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Longo Lexus

El Monte, CA

4.9
2,092 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,092 Reviews of Longo Lexus

September 01, 2018

Exceeded Expectation by Salesperson and Dealership George Kantanto provided us with exceptional service with care, warmth and respect. We drove 50 plus miles to Longo because when George first reached More

by Gina456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
Sep 04, 2018 -

Longo Lexus responded

Hello Gina456, THANK YOU so much for this DealerRater posting and more importantly CONGRATS on your vehicle. All of us here at Longo are very honored you've chosen us for your car care needs. Cant wait to share your comments with George. Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

August 28, 2018

Only trusted salesman I’ve purchased multiple vehicles from Longo Lexus in the past 3 years and I always look for Victor Reyes. He’s easy to talk to and also professional, More

by PSia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tran, Victor Reyes
Aug 28, 2018 -

Longo Lexus responded

Good Morning and what a great way to start my day. Hi my name is Kary Loefler, Guest Relations Director for Longo Lexus. I cannot wait to share this review with the team members you've listed above. Make it a great day and welcome to the Longo Lexus Family! Team Longo

August 28, 2018

So pleasant This by far was the BEST dealership I ever been to that includes your salesmen they are what us customers enjoy we felt speacil thank you! More

by german1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Winiecke, George King
Aug 28, 2018 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater. Congratulations on your new Lexus from Longo Lexus. Team Longo

August 26, 2018

Will definitely do business with him again From the time i got in Longo Lexus till I got out Victor Reyes provided EXCELLENT customer service! I went in expecting to buy a used car but ended up More

by Arnoldwee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Aug 27, 2018 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU so much for posting your experience on DealerRater. I cannot wait to share this with Victor, I know it will make his day, it certainly has made mine. Welcome to the Longo Lexus Family! Kary Loefler Guest Relations Director

August 20, 2018

Longo makes it easy Great experience with Longo and our salesperson Anthony. He was patient and was willing to work with my wife and I on budget. Don’t waste your time at More

by Dying2Live
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen
Aug 20, 2018 -

Longo Lexus responded

LOVE * LOVE * LOVE this photo Nice Job - Hi my name is Kary Loefler, Guest Relations Director for Longo Lexus boy did this review make my day. Thanks for putting a smile on my face and welcome to the Longo Lexus Family! Kary

August 16, 2018

Be careful when buying certified preowned from this dealer. Always look over the entire car with attention to detail. Once Longo gets your money, they treat you like crap. I wished I had taken the time to look More

by lexusbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Nguyen, Derek Nguyen
Aug 18, 2018 -

Longo Lexus responded

Hello lexusbuyer, My name is Jessica Becerra, Guest Relations Supervisor for the dealer. On behalf of all of us at Longo please allow me to apologize for your experience. We pride ourselves on our guest service and I am sorry to read that we fell short of our usual standards during your visit. I would greatly appreciate the opportunity to discuss this matter with you directly so I can address your concerns more specifically. Please contact me at 626-580-6268 or you may email me at: jessica.becerra@longotoyota.com Hope to hear from you soon. Jessica Becerra

August 13, 2018

Perfection Fast great service no pressure environment Anthony was great will be back soon to get another Lexus this is the only place we will patronize More

by Teejohnson2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen
Aug 13, 2018 -

Longo Lexus responded

Hello Teejohnson2, CONGRATULATIONS on your new Lexus! We are glad to read that Anthony took great care of you. We definitely appreciate your business and look forward to seeing you for your first service. Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. Jessica.becerra@longotoyota.com

August 12, 2018

That’s why I keep coming back Victor always provides exceptional service whether it’s in person, text or phone calls. He’s on top of his game even if he has multiple customers wait More

by Psstganda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Aug 13, 2018 -

Longo Lexus responded

Hello Psstganda, THANK YOU so much for your feedback. I will be sharing your comments with Victor. We certainly appreciate you sharing your experience with all of those who follow DealerRater From all of us here at Longo Lexus - Welcome to our Family! Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

August 08, 2018

Bought five cars Nothing but Good.Great salesman and, I would probably give him six stars if could but there’s on five stars Lol.Victor Reyes is great honest man and t More

by Buff guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes, Francis Saldana
Aug 08, 2018 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for posting this awesome DealerRater review about a few of our team members, Victor/Francis. I couldn't agree with you more, they are certainly two team members, that really believe in the Longo Culture in taking care of one guest at a time. Make it a great day and keep spreading the word about Longo Lexus, we can never have enough business. Team Longo

August 06, 2018

Long time customer! My husband and I have bought many cars from Longo El Monte because of the awesome service and convenience. They go out of the way to make us feel as More

by Ramos2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Winiecke, Hieu Le
Aug 06, 2018 -

Longo Lexus responded

Thank you so much for posting this awesome review on DealerRater. I'm so delighted to read of the caring attention provided by Hieu Le / Jeff Winiecke. Make it a great day and welcome to the Longo Lexus Family! Team Longo

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