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Longo Lexus

El Monte, CA

4.9
2,063 Reviews
Call Dealership (626) 652-3381
View Awards

3530 Peck Rd

El Monte, CA

91731

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2,063 Reviews of Longo Lexus

December 23, 2024

Mr. Sergio Orozco provided excellent Customer service. Will recommend to family and friends. Thank you. More

by gfelixdacat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Orozco
Report | Print
Dec 23, 2024 -

Longo Lexus responded

Thank you so much for your kind review! We’re so glad to hear that Mr. Sergio Orozco provided you with excellent customer service. Your recommendation means a lot to us, and we truly appreciate your trust in our team. We look forward to assisting you, your family, and friends in the future! Happy Holidays from all of us @ Longo Lexus

December 23, 2024

It's a good choice because of the fast service and the many cars. And it's close. More

by lee.jungwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Dec 23, 2024 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and please hurry back - Team Longo Lexus

December 22, 2024

Service good and professional . Francis explains very clear to me . He is very knowledgeable and talks to me about my vehicle. Thanks More

by Lai16282002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Dec 23, 2024 -

Longo Lexus responded

Thank you for your kind words! We're glad to hear that Francis provided you with clear and professional service. His knowledge and ability to explain details about your vehicle are truly appreciated, and we're thrilled that he was able to assist you so effectively. We appreciate your feedback and look forward to serving you again! Team Longo Lexus

December 20, 2024

Lexus service always takes care of me and my vehicle with excellent service personal input. I always go away satisfied More

by Cmcb797cxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Dec 20, 2024 -

Longo Lexus responded

Thank you for sharing your positive experience on DealerRater! We're so glad to hear that our Lexus service team consistently takes great care of you and your vehicle. Your satisfaction is our top priority, and it’s wonderful to know that you always leave feeling pleased with the personal attention and excellent service you receive. Team Longo Lexus

December 18, 2024

Discovered a part on garage floor after servicing. Will visit store soon regarding the part. More

by care_4you
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Dec 18, 2024 -

Longo Lexus responded

We sincerely apologize for any inconvenience you may have experienced. Due to the anonymity of your screen name, we’re unable to research this matter in detail or contact you directly. However, our Service Director, Paul Wareham, would like to personally speak with you and address any concerns at your convenience. He can be reached at 626-580-6252 or via email at paul.wareham@longolexus.com. We truly value your feedback and look forward to the opportunity to resolve any issues. Team Longo Lexus

December 18, 2024

Service was friendly and helpful. Sales, finance, and delivery staff were knowledgeable. Any concerns were addressed well. Process was smooth. More

by KPK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rony (Finance), Andrew (Delivery), Peter Zhang
Report | Print
Dec 18, 2024 -

Longo Lexus responded

Thank you so much for sharing your experience! We’re thrilled to hear that our service, sales, finance, and delivery teams were able to assist you in a friendly, helpful, and knowledgeable manner. It’s great to know that any concerns you had were addressed, and that your entire process went smoothly. We truly appreciate your feedback and look forward to serving you again in the future. Please enjoy what you drive and Happy Holidays - Team Longo

December 15, 2024

I was hesitant to bring my car in since its so expensive. Edgar Anzaldo put me at ease. Explained the process and was a great advisor. Thank Edgar. People like him are needed in this type of business. More

by Karmjw
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Dec 16, 2024 -

Longo Lexus responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Edgar Anzaldo was able to put you at ease during your visit. We understand that car repairs can feel intimidating, especially with the costs involved, and we're glad Edgar was there to guide you through the process. We truly appreciate your kind words—people like him make all the difference in this business Team Longo

December 14, 2024

The dealer is very accommodating because a flatbed truck was sent to my house . It was very convenient. The driver Julio was very attentive to my car. He was a very patient person and friendly. More

by watanabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Dec 16, 2024 -

Longo Lexus responded

Thank you for sharing your experience! We’re glad to hear that our flatbed service was convenient for you. We also appreciate your kind words about Julio—it's great to know he was attentive, patient, and friendly while handling your car. We’re proud to have such dedicated professionals on our team, and we truly appreciate your feedback. Team Longo Lexus

December 14, 2024

Practically stress-free buying experience to get good price. Look for Isaac Kim and Andrew. More

by Lexus buyer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaac Kim
Report | Print
Dec 16, 2024 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and delighted Isaac and the sales team @ Longo Lexus took wonderful care of you and your auto care needs. Happy Holidays

December 13, 2024

Kelly Yang at the service department always explain the possible cause of our car trouble and the solution patiently. More

by Laksana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Dec 14, 2024 -

Longo Lexus responded

We're humbled to serve you and happy knowing Kelly and the service team @ Longo Lexus took amazing care of you and your investment (car). Happy Holidays and hurry back

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