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Longo Lexus

El Monte, CA

4.9
2,276 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,276 Reviews of Longo Lexus

September 01, 2021

Very professional and good sales people l would recommend your dealership to my friends and family l enjoy our Lexus and I am very happy More

by lmlduran lou duran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio, Sergio Orozco
Sep 01, 2021 -

Longo Lexus responded

From all of us @ Longo Lexus - we're honored to serve you. We'll make sure Sergio receives a copy of this review, I know it's going to make his day, it certainly has made ours @ Longo. Enjoy what you drive and welcome to the Longo's Family

August 31, 2021

Service rep was helpful and friendly. Car valet was courteous. I enjoyed the Coffee and pastry. The cashier was friendly and helpful. The dealership was clean. More

by Wmfoxcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana, Jackelyne Martinez
Aug 31, 2021 -

Wmfoxcpa responded

Service rep was helpful and friendly. Car valet was courteous. I enjoyed the Coffee and pastry. The cashier was friendly and helpful. The dealership was clean.

August 29, 2021

David was very professional and knowledgeable of the service needed. Thank you More

by Aliciamaes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Aug 30, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater and appreciate your efforts in recognizing one of our team members, David. Make it a great day and hurry back - Team Longo

August 29, 2021

Person at the podium for my Lexus car rental was rude, he was very short with me and didn’t even use full sentences to explain things. My service person, Kelly Yang, was also rude. I’ve dealt with him before More

by Ghunt
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelly Yang
Aug 31, 2021 -

Longo Lexus responded

We appreciate your bringing this matter to our attention and would like to extend our sincere apology for your less-than-satisfactory visit. We do spend a considerable amount of time training all our employees the importance of our guest and sorry you didn't get to witness this during your visit. Your feedback has been shared with our Service Management team. If in the future, you need to discuss any questions or concerns about your service visit, please do not hesitate to talk with a manage on duty, they're always here to listen. Have a wonderful rest of the week

August 29, 2021

Edgar is my service supervisor and he always takes great care of my vehicle. I highly recommend Edgar and his group of experience people that work there. More

by steven1f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Aug 30, 2021 -

Longo Lexus responded

Thank you for taking the time to share your viewpoint on DR and delighted to read of the caring attention provided by Edgar. Make it a great day and hurry back - Team Longo

August 27, 2021

Very polite and professional staff! Would recommend to everyone I know! More

by laraj326
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Maragay
Aug 27, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater and enjoy what you drive - Team Longo

August 27, 2021

Linda was awesome! She understood what I needed and found the car I needed and had the deal done in 30 minutes! My best experience ever! More

by utmansfs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Hur
Aug 27, 2021 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus with your auto care needs. Enjoy what you drive and welcome to the Longo Family

August 25, 2021

Fantastic service ! Easy and fast pick up/drop-offHelp Fantastic service ! Easy and fast pick up/drop-off Help was smooth with the car and I got some free advice for future scheduled service More

by GmailLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Aug 25, 2021 -

Longo Lexus responded

From all of us @ Longo Lexus, we're honored to serve you and delighted to read of the caring attention provided by David Parada. Have a great rest of the week - Team Longo

August 25, 2021

Great service. Clean attentive service.Absolutely Great service. Clean attentive service. Absolutely satisfied with the service received. Had my car detailed & it looks beautiful. The carpets, t More

by Gloria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Aug 25, 2021 -

Longo Lexus responded

Thank you so much Gloria for taking time out of your day to post this wonderful review on DealerRater. From all of us @ Longo Lexus, we're honored to serve you and please hurry back - Team Longo

Aug 27, 2021 -

Gloria responded

Thank you

August 25, 2021

Everyone was super nice and it was a seamless and hassle free experience. Would definitely take any Lexus for dealer maintenance or repairs to Longo. More

by Mr.skrappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen, Robin Ho, Dennis Lo, Jennifer Lew
Aug 26, 2021 -

Longo Lexus responded

Thank you Sir, for taking time out of your day to post your visit @ Longo Lexus on DealerRater. Delighted to read of the caring attention both Robin, Jennifer and the team provided. Make it a great day, stay well and hurry back - Team Longo

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