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Longo Lexus

El Monte, CA

4.9
2,372 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,372 Reviews of Longo Lexus

May 17, 2021

Been a lingo Lexus customer for approximately 14 years my experience for this last visit was excellent the service I received from MR John Yang was excellent More

by ricardom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas, Kelly Yang, John Yang
May 17, 2021 -

Longo Lexus responded

All of us at Longo Lexus are grateful for your continued support. It means the world to us to see such great feedback from our valued customers. We are thrilled to hear that John was able to provide outstanding customer service during your most recent visit with us. We hope to see you again down the road. Have a fantastic day!

May 16, 2021

The very best so far! Anthony Nguyen and TJ Butler showed the true meaning of professionalism, fairness and honesty. They are both knowledgeable and direct to the point. Answered all of our question More

by Rudy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen, TJ Butler
May 17, 2021 -

Longo Lexus responded

Rudy - Thank you for the rave review! We are so happy to see so many kind words about Anthony and TJ and delighted that they could assist you. Our team at Longo Lexus is grateful for your business and support. Have a great week!

May 16, 2021

Super easy negotiations were through email arrived purchased the car and my wife was happy. Thank you Steven and the Longo Lexus team. Definitely will recommend More

by Hectorbtst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Johiro
May 17, 2021 -

Longo Lexus responded

Thank you for your confidence in Longo Lexus, and for your business. It is rewarding to hear that Steven and our team are delivering this level of service and care to our customers. We are thankful to have you as a customer. We hope you and your wife enjoy the new ride. Have a great day!

May 14, 2021

Didn’t plan on purchase a new car on the spot, but with awesome customer service and price. End up purchased my daughter first new Lexus at Longo Lexus. 😂 More

by ML_29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Lee, Van Phu
May 14, 2021 -

Longo Lexus responded

Thank you for the positive review, and congratulations on getting your daughter into her first new Lexus! We hope it exceeds both of your expectations. We appreciate you trusting the Longo Lexus team with your business and we look forward to the opportunity to work with you again down the road!

May 14, 2021

Had an appointment for 9:45 am and waited 25 minutes before I was served. I will not return to this dealer. And I am a fleet manager. More

by MikeM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudy
May 14, 2021 -

Longo Lexus responded

Mike - I am sorry to hear that you didn't receive the efficient, attentive service we expect from our team. Your experience is important to us and we would appreciate another opportunity to assist you. If you would be willing to discuss this further, please feel free to give me a call. Thank you, Clement Cisneros - Service Manager - 626-580-6206

May 15, 2021 -

MikeM responded

No thanks!

May 14, 2021

I am very satisfied with the service with Longo Lexus. It provides us a clean and friendly environment. Staffs and service representatives are professional, responsible, helpful, patient and care. More

by lax2170wei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
May 14, 2021 -

Longo Lexus responded

Customer satisfaction is our priority so we are delighted to see this feedback. Thank you very much for posting a great review about our team and facilities! We look forward to seeing you next time at Longo Lexus.

May 13, 2021

I have Best Service Advisor at Longo Lexus. He is very caring and excellent communicator. I have been going to Longo Lexus service for more than ten years. More

by jzf32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
May 14, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Longo Lexus, and we will certainly let our team know that you appreciate their help. We are grateful for your longtime business, and we look forward to your next visit!

May 11, 2021

Mr. Victor Reyes made the decision to purchase easy. His team showed us the car we wanted but also showed us others which we wanted to check out. Their great service did not end after signing the purchase More

by raemond
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
May 11, 2021 -

Longo Lexus responded

Raemond - These are the kind of reviews we at Longo Lexus love to hear! Thank you for taking the time to let others know what being a guest with us is like. We are pleased to hear Victor made your car-buying experience stress-free and informative. We are even more thrilled you were able to go home in a car that you are confident driving. Enjoy the ride!

May 11, 2021

Sales person Friendly professional timely manner excellent customer service i definitely will recommend sale person and dealership very pleased with the buying of my new Lexus NX300 More

by alma.campos65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Phu
May 11, 2021 -

Longo Lexus responded

Alma - Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with us. Drive safely in your new Lexus NX 300 and congratulations! We hope to see you again at Longo Lexus!

May 11, 2021

I want to thank Victor Reyes for always going above and beyond in meeting our needs and requests. It’s a pleasure to work with him. More

by Leticiau2333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
May 11, 2021 -

Longo Lexus responded

Thank you for the terrific review! We're thrilled to hear you had an outstanding experience with Victor and the sales team here at Longo Lexus and will be sure to pass your kind words along. Drive safe and see you next time!

May 12, 2021 -

Leticiau2333 responded

You’re welcome 😊

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