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Longo Lexus

El Monte, CA

4.9
2,295 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,295 Reviews of Longo Lexus

June 27, 2021

Anthony is a great salesperson. He is very friendly and easy to work with! More

by tonynjennyw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen
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Jun 28, 2021 -

Longo Lexus responded

Thank you for the excellent feedback. We're happy to hear Anthony and our team were able to demonstrate our commitment to great service and provide a seamless car-buying experience. Enjoy the new ride! - Longo Lexus

June 27, 2021

Good service, very courteous. Very professional. Will recommend to others More

by Venkatraji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
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Jun 27, 2021 -

Venkatraji responded

Very happy with the service

Jun 27, 2021 -

Venkatraji responded

Very professional

Jun 27, 2021 -

Longo Lexus responded

Thank you for the outstanding review and five-star rating! We're thrilled to hear that you enjoyed your experience with the Longo Lexus team, and we hope to have the pleasure of working with you again down the road. Safe travels!

June 27, 2021

Jackson and Stephen helped making my first time buy such a smooth experience! Superb customer service that exceeded my expectations. More

by T.Vy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Le, Stephen Tran
Report | Print
Jun 28, 2021 -

Longo Lexus responded

Thank you for the wonderful review and for trusting the Longo Lexus team with your first-ever vehicle buying experience! We're so glad to hear we exceeded your expectations. We appreciate your business and wish you many safe and happy miles in your new car!

June 26, 2021

Love my service consultant Jim Palmer. Been working with him for 20+ years. Explains everything clearly and provides honest recommendations (without making me feel stupid) about the mechanics of my vehicle More

by Madokoro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Jun 28, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Longo Lexus, and we will certainly let Jim know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

June 26, 2021

Very good, service manager was friendly and nice. She was accomodating to my request. I will recommend this service center but the price is too high for an oil change compared to other dealer. More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Report | Print
Jun 28, 2021 -

Longo Lexus responded

Linda - We are grateful for your business and kind feedback. It's our goal to keep our prices competitive so we do appreciate you bringing this to our attention. Thank you again, and if there is anything further you would like to share, please don't hesitate to give me a call. Clement Cisneros - Service Manager - 626-580-6206

June 25, 2021

Best experience ever!! In and out deal . Angelica Ugalde very professional, she helps me and answer all my questions and doubts. More

by el_tapir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica Ugalde
Report | Print
Jun 25, 2021 -

Longo Lexus responded

We can't ask for better feedback than this! Thank you for posting about your purchasing experience working with Angelica. All of us at Longo Lexus are grateful for your business and we hope that you are enjoying your new vehicle.

June 23, 2021

They were always so polite and organized. Really appreciate the professionalism More

by Nellie Perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Jun 24, 2021 -

Longo Lexus responded

Hello Nellie! We are thrilled we could provide a five-star experience while you were visiting. All of us at Longo Lexus appreciate having you as a customer and hope to see you soon. Take care!

June 23, 2021

My Lexus RX 350 window noise was fixed but left with dirty grease print on widow. It was very clean when brought in. More

by Michael
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rudy
Report | Print
Jun 23, 2021 -

Michael responded

My Lexus should be returned clean.

Jun 24, 2021 -

Longo Lexus responded

Michael - While I am pleased we were able to assist with your window repair, I am sorry to hear you were disappointed your Lexus wasn't cleaned. We want to make sure we are going above and beyond for our guests, so I will discuss your feedback with the team. Please reach out and let me know if there is anything else I can help with. Thank you, Clement Cisneros - Service Manager - 626-580-6206

June 19, 2021

Edgar Anzaldo provided excellent customer service. He kept us informed as the work progresses on our vehicle. We will highly recommend him to our friends More

by wilsiubee
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
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Jun 20, 2021 -

Longo Lexus responded

Thank you for the great review! We are happy to hear Edgar provided this level of service during your visit. We strive to keep our valued guests informed while we take care of their vehicles. We hope to see you back at Longo Lexus next time. Drive safe!

June 18, 2021

I have used Longo Lexus sales and service for several years. They do a great job on all aspects of the business. The communication, execution and response to phone appointments is great. The service rep More

by VPerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong, Jennifer Lew
Report | Print
Jun 18, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Longo Lexus, and we couldn't be more grateful for your longtime business. We will be sure to pass along your kind words, and we look forward to working with you for years to come!

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