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Longo Lexus

El Monte, CA

4.9
2,323 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,323 Reviews of Longo Lexus

August 18, 2021

Francis exceeded all expectations when explaining the service to be prefomed on my car More

by Forchicky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldania
Aug 19, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater. We're always honored to serve you - Team Longo

August 17, 2021

Linda Hur and Stephen Tran are my to go Sales person and finance person. They make purchasing vehicle so easy and pleasant. More

by Steventran305
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Hur, Stephen Tran
Aug 19, 2021 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater about your visit to Longo Lexus. We are delighted to read your experience with Linda Hur and Stephen Tran were excellent. Have a wonderful day and enjoy your beautiful new vehicle - Team Longo

August 17, 2021

Love this dealership service department! Will not be taking my Lexus anywhere else More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Aug 17, 2021 -

Jim responded

Thank you Longo Lexus!

August 14, 2021

Facility is very clean, and follow all the covid safety guidelines. Sales is friendly and very helpful. Good selection on all the models and fair pricing. More

by Kev_chen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lo
Aug 16, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater and we're honored to serve you - Enjoy what you drive and please stay safe - Team Longo

August 14, 2021

This dealership is amazing! They have an underground showroom with a variety of vehicles to choose from. More

by Troy Jackson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen in finance great guy, Jackson Le
Aug 14, 2021 -

Troy Jackson responded

Thanks again for making the process quick and easy.

August 13, 2021

Great buying experience with Ray Huang, the Digital Sales Manager. My new lexus was dropped off by a friendly crew as well. More

by rtonthat1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Huang
Aug 13, 2021 -

Longo Lexus responded

Thank you for the kind message on DealerRater and appreciate your efforts in recognizing one of our team members @ Longo Lexus - Ray Huang. Enjoy what you drive and welcome to the Longo Family

August 13, 2021

Mr Wu was very professional, courteous, and clear. He was thorough in explaining all the options and worked on our shopping needs. More

by sjleeclee
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Wu
Aug 13, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater about your visit to Longo Lexus. We know you have many choices when selecting a brand | dealer and honored you've chosen Longo to handle your auto care needs. Have a wonderful weekend and welcome to the Longo family

August 13, 2021

Great service. Quick quality work. Jen Lew was very helpful and professional. More

by jmunoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Aug 13, 2021 -

Longo Lexus responded

Thank you so much for the shout out on DealerRater about your visit to Longo Lexus and delighted to read of the caring attention provided by Jennifer Lew. Make it a great day and hurry back - Team Longo

August 12, 2021

Great service, great people and always very helpful and friendly,specially Rene Reynoso always very kindness. More

by Alejandro.Segoviano
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Aug 12, 2021 -

Longo Lexus responded

Thank you so much for the 5-Star Dealer Rater review about your visit to our campus (Longo Lexus) and for the kind words you've mentioned about Rene. I will certainly make sure he receives a copy of this, I know it's going to make his day. Hurry back - Team Longo

Oct 15, 2021 -

Alejandro.Segoviano responded

Yes the review it’s my, and l was yer happy with the service provided by Rene Reynoso and his team. I’m always very happy with the great service that Longo Lexus provide all the time to their customers, and Rene Reynoso always make the extra mile to his guests. I always recommend Longo as a great dealer and as a great place to buy a car and make business for the integrity and honesty. Thank you! Bye bye

August 11, 2021

The overall service & staff are very good. However, there certain things on the final paper of service that were denied, that indicates I requested which I did not, but denied by Yang, and we’re not explain More

by Dogo1
Recommend Dealer
Yes
Employees Worked With
John Yang
Aug 12, 2021 -

Longo Lexus responded

Thank you for talking with Kelly Yang today and extending our sincere apology on your last visit. If you do ever have any questions or concerns, please do not hesitate to contact Kelly, he's always here to listen. D: 626.652.3361 E: kelly.yang@longolexus.com

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