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Longo Lexus

El Monte, CA

4.9
2,092 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,092 Reviews of Longo Lexus

April 30, 2019

Very Helpful, and super easy!! Hieu Van Le has excellent customer service and really help the process of trade-in be super smooth. Explain everything very detailed. Effortless proce More

by Juli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hieu Le
Apr 30, 2019 -

Longo Lexus responded

Good Morning Juli, Thank you so much, for your efforts in recognizing one of our employees Hieu Le, at Longo Lexus. We know you have many choices when selecting a brand / dealership and we're all very honored you've chosen Longo / Hieu for you car care needs. Welcome to our Family! Kary Loefler Guest Relations Director

April 29, 2019

Difference between downpayment and drive off There is a significant difference between terms 'down payment' and 'drive off'. This is something that sales people are more knowledgeable than anyone More

by Rater
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sergio Orozco
May 01, 2019 -

Longo Lexus responded

Good Afternoon Ms. Suh, My name is Kary Loefler, Guest Relations Director for the campus. It does sadden us to read of the ill feelings you have about our company but, certainly appreciate you allowing me this opportunity to research and respond via DealerRater. Kevin Holley, our Sales Manager has been trying to reach you to discuss this matter further but has been unsuccessful. The quote that Sergio had offered you, via email was the incentive during your negotiations with him on April 17, 2019. Please know we're here to answer any/all questions you may have about vehicle availability/pricing. Mr. Holley can be reached at 626.580.6271 or kevin.holley@longolexus.com. We wish you all the best. Kary

April 08, 2019

Very patient and good no pressure sales man Mathew sold me and my lady jannette a beautiful gs 350 sport f Lexus very happy with purchase and he was very patient and no pressure .funny guy good More

by Felix tall guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio orozco finance guy good job, Sergio Orozco, Matthew Yeung
Apr 08, 2019 -

Longo Lexus responded

Happy Monday and THANK YOU so much for this awesome review. WOW what a great vehicle and an wonderful salesman in Matthew and the team. Make it a great day and hurry back! Team Longo Lexus!

February 27, 2019

BEST Experience! Hieu was very helpful, had the best first experience here at Lexus. I definitely recommend him for any trade-in experience. Effortless process, thank More

by martinb74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hieu Le
Feb 27, 2019 -

Longo Lexus responded

Thank you so much for taking time to post/share your experience while visiting Longo Lexus. Keep spreading the word about Hieu/Longo we can never have enough business. Team Longo

February 11, 2019

George Kantanto 5 stars Return customer. Worked with George Kantanto, internet sales manager on another lease. Deal agreed upon in less than 10 minutes. Straight forward, no More

by michaellee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
Feb 11, 2019 -

Longo Lexus responded

Hello michaellee, Thank you so much for sharing your experience with all who follow Dealer Rater! Keep spreading the word about Longo Lexus. Love Longo Lexus

January 23, 2019

Incredible Trade-In Experience This is my second experience at Longo in 10 years, and they still maintain an amazing car buying experience. Everyone is super helpful, knowledgeable, More

by KGirly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lo, Hieu Le
Jan 23, 2019 -

Longo Lexus responded

Hi KGirly, It's Longo Lexus wanting to say *** CONGRATULATIONS *** glad to read that everyone took wonderful care of you. Make it a great day and keep spreading the word about Longo Lexus! Jessica Galvan Guest Relations Supervisor D. 626-580-6268 E. jessica.galvan@longotoyota.com

January 15, 2019

Thank you Anthony A special thank you to Anthony Nguyen. We just brought home our new RX350. While shopping for a new car I reached out to many dealers. Anthony was the More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen
Jan 15, 2019 -

Longo Lexus responded

Hello Happy Customer, Thank you for the awesome review! I am so pleased to read of the caring attention provided by Anthony. We know you have many choices when selecting a brand/dealer and were honored you have chosen Longo Lexus! Congratulations and keep spreading the word about Longo Lexus. Jessica Galvan Guest Relations Supervisor D. 626-580-6268 E. jessica.galvan@longotoyota.com

December 27, 2018

Great experience Glad I decided to come to Longo Lexus. Car shopping is such a head ache but luckily I was helped by an amazing team that made this experience a great More

by Nancymo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Johiro, Hieu Le
Dec 27, 2018 -

Longo Lexus responded

Hello Nancymo, THANK YOU so much for your feedback. I will be sharing your comments with Hieu and Steve. We certainly appreciate you sharing your experience with all of those who follow DealerRater From all of us here at Longo Lexus - Welcome to our Family! Jessica Galvan Guest Relations Supervisor D. 626-580-6268 E. jessica.galvan@longotoyota.com

December 12, 2018

Great sales men, no hassles. Had a great experience. Worked very closely with leasing contract to make it happen. Will recommend people to come and check this dealership! Thank yo More

by Cowboys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes, Hieu Le
Dec 12, 2018 -

Longo Lexus responded

Hello Cowboys, THANK YOU so much for your feedback. I will be sharing your comments with Victor and Hieu. We certainly appreciate you sharing your experience with all of those who follow DealerRater. Welcome to our Family! Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

December 02, 2018

George Kantanto is the best!!! If you are looking for a new Lexus and looking for the lowest price possible don't bother looking anywhere else. Go straight to Longo Lexus and look More

by Leo D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
Dec 03, 2018 -

Longo Lexus responded

Hi Leo D, THANK YOU so much for this DealerRater posting and more importantly CONGRATS on your vehicles. All of us here at Longo are very honored you've chosen us for your car care needs. Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

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