Back

Longo Lexus

El Monte, CA

4.9
2,067 Reviews

3530 Peck Rd

El Monte, CA

91731

Directions

By Type

2,067 Reviews of Longo Lexus

June 19, 2021

Edgar Anzaldo provided excellent customer service. He kept us informed as the work progresses on our vehicle. We will highly recommend him to our friends More

by wilsiubee
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Jun 20, 2021 -

Longo Lexus responded

Thank you for the great review! We are happy to hear Edgar provided this level of service during your visit. We strive to keep our valued guests informed while we take care of their vehicles. We hope to see you back at Longo Lexus next time. Drive safe!

June 18, 2021

I have used Longo Lexus sales and service for several years. They do a great job on all aspects of the business. The communication, execution and response to phone appointments is great. The service rep More

by VPerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong, Jennifer Lew
Jun 18, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Longo Lexus, and we couldn't be more grateful for your longtime business. We will be sure to pass along your kind words, and we look forward to working with you for years to come!

June 14, 2021

My former coworkers bought different Lexus at this dealership. They gave me all positive experiences from the sales rep to the manager.. Believe me, Iwas really satisfied with their service. Manger Vi More

by go_helen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Garcia & Josh, Victor Reyes
Jun 14, 2021 -

Longo Lexus responded

Congratulations on your Lexus GX 460! We are thrilled our staff welcomed you into our dealership and provided an exceptional car-buying experience. We will be sure to let the team know you appreciated their help. Thanks for choosing Longo Lexus and we hope you enjoy the ride. Have a great day!

June 14, 2021

Great service in timely manner, service rep John Yang is helpful with great customer service. I had a good experience when I first purchased my car with Jerry Wu. More

by Poohdoi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Wu, John Yang
Jun 14, 2021 -

Longo Lexus responded

It makes our day to hear that you've had great experiences with both our sales and service teams. Thank you for your kind words about John and Jerry! We are lucky to have you as a Longo Lexus customer and look forward to your next visit.

June 14, 2021

I have been visit longo lexus many times .this place is very clean and workers are very nice and really helpful . I wil recommend this dealer More

by Frank shao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Jun 15, 2021 -

Longo Lexus responded

Thank you for the positive review, Frank! We appreciate your feedback and kind words, and we hope to see you again soon! - your friends at Longo Lexus

June 12, 2021

Excellent service, very professional staff, provided accurate time estimate, and kept me updated on cost. Best thing is they sent photos of damage and repairs! More

by scraps09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
Jun 13, 2021 -

Longo Lexus responded

Thank you for reviewing Longo Lexus! We are glad to hear that you received informative service from our team and that the photos were helpful to you. For all of your auto needs, we will be here to assist you!

June 12, 2021

The customer service was amazing!! Rony Parada and Nurul Choudhury are the best of the BEST!! Definitely coming back and sending my friends to buy from Longo Toyota! More

by lluisrlopez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nurul Choudhury , Rony Parada
Jun 14, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! We are so pleased to hear that Rony and Nurul took such good care of you here at Longo Lexus, and we will certainly let them know that you appreciate their help. It means a lot to know that you will recommend us to others, and we look forward to your next visit!

June 11, 2021

Best dealership in California.Over many years I have enjoyed this excellent dealership. Always no hassle, straight talk, honest, great prices Great cars Great dealership More

by Nina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jun 11, 2021 -

Longo Lexus responded

Nina - Your review makes our day! We are happy to hear your continued confidence in the Longo Lexus team to get the job done. It means a lot that our service stands out to you, and we are grateful to have you as a customer. We look forward to seeing you next time. Drive safe and have a great day!

June 10, 2021

The service is good but the wait is too long. Next time I will try to just drop my car and get a ride home. More

by Elchemango
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jun 11, 2021 -

Longo Lexus responded

Thank you for the feedback. Although I am happy to hear we were able to provide exceptional service, I am disappointed our wait time ran longer than expected. I will discuss this with the team so we can improve our efficiency moving forward. If there is anything further you would like to discuss, I would be glad to take your call. Paul Wareham - Service Director - 626-580-6252

Jun 12, 2021 -

Elchemango responded

That's all. Thank you.

June 07, 2021

Edgar Leo use excellent customer service , provided the required maintenance, advised the best options, price and his knowledge is greatly appreciated, I would recommend Edgar for his services More

by rafa.vasquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Jun 08, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Longo Lexus, and we will certainly let Edgar know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

...
163
...