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Longo Lexus

El Monte, CA

4.9
2,278 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,278 Reviews of Longo Lexus

November 26, 2021

Always appreciate Kelly Yang’s excellent customer service with our last minute request for appointment. More

by Laksana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Dec 02, 2021 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for entrusting the team with your auto care needs. Please have the Merriest of Holidays and hurry back - Team Longo

November 26, 2021

I came into get my car serviced, as soon as I came in Mr. Yang had came right up to me and immediately remembered I had needed an oil change. I also needed to also replace all four of my tires! The whole exp More

by Tu.kim61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Nov 29, 2021 -

Tu.kim61 responded

I recommend Kelly Yang to my friends and family. He give excellent service I will alway go to Kelly Yang for my service on my car and my family. I’m 100 percent satisfied. Thank you so much

Dec 02, 2021 -

Longo Lexus responded

We're honored to serve you and please make sure you have the Merriest of Holidays and hurry back - Team Longo

November 25, 2021

Service customer is great and meets customer satisfaction. They keep you posted and updated on your vehicle status. More

by karinaho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Dec 02, 2021 -

Longo Lexus responded

We're honored to serve you and please have the Merriest of Holidays - Hurry back - Team Longo

November 24, 2021

Jennifer Lew was very helpful . She reviewed everything for me and even gave me info for the tech specialist which my last consultant didn’t do More

by Jakipie3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Nov 24, 2021 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater about your visit to Longo Lexus. We're honored to serve you and delighted Jennifer provided a great service experience - Happy Thanksgiving from Longo Lexus

November 24, 2021

Recently took my car for service and David Parada assisted me and he’s honestly the best! He’s so understanding, patient, and handles things in a timely matter. He’s always in communication with you More

by Gizet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie parada , David Parada
Nov 24, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater about your Svc visit to Longo Lexus. Glad to read of the caring attention provided by David. Happy Holidays enjoy your Thanksgiving Day - Team Longo

November 24, 2021

Great service and fulfill my need and job is done within promise time and also gave me extra time to return loan car More

by paulinawangkoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Nov 24, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater and we're honored to serve you - Happy Thanksgiving from all of us at Longo Lexus!

November 24, 2021

Truly appreciated Service advisor Man Wong’s articulate explanation of services to be provided as well as post evaluation. His professional mannerisms were exceptional. The drivers who picked up and retur More

by Alani05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 24, 2021 -

Longo Lexus responded

THANK YOU for sharing this moment with Longo Lexus and DealerRater. We're so delighted to read of the caring attention provided by Man Wong and the team. Call us if you need anything we're always here to take care of you and your auto needs - Happy Thanksgiving from Team Longo

November 23, 2021

Fast processing to get car checked in for service. Positive that they gave me an uber to get home. Did not send uber to get me back to dealership I had to purchase my own uber when told my car was don More

by Gdacumos10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackelyne Martinez
Nov 24, 2021 -

Longo Lexus responded

We're sorry to read about this matter you've posted on DealerRater, we take this matter serious. Because your voice and experience is important to us, we would like to know more of what may have transpired. Please feel free to contact our Guest Relations Dept. and ask for Laura Montes, she's always here to listen. D: 626.580.6134 E: laura.montes@longolexus.com We look forward to hearing back from you

November 23, 2021

Very good service always. Service department may need more training, that is my opinion. I know it is difficult time to find employees. Considering all the circumstances good service. Thanks. More

by Artrahman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nurul Chudury finance department
Nov 23, 2021 -

Longo Lexus responded

We appreciate you sharing your viewpoint on DealerRater and as a guest of Longo's, you must know how important feedback is to our ongoing growth in the auto industry. Because your voice is important, our Guest Relations Dept. would like to hear from you and at your convenience. When calling, ask for Kary Loefler, she's always here to listen D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you - Happy Holidays!

Nov 23, 2021 -

Artrahman responded

Service department inside office everyone was busy on their on work. Customers are waiting to service and have questions. I perceived as shortages of employees. Beside that over all service great.

November 22, 2021

Keep up the good work and stop.wearing masks as the mask does more.harm. More

by tacademia
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 22, 2021 -

Longo Lexus responded

We never want you to go anywhere else but Longo Lexus - Thank you for entrusting the team - Happy Holidays

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