Longo Lexus

Long time customer! My husband and I have bought many cars from Longo El Monte because of the awesome service and convenience. They go out of the way to make us feel as My husband and I have bought many cars from Longo El Monte because of the awesome service and convenience. They go out of the way to make us feel as important and well taken care of as much as possible without the fluff and nonsense. The focus is on the right deal, service and experience. Today Hieu Van Le took care of us as we bought out our lease. He’s a Nice guy and sharp. We’ll definitely look him up next time! its the experience that brings us back to Longo every time, not the car. We can buy a car anywhere. More

Took so long to get the job done It took 6 weeks to fixmy front and back bumper. The fixing took only two and half, but the rest of the time, my car was just sitting there. the estima It took 6 weeks to fixmy front and back bumper. The fixing took only two and half, but the rest of the time, my car was just sitting there. the estimator from collision center made a mistake for my car. I don’t know how. They had me wrote down and verbally discussed what we need to fix, but after I dropped my car off for repair, she called me and told me that she made the wrong estimate. She needs to submit new estimate to my insurance. Next week, she went vacation and it took about another two and half to resubmit new estimate. I have to pay my own rental and I informed her about that. Overall, i felt like they don’t care. The estmators are very bad with communicating with customers and giving updates. Every time i call them , they are busy so i left the message, they never called me back. I called again, still ask me to leave a message, i called them at least one a week to get update on my car because I didn’t call them in the beginning and it took them three weeks to submit my new estimate. Every time, the guy told me that he will call me back tomorrow to give updates, never called me back. Even to pick up my car, he told me he will call me in the morning once the car is wash and the car will be ready by noon. Until 1230, he didn’t call me so i called them. The car is ready to pick up so i made reservation to pick up my car at 1330. I went there and the lady from front desk finished the paper work and payment in like 10 minutes. Then i have to wait another 20 minutes just to go around my car with estimator who was on lunch. If you made a reservation, you should be here. i would give no star at all if i could. Even worst, they trying to blame my insurance, my insurance responded within 3 business days and I received the email separately every time. They told me that they submitted paper work to my insurance. More

Dedicated Lexus- Longo Employee David Cheung patiently spent his time with us in answering all of our queries. So, we bought our New Lexus RX 350 this early without hesitancy. Our ex David Cheung patiently spent his time with us in answering all of our queries. So, we bought our New Lexus RX 350 this early without hesitancy. Our experience with him was exceptional! He even helped us get discount from the parts/service department after a week we purchased our favorite car . David Cheung, we appreciated every second you spent with us! You are Phenomenal! Longo should be proud of having you! More

Great experience and Anthony was amazing! My parents and I were looking for cars and Anthony made the experience so great and he was so helpful and patient. Again, great experience and Anthony My parents and I were looking for cars and Anthony made the experience so great and he was so helpful and patient. Again, great experience and Anthony was top notch! More

Helpful, friendly, careness He is the saleman who is careness and helpful, friendly... Good explaination and details, patient,................... I would recommend him to my fa He is the saleman who is careness and helpful, friendly... Good explaination and details, patient,................... I would recommend him to my family and friends. I already planned to come back get other car for my cousin. More

Always a great experience at Longo Anthony and James are my primary contacts at Longo. My experience with them is always friendly and efficient. They take care of all the arrangements b Anthony and James are my primary contacts at Longo. My experience with them is always friendly and efficient. They take care of all the arrangements before I even step into the dealership. Would recommend them to anyone. More

George is awesome Everything great. George very thorough. Car clean wish you were closer to the desert . George taught me how to use the special functions. The mouse Everything great. George very thorough. Car clean wish you were closer to the desert . George taught me how to use the special functions. The mouse pad very sensitive to touch. More

Great customer service I apppreciate all of the helpful service I received from George Kantanto. From start to finish George made buying my car a breeze. The price was gre I apppreciate all of the helpful service I received from George Kantanto. From start to finish George made buying my car a breeze. The price was great and the buying process was easy. More

Great, fabulous and PERFECT VERY knowledgeable and friendly personnel. Have used this dealer since the early 90s and have never had an issue. Why would you go anywhere else? VERY knowledgeable and friendly personnel. Have used this dealer since the early 90s and have never had an issue. Why would you go anywhere else? More

Great Service! The dealership is a fantastic one to do business with. George Kantanto was a wonderful salesman to work with as well! He was patient and supportive The dealership is a fantastic one to do business with. George Kantanto was a wonderful salesman to work with as well! He was patient and supportive throughout the process of leasing our new Lexus. He helped us find the car that was best for our needs, then found what we were looking for in an upcoming shipment. He stayed in touch with us to let us know the status of the car as well. Everything was done quickly and efficiently so that there was as little waiting as possible to drive the car off the lot. This is our second lease with George and I'm certain we'll be back for our third! More