 smoothly running. And the prompt flatbed service that Ricky and Julio provided is one of the reasons that I choose Longo for service!! More

Special thanks to Beau Ly for the excellent service throughout the repair process. I chose Longo Lexus because of their very honest pricing and I was very happy with the service throughout the repair process. I chose Longo Lexus because of their very honest pricing and I was very happy with the service More

John was an amazing service advisor. He was very courteous and very knowledgable. The service center had a lot of amenities. He was very courteous and very knowledgable. The service center had a lot of amenities. More

This particilar Lexus dealer and Isaac was warm and welcoming. It was truly a great experience. welcoming. It was truly a great experience. More

Great customer service very friendly service got exactly what I wanted thank you guys so much what I wanted thank you guys so much More

Outstanding customer service and products. Very professional and seeks to accommodate the customer needs/requirements. Very professional and seeks to accommodate the customer needs/requirements. More

Always the worst service never can fine anything . I don’t believe they check my Carr at all. I don’t believe they check my Carr at all. More