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Longo Lexus

El Monte, CA

4.9
2,067 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,067 Reviews of Longo Lexus

November 20, 2024

Was there for 1 year 10k miles service. The service advisor Man was great. Highly recommended. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 20, 2024 -

Longo Lexus responded

Thank you for all the trust you have in our dealership (Longo Lexus) and team (Man W). Make it a great day and hurry back

November 19, 2024

David was great in making sure my service experience was a great one. He updated me on the status of my vehicle and also arrange a ride for me to and from the dealership. More

by Mikem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Nov 19, 2024 -

Longo Lexus responded

Thank you for sharing your experience! We're so glad to hear that David made sure your service experience was a great one. It's wonderful that he kept you updated on the status of your vehicle and arranged a ride for you to and from the dealership Hurry back - Team Longo Lexus

November 17, 2024

Service Consultant,James Dahlstein, was excellent in making sure that my service to my vehicle was a great experience . He made sure to keep me updated about the status of my vehicle and helped me throu More

by natalie.alvarado323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones, James Dahlstein
Nov 18, 2024 -

Longo Lexus responded

Thank you for sharing your experience! We're so glad to hear that James Dahlstein provided you with excellent service and kept you informed throughout the process. It's great to know he was there to help, especially in an emergency situation. We truly appreciate your recommendation, and we'll be sure to pass along your kind words to James - Longo Lexus

November 11, 2024

Thank you very much for helping me out. I really appreciate you for coming to get me at the end appointment More

by Uly.1776
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Nov 11, 2024 -

Longo Lexus responded

Thank you for your thoughtful feedback! We're so glad we could assist you and make your experience at Longo Lexus Service Center more convenient. It was our pleasure to come get you at the end of your appointment, and we truly appreciate your kind words.

November 08, 2024

Work that I was charged for during the 110,000 mike service was not done (2nd time). Instead of being proactive in solving the problem I was treated like I was the problem. This is the only dealership More

by Msescobar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Man Wong
Nov 08, 2024 -

Longo Lexus responded

Please accept our sincerest apologies for any inconvenience you’ve faced. Our Service Managers attempted to reach you today, November 8, 2024, but unfortunately, were unable to connect. They have left their contact information, and we’d greatly appreciate the opportunity to discuss this matter with you and at your convenience. Team Longo

November 08, 2024

Their staffs are super friendly and helpful, nice waiting room with all hot and cold drinks if you choose to wait onsite. Smooth and quick pick up a loaner if you can’t wait there. More

by Amie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Nov 08, 2024 -

Longo Lexus responded

Thank you for sharing your experience with us! We’re so glad to hear that you found our staff friendly and helpful and that you enjoyed our waiting room amenities. We strive to make every visit as comfortable as possible, whether you choose to wait with us or take advantage of our loaner vehicle options. Your feedback is truly appreciated, and we’ll be sure to share your kind words with our team. Team Longo Lexus

November 08, 2024

Excellent customer service and very knowledgeable of the vehicles they maintain. They are able to answer all questions and try their best to have it done within time. More

by daddyekim3515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Nov 09, 2024 -

Longo Lexus responded

Thank you for being the most important part of our business and have a wonderful weekend - Team Longo Lexus

November 08, 2024

Very pleasant experience every time i bring my car in. Fast and communicative. Definitely recommend! More

by K
Recommend Dealer
Yes
Employees Worked With
Beau Ly, Rene Reynoso
Nov 08, 2024 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus and have a wonderful weekend

November 04, 2024

The salesmen was the best he got me all the info . His name Eric he helped my wife Thank you More

by mwl1946
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kim, Eric Garcia
Nov 05, 2024 -

Longo Lexus responded

Thank you for sharing your experience with us! We're so glad to hear that Eric was able to provide you and your wife with all the information you needed and make your visit a positive one. We will be sure to pass along your kind words to him! Longo Lexus

November 03, 2024

Just had the BEST experience with Marc Fata. Reached out to him with a very specific build a few days ago and told him anything missing would be a dealbreaker. He called me the same day I co More

by JK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Fata
Nov 04, 2024 -

Longo Lexus responded

Thank you for your incredible feedback about your experience with Marc Fata! We’re so pleased to hear that he was able to meet your specific build request and deliver everything you needed—plus some extra features you weren't even expecting. It’s fantastic to know that the process was smooth and efficient, and that Marc was able to honor every promise from start to finish. We strive to make car transactions as easy as possible, and your kind words confirm we’re on the right track. Team Longo Lexus

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