Longo Lexus

Advisor Kelly was very accommodating with immediate appointments. He is very knowledgeable about his job and very pleasant to talk to. appointments. He is very knowledgeable about his job and very pleasant to talk to. More

Excellent, Fast, and Friendly service. Always leave here with a smile and washed and /or polished car. Always leave here with a smile and washed and /or polished car. More

Great service, great people. I have been a customer since buying my first car with them in 2005. I have been a customer since buying my first car with them in 2005. More

Longo Lexus provides exceptional, helped me get a new vehicle within a short time frame. vehicle within a short time frame. More

Longo Lexus provided a consistent level of exceptional customer service throughout the transaction. Gary Littleton was very professional! customer service throughout the transaction. Gary Littleton was very professional! More

Everyone is always professional, courteous, and knowledgeable. I would, and have, recommended this dealership to others. My brother in-law recently bought his RX350 from there. knowledgeable. I would, and have, recommended this dealership to others. My brother in-law recently bought his RX350 from there. More

I purchased a Lexus RX 350 from Longo Lexus. My salesperson was Monica and she went above and beyond to provide expert service. She even came in on her day off to help me find a vehicle. I think My salesperson was Monica and she went above and beyond to provide expert service. She even came in on her day off to help me find a vehicle. I think she should be promoted for being such a dedicated employee. She’s definitely an asset to Longo Lexus. 😊 More

Regarding Longo service department, the process to book appointments and get a loaner was efficient. The actual fixing of my car was not. I’ve had the same issue with the car since it was on warranty, st appointments and get a loaner was efficient. The actual fixing of my car was not. I’ve had the same issue with the car since it was on warranty, stereo turns off and screen turned purple then black. They could not figure out the problem until recently when my screen went complete black and had an error message. Problem? It was the stereo unit. Rep was already quoting over $4k even before they looked at the car. It ended up being $4.8k. I didn’t feel I needed to pay this since I did my part and took it while on warranty. Rep called Lexus Corp and he let me know they would only cover 50% of the cost, I guess I should be grateful right? I’d be paying at least $2.5k. The process of getting this fixed didn’t seem orthodox but I was told Lexus no longer produces the part needed, only refurbished is available from third party. I later took my car to mechanic who is Lexus trained and has his own shop. It was the exact same process and it cost me $1.18k. Longo was my go to place but I was disappointed that it took from 2016 until now to let me know what the real problem was and that the Lexus Corp would not own it and just fix my car. Times are tough and the fact that the job cost thousands less with someone else is ridiculous. The radio unit comes off in less than 5 minutes, I witnessed it myself. It’s going to take a couple of days more with my current mechanic but I’m saving $3.7k with him. The math doesn’t make sense to me. I’ve been quoted less for bigger jobs at Longo. Pricing seems arbitrary to me. Also, my wife needs a new car. Prior to us leaving the Lexus service area we walk over to the sales floor. There were at least 5 sales reps on the floor. We had our toddler with us as well and clearly visible to them. We were opening floor models and taking a look. None of the men there bothered to assist us. We just left, guess sales must be going great. More

We are returning customers. This was the second time we’ve purchased a vehicle at Longo Lexus. Jerry was very helpful in helping us find the vehicle that we wanted. Great ser This was the second time we’ve purchased a vehicle at Longo Lexus. Jerry was very helpful in helping us find the vehicle that we wanted. Great services. More

We feel Longo Lexus is the best dealership around. This is the 2nd time we have purchased a vehicle at Longo. Everyone was very helpful. This is the 2nd time we have purchased a vehicle at Longo. Everyone was very helpful. More