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Longo Lexus

El Monte, CA

4.9
2,092 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,092 Reviews of Longo Lexus

January 29, 2025

I appreciate their professionalism and honesty. No upselling. Clean waiting areas. Starbucks on site. Loaners when needed. More

by k10mil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Jan 29, 2025 -

Longo Lexus responded

Thank you so much for taking the time to share your experience on DealerRater! We truly appreciate your feedback and are glad to hear that you were pleased with our professionalism and honesty. It’s important to us to offer a service that’s transparent and free from upselling, and we’re happy to know that our clean waiting areas, on-site Starbucks, and loaner vehicles made your visit more enjoyable. Team Longo Lexus

January 29, 2025

Very nice , clean and organized place. Customer service is excellent. Well informed service advisor. It’s a pleasant place to visit. More

by Espalma903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Jan 29, 2025 -

Longo Lexus responded

Thank you for taking the time to leave such a thoughtful review on DealerRater! We truly appreciate your kind words about our clean and organized space, as well as our excellent customer service. We're so glad you had a positive experience with our well-informed service advisor. It's always our goal to provide a pleasant environment for our customers, and we're glad that was reflected in your visit. Team Longo Lexus

January 29, 2025

Longo Lexus truly goes above and beyond to make you feel welcomed. From the moment you walk in, the staff is friendly and helpful. Their service advisers are knowledgeable and always make sure to take care More

by asoueidan69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Kelly Yang, Edgar Anzaldo, James Dahlstein
Report | Print
Jan 29, 2025 -

Longo Lexus responded

Thank you so much for your kind words and thoughtful review! We're so glad to hear that your experience at Longo Lexus has been nothing short of exceptional. Our team works hard to make every visit as welcoming and convenient as possible, and it’s fantastic to know that the loaner vehicle service has made a difference for you. Your recommendation means the world to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!

January 28, 2025

Supper easy to work with this dealer. Very organized and good price for the car compares to other dealers. More

by Yuki Ho
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Tenorio
Report | Print
Jan 28, 2025 -

Longo Lexus responded

Thank you for the great feedback! We’re so glad to hear that you found the process easy and that you were happy with both our organization and pricing. We always strive to offer the best deals, and it’s awesome to know it made a difference for you. We look forward to working with you again in the future! Team Longo Lexus

January 26, 2025

Longo not only has the biggest inventory in So Cal… they have the best customer service by far!! More

by karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Lo
Report | Print
Jan 27, 2025 -

Longo Lexus responded

Thank you for your awesome review! We’re proud to have such a great inventory and, most importantly, to provide the best customer service in SoCal. We truly appreciate your feedback and look forward to continuing to deliver excellent experiences for you! Team Longo

January 26, 2025

They are quick and fast what I expected, friendly staffs ,clean and comfort environment very well More

by Judy.pong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Report | Print
Jan 27, 2025 -

Longo Lexus responded

hank you for your kind words! We’re glad to hear that you had a quick, efficient experience and felt comfortable in our clean and friendly environment. We strive to make every visit as pleasant as possible, and we truly appreciate your feedback. Looking forward to serving you again soon! Longo Lexus Svc Center

January 25, 2025

Always very attentive and clearly communicate any repairs needed. Approximate costs and possible options are also discussed. Ultimately very happy with their service. More

by MH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Jan 27, 2025 -

Longo Lexus responded

Thank you so much for your feedback! We’re glad to hear that our team has been attentive and clear in communicating repairs, costs, and options. Providing transparent service is important to us, and we’re happy to know you’re ultimately pleased with your experience. We look forward to continuing to serve you! Team Longo Lexus

January 23, 2025

Rene provided excellent service. Prompt, responsive and very attentive to my concerns. He was very helpful More

by Cathee1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Report | Print
Jan 23, 2025 -

Longo Lexus responded

Thank you for your thoughtful review! We’re thrilled to hear that Rene provided you with excellent service. It's wonderful to know that he was prompt, responsive, and attentive to your concerns. We pride ourselves on delivering the best experience, and it sounds like Rene truly made a positive impact. Longo Lexus

January 22, 2025

we have not used the car since we got it back but was very happy dealing with Mr. Wong. always checking how everything was. More

by i don’t have any
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Jan 22, 2025 -

Longo Lexus responded

We’re glad to hear that Mr. Wong provided excellent service and kept you updated throughout the process. We hope you enjoy your vehicle when you’re able to use it! Your satisfaction is important to us, and we appreciate your kind words. Team Longo Lexus

January 20, 2025

I was given a lot of technical information about the car and I really appreciated that. More

by renee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Dahlstein, Tomson Diep
Report | Print
Jan 20, 2025 -

Longo Lexus responded

Thank you so much for taking the time to leave a review on DealerRater. We truly appreciate your kind words and am glad that the technical information provided the team, about your car was helpful to you. Enjoy what you drive - Team Longo Lexus

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